Aéroport de Québec inc’s Marc-André Bédard explains why self-service check-in and bag drop are key to the creation of the flexible, future-proof terminal.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Aéroport de Québec inc’s Marc-André Bédard explains why self-service check-in and bag drop are key to the creation of the flexible, future-proof terminal.
The latest phase includes the redevelopment of gate lounges, improvements to the immigration and security entrance, and the introduction of new signage.
Pioneering new concept images from Grimshaw, Zaha Hadid, HOK and Benoy provide a look into the future of Heathrow Airport.
The $350 million investment has been made to expand airport facilities, enhance the passenger experience and showcase the best of Montréal.
The AUS$18m investment follows the recent announcement that Singapore Airlines will soon launch services between Canberra and Singapore.
The removal of borderless travel within the Schengen Area would require airports to redesign terminals and harm the passenger experience, says ACI EUROPE.
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Concourse D features 32 gates, nine lounges and seating for 8,000 passengers, and will increase the airport’s capacity to 90 million annual passengers.
Travellers have been asked to submit their ideas for the airport of the future, with the most popular suggestions to be evaluated by Copenhagen Airport.
FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
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FTE explores the new passenger-focused guidelines from ACI EUROPE, which provides a practical tool to help airports improve their passenger experience.
Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
United Airlines has opened its new concourse at Boston Logan International Airport, which includes self-tagging kiosks, self-boarding gates and a customer service centre.
The world’s largest dedicated terminal for low-cost carriers, klia2, will open for operations on 2 May, before AirAsia’s self-service offer goes live from 9 May.
United Airlines’ premium passengers will have the choice of two high-end lounges in the new Terminal 2, which will open for operations on 4 June.
FTE met the Chief Development Officer of Istanbul New Airport, who revealed what the passenger experience will be like at the largest airport in the world.
As US airports try to cope with huge air travel demand this Thanksgiving, two reports warn that capacity constraints will damage the passenger experience at almost all major US airports within a decade.
FTE spoke to Curtis Fentress, the architect behind landmark airports such as LAX and Denver International, about how new technology will impact future airport design.
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