Bob Kwik, Global Head of Airports and Ground Transportation, Amazon Web Services, shares his perspective with FTE on the hot topic of generative AI and how airports can use it to help their customers.

Content plans: Tour on 9th hosted by GOAA; Networking Day on February 10th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Bob Kwik, Global Head of Airports and Ground Transportation, Amazon Web Services, shares his perspective with FTE on the hot topic of generative AI and how airports can use it to help their customers.

Aer Lingus has continued its digital transformation journey by launching Revolut Pay as a form of payment on the Aer Lingus app and website, so customers can complete the checkout process in a single click.

Vueling has announced a travel protection partnership with Cover Genius. The airline has plans to expand its digital offering through its website and mobile app as part of the Vueling Transform programme.

In this interview, Alice Tosti, Acceleration Program & Open Innovation Specialist, shares a deep-dive into how Aeroporti di Roma is empowering the next generation of disruptors with its third ‘Call4Startups’.

Blue Islands has launched a new eSIM offering in partnership with eSIM Go for seamless mobile data when travelling. This is part of the airline’s “ongoing commitment to a customer-first approach”.

FTE Global 2023 included the FTE AI Symposium, which explored the potential of Artificial Intelligence in aviation 5, 10, and 20 years from now, featuring Southwest, SEA, Boeing, Teague and Ink Innovation.

Delta customers at LAX, LGA and JFK now have a quicker way to move through the airport. Delta Digital ID provides a seamless, hands-free way to navigate the airport, using biometric facial matching.

To ensure the seamless opening of The New Terminal One at New York JFK Airport in 2026, the terminal project design-build team has opened a new pre-production centre where all technology will be tested.

FTE Global 2023 included the Biometrics & Digital Identity Summit, which explored dynamic approaches to advancing digital identity, featuring MIA, United, Fraport, TSA, CBP, Star Alliance & more.

Etihad has become one of the first airlines to use AI to enhance safety management systems. This strategic move signifies its commitment to enhancing safety protocols through cutting-edge technology.

airBaltic has identified ways to drive efficiency with Artificial Intelligence (AI) in its daily work. The airline is rapidly growing its AI usage and is working with solutions in multiple business areas.

In this video interview, Ursula Silling, CEO, Branchspace, shares her perspective on new ideas and opportunities to enhance e-commerce and retail in air transport, and the new partnership with Oman Air.

Pegasus Airlines is establishing a Technology Innovation Lab in Silicon Valley to secure its digitalisation journey. The focus is on AI, mobile capabilities, self-service, and other cutting-edge tech.

Amsterdam Airport Schiphol and Pangiam are commencing the next-stage trials of Project DARTMOUTH, which is intended to transform airport security screening using AI to enhance inspection of carry-on bags.

Honolulu Airport has adopted the biometric-enabled SITA Smart Path to support U.S. CBP in fulfilling biometric passenger screening on exit from the U.S. and deliver a “fast and efficient experience”.

As part of its “commitment to offer an unparalleled entertainment experience” Cathay Pacific has announced it is the first airline in Asia-Pacific to feature Disney+ Original titles as part of its IFE.
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