REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Edinburgh Airport is implementing Veovo’s curb-to-flight flow management. This will provide a comprehensive view of passenger movement, helping improve all aspects of the airport journey.
In part 1 of our comprehensive focus on Generative AI, Aeroporti di Roma, Fraport, SITA and DataArt share how it is poised to revolutionise processes, streamline operations and enhance user experiences.
AirAsia has partnered with disruption management platform Plan3 to provide its passengers with best-in-class service and optionality during unexpected disruptions, elevating the airline’s ability to respond.
Flair Airlines is partnering with Immfly to implement cutting-edge onboard retail and digital solutions. As part of this, travellers will have the convenience of in-seat ordering from their personal devices.
airBaltic has reported outstanding success with its new mobile app launched as part of the airline’s commitment to innovation and enhancing CX, with increased bookings and ancillary revenue.
SkyTeam – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is embracing digital tech with a Loyalty Benefits Calculator, so customers can quickly see which benefits apply across their journey.
Air Canada has implemented a next-generation airline operation solution from Lufthansa Systems, which is designed to enhance operational efficiency and CX by improving punctuality and reliability.
SITA – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Strategic Partner of the FTE Baggage Innovation Working Group – is partnering with Palo Alto Networks on AI-powered cybersecurity.
FTE explores a selection of the top trends and technologies for 2025 and beyond, including robotics and automation, Artificial Intelligence, biometrics and digital identity, immersive technologies, and more.
Marabu Airlines has launched ‘Cloud Shopper’, an online check-in project developed in collaboration with partners including Ink Innovation (a Corporate Partner of the FTE Digital, Innovation & Startup Hub).
Delta Air Lines passengers will soon experience a new Delta Sync partnership with YouTube. Plus, Delta’s next-generation, cloud-based IFE will deliver smarter, more personalised digital experiences.
Qatar Airways has debuted Sama – its Artificial Intelligence (AI)-powered digital human cabin crew – on social media, as part of its vision to blend human connection with technological innovation.
East Midlands Airport has partnered with tech company Transreport to launch its passenger assistance technology. The system provides an innovative solution designed to streamline operations at the airport.
In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a “Journey Map” to help transform CX, and much more.
In this video interview, Ursula Silling, CEO, Branchspace, shares how the company contributes to the evolving landscape of airline retail, seamless customer and staff experiences, and digital transformation.
Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.
Get Future Travel Experience news & updates sent to your inbox
