REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Passengers flying through Kempegowda International Airport Bengaluru (BLR Airport) now have a new way of experiencing the airport with the launch of ‘BLR Pulse’ – a personalised digital travel buddy.
The next step in Pristina Airport’s major modernisation project sees it move to the cloud with new operational and passenger servicing technology, “delivering faster, more efficient services for travellers”.
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
Following the successful roll-out to easyJet’s EU and Swiss fleets, inflight technology provider AirFi has further deployed its portable streaming solution across the remainder of the airline’s fleet.
Delta has launched ‘Delta Sync Exclusives’ – a first-of-its-kind platform to curate the onboard experience for passengers. The new digital experience for mobile devices brings together exclusive content, access and offers to customers.
Taking a step forward in its drive to offer customers a digitally-enabled journey, Emirates now requires most passengers departing Dubai to use a mobile boarding pass instead of a printed paper version.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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Elizabeth Paul, Manager, Aviation Technology and Innovation, PANYNJ, explains how the New York airport system is being transformed through smart technology, innovation and collaboration.
Georg Haraldsson, Chief Information Officer, PLAY, explains how the airline is navigating the tech landscape, its approach to retailing, and the ways in which it is looking to maximise inflight sales opportunities.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has entered the metaverse with the launch of ChangiVerse. The aim is to engage travellers, “serving them better through innovation and experimentation”.
AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has entered the metaverse with the launch of ChangiVerse. The aim is to engage travellers, “serving them better through innovation and experimentation”.
AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.
Kazakhstan’s Nursultan Nazarbayev International Airport is partnering with SITA to deliver digital solutions to reduce costs and enhance efficiency with new passenger, baggage, and operational IT systems.
Argentinian low-cost airline Flybondi is leveraging TravelX’s NFTicket technology on Algorand blockchain, transforming ticket distribution and creating the largest utility NFT use case in blockchain, with 60+ airlines exploring adoption.
Vancouver International Airport (YVR) and Unity have signed a Memorandum of Understanding to commercialise YVR’s Digital Twin for the global aviation industry. The aim is to help other airports advance their digital transformation.
Seamless travel to Aruba’s Queen Beatrix International Airport, using verifiable digital credential technology, is being implemented by SITA in collaboration with Indicio and Aruba Tourism Authority.
Royal Schiphol Group hosted members of both the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group on 13 March 2023 for co-located in-person events.
Matt Breed, Chief Information Officer, shares how Seattle-Tacoma International Airport has used ChatGPT, along with the potential for Artificial Intelligence and Machine Learning to improve at an exponential rate.
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