REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways is trialling a new digital wayfinding tool to help travellers navigate through London Heathrow’s Terminal 5 and Terminal 3, in order to deliver a more seamless experience through the airport.
Biman Bangladesh Airlines has partnered with SITA to adopt a suite of state-of-the-art connectivity solutions designed to optimise operations and “ensure smooth and reliable air travel for passengers”.
Munich Terminal 1 Airline Club, a group of carriers operating from Terminal 1 at Munich Airport, has adopted Amadeus cloud technology to simplify and improve the passenger service operations of its members.
United Airlines has announced a new app feature that aims to save customers time and reduce stress if travel plans get disrupted. The new self-service tool automatically presents personalised information.
Passengers flying through Kempegowda International Airport Bengaluru (BLR Airport) now have a new way of experiencing the airport with the launch of ‘BLR Pulse’ – a personalised digital travel buddy.
The next step in Pristina Airport’s major modernisation project sees it move to the cloud with new operational and passenger servicing technology, “delivering faster, more efficient services for travellers”.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
Greater Toronto Airports Authority is enhancing the passenger experience at Toronto Pearson International Airport with a suite of digital innovations to deliver “a more customer-centric and reliable experience”.
The new Western Sydney Airport has selected Amadeus as its strategic airport systems technology partner to “co-create the digital customer experience of the future”, including bag drop, boarding and biometrics services.
Arlette van der Veer, Senior Manager Radical Innovation, KLM, explains current projects including digitalisation of the KLM Innovation Ecosystem and what industry stakeholders can learn from the KLM approach to innovation.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
The new Western Sydney Airport has selected Amadeus as its strategic airport systems technology partner to “co-create the digital customer experience of the future”, including bag drop, boarding and biometrics services.
Arlette van der Veer, Senior Manager Radical Innovation, KLM, explains current projects including digitalisation of the KLM Innovation Ecosystem and what industry stakeholders can learn from the KLM approach to innovation.
MATAR, the Qatar Company for Airports Operation and Management, has implemented a smart digital solution at Hamad Airport, using AI-driven technology “to enhance automation, predictability, awareness and performance”.
Georg Haraldsson, Chief Information Officer, PLAY, explains how the airline is navigating the tech landscape, its approach to retailing, and the ways in which it is looking to maximise inflight sales opportunities.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has entered the metaverse with the launch of ChangiVerse. The aim is to engage travellers, “serving them better through innovation and experimentation”.
AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.
Kazakhstan’s Nursultan Nazarbayev International Airport is partnering with SITA to deliver digital solutions to reduce costs and enhance efficiency with new passenger, baggage, and operational IT systems.
Argentinian low-cost airline Flybondi is leveraging TravelX’s NFTicket technology on Algorand blockchain, transforming ticket distribution and creating the largest utility NFT use case in blockchain, with 60+ airlines exploring adoption.
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