REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
LATAM Airlines has reimagined the onboard offering in its Premium Business cabin, with service elements that reflect a refreshed vision centred on design, hospitality, and a genuine connection to the region.
JetBlue and United Airlines have launched the first major customer benefit from their Blue Sky collaboration: loyalty members of both airlines can now earn and redeem points or miles across each other’s networks.
Southwest Airlines has expanded its Rapid Rewards loyalty program with the launch of a new Visa debit card powered by Galileo. The technology aims to deliver seamless payments and deepen customer engagement.
SITA, working with easyJet, has launched a new ‘Agent App’ as part of efforts to reimagine how airports can serve passengers. The mobile tool allows ground crew to assist travellers anywhere in the terminal.
In this interview, ahead of his participation at APEX FTE Asia Expo, Jan Takacs, Head of Design & UX, AirAsia MOVE, shares how the company is driving innovation, personalisation, and a seamless experience at every touchpoint.
Southwest Airlines is partnering with Volantio to leverage the company’s Re-Commerce Platform to enhance flexibility and choice for travellers, further strengthening the airline’s customer-centric innovation.
American Airlines, Citi and Mastercard have launched the Citi/AAdvantage Globe Mastercard, redefining mid-tier travel cards with premium perks, loyalty rewards and enhanced passenger experiences.
In a compelling keynote interview at FTE Global 2025, United CEO Scott Kirby revealed how technology, culture, and customer focus are redefining the airline’s global ambitions and passenger experience.
Spirit Airlines is partnering with TravelX to integrate the RmX platform. This collaboration will enhance seat allocation, personalised offers, and post-booking monetisation, boosting revenue and flexibility for Spirit Airlines.
Southwest Airlines has debuted a new cabin design with RECARO seats, in-seat power, and extra legroom options, marking a major step in its onboard experience upgrades and premium offering rollout.
Cathay Pacific has announced that complimentary WiFi will be offered to Cathay Gold members travelling in all cabins from 15 November 2025, further elevating their inflight experience with a seamless, connected journey.
All Nippon Airways (ANA) has announced the implementation of ‘neoAI Chat’ – a generative AI platform developed by neoAI Corporation. It is being deployed across ANA Group to enhance operational efficiency and CX.
American Airlines has announced a suite of digital innovations designed to deliver a more seamless, personalised travel experience, spanning the entire customer journey – from trip planning to onboard comfort.
Emirates has unveiled a suite of new services and products to enhance accessibility. The enhanced offerings include a new Accessible & Inclusive Travel Hub, providing a wealth of information for travellers.
Virgin Atlantic and Boeing are to implement connectivity modifications across the airline’s fleet of Boeing 787s. These will enhance onboard internet service, bringing high-speed, streaming-quality WiFi to passengers.
Riyadh Air – Saudi Arabia’s new digitally-native carrier – has announced a long-term strategic partnership with Uber. They will collaborate and aim to deliver an industry leading and convenient end-to-end travel experience.
Get Future Travel Experience news & updates sent to your inbox
