REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how self-service kiosks, online and automatic check-in, CUPPS and CUSS are being used to simplify and secure the airline check-in process.
Hawaiian Airlines is introducing self-service bag tag kiosks and enhanced digital check-in at Hawaii, U.S. and select international airports, designed to reduce lobby wait times, streamline bag drop, and improve the passenger journey.
The Philippines’ Ninoy Aquino International Airport is accelerating digital transformation, with more airlines joining its automated passenger processing programme to expand self-check-in, bag drop and e-gate boarding.
Hong Kong International Airport will open expanded Terminal 2 departure facilities on 27 May 2026, delivering smart check-in, seamless connectivity and added capacity, with robust operational readiness underway.
Delta One Check-In – an exclusive space to check-in, drop bags and relax – is being expanded at every U.S. hub offering Delta One service. These elevated spaces feature premium design and high-touch service.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Lufthansa Group has inaugurated an extensively modernised Premium Check-in Area in Terminal 1 at Frankfurt Airport, which is designed to combine “comfort, efficiency, and personalised service at the highest level”.
Taipei Songshan Airport has selected SITA to lead its next-generation shared check-in counter project, deploying a full suite of self-service and biometric-powered tech to future-proof operations and customer experience.
Houston Airports has opened the new Terminal E Ticketing Lobby at George Bush Intercontinental Airport. This state-of-the-art facility, temporarily exclusive to United passengers, streamlines check-in.
SITA – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is partnering with Taipei Taoyuan International Airport to revolutionise its passenger processing solutions and enhance CX.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
flydubai has launched its new Business Class check-in at Dubai International Airport’s Terminal 2. Hear more from flydubai at FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024.
Auckland Airport – a Partner of the FTE Baggage Innovation Working Group – is introducing smarter check-in technology, with self-service kiosks and bag drops upgrading the experience for travellers.
The new JFK Terminal 6, opening in 2026, is to be equipped with Materna IPS hybrid self-service bag drop equipment. The biometric-enabled equipment is part of a digital-first approach to elevate CX.
SITA – a Strategic Partner of the FTE Baggage Innovation Working Group – is to install state-of-the-art passenger verification and check-in solutions, including common-use self-service bag drops, at PVG.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched ‘Airport in the City’, a new check-in and baggage delivery service at Termini Station in central Rome.
Hamilton International Airport in Ontario is introducing SITA’s passenger solutions for faster check-in and boarding. This is part of the airport’s commitment to providing passengers with a seamless CX.
Swedish airline Jonair is collaborating with travel technology provider Ink Innovation to deploy the Ink Mobile Agent. The passenger handling application will enhance check-in and boarding processes.
Marabu OÜ, a new startup leisure airline, has signed an agreement with Ink Innovation, which will see the travel technology company provide its departure control (Ink DCS) and web check-in solutions.
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