REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Heathrow has announced plans to invest £1.3 billion in infrastructure in 2026, enhancing CX and operational efficiency. Plans include a revamp of Terminal 4, a new dedicated baggage system for Terminal 2, and much more.
Schiphol, KLM and NEURA Robotics have collaborated on ARC (Autonomous Robot for GPU Connection). This pioneering project aims to make aviation more efficient, sustainable, and future-proof.
YVR is deploying Deep Turnaround in partnership with Schiphol Group’s Aviation Solutions. Deep Turnaround is an AI-powered technology platform designed to enhance the efficiency of aircraft turnaround operations.
Aeroporti di Roma has launched Virtual Assistant – an advanced AI-powered digital companion designed to enhance the travel experience at FCO by providing real-time information and personalised support.
All Nippon Airways is implementing an AI-based turbulence prediction service developed by BlueWX Company. The collaboration aims to enhance flight safety, passenger comfort and operational reliability.
CVG, Lufthansa Industry Solutions, ADR, Fraport, and DataArt discuss the transformative potential of agentic AI to act autonomously in dynamic environments and the ultimate move towards Artificial General Intelligence.
Lufthansa and Fraport are further optimising aircraft handling at Frankfurt Airport. Together with zeroG, the partners are introducing an innovative AI-based camera solution called ‘seer’, using real-time data.
Alaska Airlines Director of Innovation Bernadette Berger unveiled a transformative new vision for airport gate experiences in a compelling keynote at the FTE World Innovation Summit on 15 May 2025.
Read our FTE World Innovation Summit preview highlighting a broad range of pioneering event sponsors, guided tours of the landmark new PIT terminal, innovation tours across Pittsburgh, innovation pitch sessions, and more.
FTE World Innovation Summit attendees will receive an exclusive first-look at Pittsburgh International Airport’s landmark new terminal through guided tours and in-depth conference sessions. Read our full preview.
Journey Robotics is Emerging Technology Showcase Sponsor of the FTE World Innovation Summit. In this interview, its CEO Reeg Allen discusses transforming baggage handling through robotics and automation.
In part 1 of our focus on robotics and automation, Schiphol Group, Boston Dynamics, Southwest Airlines and Fraport share insights into how these technologies can enhance operational efficiency and CX.
Lufthansa Innovation Hub and Munich Airport Terminal 2 are partnering on joint initiatives to drive innovation. As part of these efforts, two autonomous robots developed by Ottonomy are being deployed.
In part 2 of our comprehensive focus on Generative AI, Alaska Airlines, VINCI Airports – Aéroports de Lyon, Turkish Airlines, Berlin Brandenburg Airport and Amazon Web Services share how it is poised to transform CX.
In part 1 of our comprehensive focus on Generative AI, Aeroporti di Roma, Fraport, SITA and DataArt share how it is poised to revolutionise processes, streamline operations and enhance user experiences.
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