REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Air France, in partnership with Starlink, is to offer complimentary high-speed WiFi onboard all flights. The airline plans to offer the service on 30% of its fleet by end-2025 and throughout its fleet by end-2026.
Virgin Australia is set to become the first airline in the country to welcome pets onboard, with its new ‘Pets in Cabin’ service. The service has been developed to “prioritise animal welfare and guest comfort”.
Southwest Airlines has announced a new partnership delivering free unlimited WiFi for all Rapid Rewards members, beginning on 24 October 2025, as part of an ongoing commitment to elevate the cabin experience.
At FTE Global 2025, Meta announced the next chapter in its partnership with Lufthansa Group, bringing virtual experiences to even more passengers and making the future of travel entertainment even more accessible.
At the recent APEX EXPO 2025 – co-located with FTE Global in Long Beach, California – All Nippon Airways and West Entertainment announced the formalisation of their multi-year partnership agreement.
Winners of the FTE Americas Innovate Awards – the industry’s definitive innovation competition for the region – were announced at FTE Global – the “CES of Aviation” – in Long Beach, California, on 11 September 2025.
Future Travel Experience (FTE) has announced that its flagship event, FTE Global, will relocate to Dallas-Fort Worth, Texas, on 8-10 September 2026 for a landmark edition marking the event’s 20th anniversary.
International Airlines Group, Airport Authority Hong Kong, All Nippon Airways, Schiphol, United, and Dallas Fort Worth International Airport were recognised in the FTE Global 2025 Awards ceremony.
In this interview ahead of FTE Global, Andrea Goodpasture, Managing Director – Airport Affairs, shares how Southwest Airlines is on a transformation journey to address the evolving needs and desires of its customers.
Alaska Airlines’ passengers travelling from Seattle and Portland now have the option to verify their identity right at the automated bag drop units, as it aims to make the travel experience as seamless as possible.
Virgin Atlantic is partnering with Omnevo to launch a fully integrated 360° airline retail journey, uniting duty free e-commerce, loyalty integration, pre-order meals, onboard sales, and logistics in one connected platform.
Scoot, the low-cost subsidiary of Singapore Airlines, has announced the launch of its alternative interline platform, developed in collaboration with travel solutions technology company Dohop, for an enhanced CX.
Air France has inaugurated a new travel cabin on its Embraer 190 aircraft, with customers experiencing new, lighter and more comfortable seats, a free high-speed WiFi connection and a bright, elegant cabin.
Qantas has announced an order for an additional 20 Airbus A321XLR aircraft, including the introduction of lie-flat Business seats on its narrowbody aircraft for the first time, as it further enhances CX.
Alaska Airlines is set to launch Starlink connectivity in 2026, with ultra-fast speeds and dramatically lower latency – unlocking seamless access to live gaming, real-time messaging and high-quality streaming.
SWISS has unveiled the ‘SWISS First Grand Suite’, expanding its First Class offering. The SWISS First Grand Suite combines two First Class suites into a single, self-contained space – “a personal loft above the clouds”.
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