Javed Malik, Group COO, AirAsia, shares some of the initiatives the carrier has introduced in line with its vision to become “more than just an airline”.
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Find out more >>Javed Malik, Group COO, AirAsia, shares some of the initiatives the carrier has introduced in line with its vision to become “more than just an airline”.
As part of the programme, the airport has already introduced an Amazon Alexa functionality, a new customer service tool, and a digital wayfinding solution.
Under the ten-year partnership, IBM will develop an “Airport in a Box” platform that will transform the end-to-end passenger experience at BLR Airport.
KLM and Boston Consulting Group (BCG) have announced an extension of their partnership established in 2018, which aims to improve airline operations.
Flights from London City Airport are now being guided to land or take off remotely, using an enhanced reality view supplied by the digital control tower.
FTE highlights the trends and technologies that will play the most important role in driving the air transport industry recovery in 2021.
The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
The 10,000-square-foot facility, located at the airport’s Concourse B, consists of a custom-built innovation space designed to test out concepts to improve air travel.
Karen Chan, CEO, AirAsia.com, shares how AirAsia is transforming from a budget carrier to a digital lifestyle company, tapping into new business verticals.
Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.
KLM’s Arlette van der Veer, Project Manager Radical Innovation, discusses the benefits of the airline’s wide-reaching innovation ecosystem.
Winnipeg Airports Authority’s Scott Marohn discusses immediate and long-term strategies for regaining passenger confidence and driving innovation.
Kadri Samsunlu, CEO & GM, İGA Airport Operation, discusses the inauguration of Istanbul Airport’s third independent runway, as well as ambitious technology plans.
Touchless biometrics, self-service, automation, and mobile devices and apps, will have a crucial role to play in the industry’s recovery from the COVID-19 crisis.
The report, jointly developed and released by FTE, Fast Future and APEX, also highlights safety, trust building and innovation as key areas of industry focus.
Lufthansa has launched new digital vouchers, providing guests at Vienna and Schiphol airports with refreshments in case their flight has been delayed.
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