REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this interview, Eric Pateman, Chief Experience Officer, Vancouver Airport Authority, discusses building a robust strategy that enhances the passenger journey while also driving non-aeronautical revenues.
Orlando International Airport is rolling out Enhanced Passenger Processing – a cutting-edge biometric system developed with U.S. CBP to streamline passenger arrivals and enhance travel efficiency.
Delta Air Lines has launched the enhanced Fly Delta app version 7.0 which provides real-time flight updates, personalised notifications, seamless travel documentation support and more for an enhanced CX.
Jazeera Airways and Hopper Technology Solutions (HTS) are partnering to introduce two fintech products on the airline’s direct channels. The aim is to offer a new level of flexibility and confidence for travellers.
British Airways CEO Sean Doyle unveiled how the airline’s £7bn transformation investment programme has seen the airline boost its operational performance to record levels.
American Airlines is introducing a redesigned mobile app, which is being revamped to fulfil customers’ most-requested features. The aim is to deliver a seamless CX thanks to a more intuitive app layout.
FTE World Innovation Summit attendees will receive an exclusive first-look at Pittsburgh International Airport’s landmark new terminal through guided tours and in-depth conference sessions. Read our full preview.
Datalex is introducing DLX Pay – a cutting-edge payment platform built exclusively with airline challenges in mind and designed to “give customers a more convenient and better payment journey”.
UK regional gateway Aberdeen International Airport has unveiled ‘Hello Aberdeen’, an innovative digital assistant designed to provide instant support and improve every stage of the passenger journey.
Frontier Airlines and Hopper have announced an NDC partnership. The integration gives Hopper users and its HTS partners access to the best available published fares, content bundles, and ancillary pricing.
International Gate Control has selected AirportLabs to deliver its comprehensive modernisation of the operational systems at Chicago O’Hare International Airport, including core IT and digital platforms.
In part 1 of our focus on robotics and automation, Schiphol Group, Boston Dynamics, Southwest Airlines and Fraport share insights into how these technologies can enhance operational efficiency and CX.
Iberia has launched its ‘Innovation HUB’ – a new platform that centralises its technological, operational and sustainability commitments, using emerging technologies and new approaches.
VINCI Airports is testing a virtual assistant powered by agentic Artificial Intelligence (AI) at Lyon Airport. The innovative technology is able to answer passengers’ questions about every aspect of their journey.
Cybersecurity has become a critical focus within the air transport industry as cyber threats grow more sophisticated. In this article, SEA, VIE and PIT share valuable insights into their cybersecurity strategies.
TUI Airline has selected Immfly to carry out a significant transformation of the onboard experience. They are implementing cutting-edge tech to enhance CX with seamless connectivity and entertainment.
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