REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Virgin Atlantic has launched a new mobile app that centralises bookings, boarding, real-time notifications and AI-powered support, helping travellers manage every step of their journey while tracking Flying Club rewards.
American Airlines is empowering customers with new app enhancements to improve disruption management, providing real-time information, personalised options and greater control when plans change.
United Airlines has expanded digital meal pre-ordering to United Economy, allowing travellers to select fresh meals via the airline’s website and mobile app, enhancing CX and minimising food waste.
Virgin Atlantic has unveiled the full rollout of its innovative digital Concierge, which leverages cutting-edge AI technology to create a seamless, personalised experience with an intelligent, always-on travel companion.
United Airlines has launched new app features designed to save customers time and improve the overall travel experience, including ‘Virtual Gate’, an upgraded mobile bag tracking feature, and more.
Delta Air Lines’ Fly Delta App is getting a major upgrade. Fly Delta 6.0 includes new and updated features, functionality and experiences designed to reimagine how customers can engage with the airline.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Alaska Airlines is investing $2.5 billion in improvements to enhance the airport experience within its hubs and focus cities, with new technology and what it describes as “a reimagined, more seamless travel experience”.
The new app has been optimised with a sleek design, allowing passengers to book and manage aspects of their trip on their mobile devices.
Ryanair has launched a suite of digital customer improvements, including a new travel app assistant, self-service hub and wallet.
The new Asean Unlimited offer provides pass-holders with access to AirAsia’s international and domestic flights, as well as e-commerce delivery services.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Ryanair has launched a suite of digital customer improvements, including a new travel app assistant, self-service hub and wallet.
The new Asean Unlimited offer provides pass-holders with access to AirAsia’s international and domestic flights, as well as e-commerce delivery services.
Wizz Air has launched mobility platform WIZZ RIDE in partnership with CarTrawler, offering travellers a range of travel options through its mobile app.
Philadelphia International Airport is now offering contactless meal ordering and delivery service for passengers, in collaboration with Grab and AtYourGate.
Karen Chan, CEO, AirAsia.com, shares how AirAsia is transforming from a budget carrier to a digital lifestyle company, tapping into new business verticals.
Singapore Airlines’ all-new Kris+ app aims to bring payment, lifestyle and rewards services together in one platform for its customers.
The new mobile food ordering service, ‘LAX Order Now’, enables a contactless food ordering experience for passengers at Los Angeles International Airport.
FTE spoke to IATA’s Head of Passenger Process & Facilitation Céline Canu, who shared her views on the key steps to restarting air travel.
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