REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how self-service kiosks, online and automatic check-in, CUPPS and CUSS are being used to simplify and secure the airline check-in process.
Perth Airport has launched a project to introduce 95 additional self-service check-in kiosks in Terminal 1. This will also convert a number of the traditional check-in counters into 38 new automated bag drops.
‘Emirates First’ has officially opened at Dubai International Airport’s Terminal 3, offering a luxurious and unique airport experience for Emirates’ First Class customers and Skywards Platinum members.
Taipei Songshan Airport has selected SITA to lead its next-generation shared check-in counter project, deploying a full suite of self-service and biometric-powered tech to future-proof operations and customer experience.
Houston Airports has opened the new Terminal E Ticketing Lobby at George Bush Intercontinental Airport. This state-of-the-art facility, temporarily exclusive to United passengers, streamlines check-in.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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SITA – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is partnering with Taipei Taoyuan International Airport to revolutionise its passenger processing solutions and enhance CX.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched ‘Airport in the City’, a new check-in and baggage delivery service at Termini Station in central Rome.
Hamilton International Airport in Ontario is introducing SITA’s passenger solutions for faster check-in and boarding. This is part of the airport’s commitment to providing passengers with a seamless CX.
Swedish airline Jonair is collaborating with travel technology provider Ink Innovation to deploy the Ink Mobile Agent. The passenger handling application will enhance check-in and boarding processes.
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Marabu OÜ, a new startup leisure airline, has signed an agreement with Ink Innovation, which will see the travel technology company provide its departure control (Ink DCS) and web check-in solutions.
Air New Zealand has opened the new-look premium check-in at AKL. The space has been fully redesigned to deliver an enhanced premium travel experience for customers from the moment they step through the door.
Brisbane Airport is embarking on its biggest ever transformation, with a $5bn Future BNE investment in a better airport experience. Future BNE includes upgrades to the Domestic and International terminals.
In this video interview, Amber Simonsen, Director, Airport Lobby Transformation, shares how dynamic new approaches are driving a sub 5-minute lobby experience across Alaska Airlines’ airport network.
Cork Airport, in conjunction with Ryanair, has installed a series of new self-service, express bag check-in kiosks aimed at shortening check-in queue times and to enhance the overall passenger experience.
Air France-KLM Group is continuing to digitalise the passenger experience at its key hubs, including CDG and AMS, with new self-service kiosks delivering enhanced functionalities such as contactless payments.
Lufthansa Group passengers at Frankfurt Airport can now use 21 state-of-the-art check-in counters and automated bag drop in Terminal 1, delivering “a convenient, modern and efficient travel experience”.
JFKIAT – the operator of Terminal 4 at JFK Airport – is deploying Amadeus’ Auto Bag Drop and Next Generation Kiosk self-service technology to deliver a smooth and efficient passenger flow through the airport.
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