REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Austrian Airlines is modernising its long-haul fleet from 2024 with 10 Boeing 787-9 aircraft. Featuring “the newest generation of technology”, the new long-haul fleet will transform the passenger experience.
Turkish Airlines has introduced free and limitless messaging services to all passengers on international flights where internet access is available, through applications such as WhatsApp, Messenger or iMessage.
AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.
Air India has completed the first phase of its five-year transformation programme known as Vihaan.AI, laying the foundation for future growth. The airline is now moving on to the second phase as it develops “a completely revamped customer proposition”.
Pegasus Airlines is taking the digitalisation of its cabin to a whole new level by strengthening its existing partnership with Immfly Group, which will install its Equilux Aero (LUX-1) hardware across the carrier’s entire fleet.
Iberia is the launch customer for the new Recaro CL6720 business class seat with sliding doors, which is being installed on the airline’s Airbus A350s. The seat is said to “take the business class experience to the next level”.
Emirates is investing in the travel experience of young passengers, both on the ground and onboard, with an array of products and services specially designed for children ranging in age from babies up to 12 years.
airBaltic has further enhanced passenger convenience by expanding its list of payment options offered to include Apple Pay. The aim is to make the booking process for travellers as seamless as possible.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Qatar Airways welcomes the Holy Month of Ramadan with preparations to offer a bespoke Iftar to passengers onboard and at its Al Safwa, Al Mourjan and Global Premium Lounges.
New airline Riyadh Air has announced an order of up to 72 Boeing 787-9 Dreamliners. Plans include digital innovation at every passenger touchpoint, state-of-the-art cabin interiors and next-generation IFEC.
AirJapan, All Nippon Airways’ (ANA) new airline brand for medium-haul international routes, has unveiled select products and services to be introduced on its inaugural flights from February 2024.
Klaus Goersch, Chief Executive Officer, NEOM Airlines, shares how Saudi Arabia’s new carrier will deliver pioneering ideas and real innovation “as part of its DNA for ongoing development”.
SWISS is to offer travellers a totally new and more personalised ‘SWISS Senses’ travel experience from 2025. The centrepiece of the new customer product is a redesigned cabin for the airline’s long-haul aircraft.
Virgin Atlantic has formally joined SkyTeam, becoming the alliance’s first UK member airline and enhancing its transatlantic network, while providing “a consistent, seamless customer experience”.
Luxair has completed installation of nose-to-tail in-seat power from Burrana on the first of four Boeing 737-800 aircraft as part of its cabin upgrade programme to deliver an enhanced passenger experience.
Korean Air has launched a new Korean-style vegan meal as an inflight option, as it caters to the growing number of vegan passengers and strives to reduce carbon emissions through more eco-friendly catering choices.
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