REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Dr. Björn Becker, Head of Program Future Intercont Experience, Lufthansa Group, shares how the launch of Lufthansa Allegris redefines the airline’s approach to long-haul travel, plus its innovative use of the Metaverse.
Qantas has unveiled prototypes of the First and Business cabins on the Airbus A350 aircraft that will fly passengers non-stop from Australia to New York and London from late 2025.
Cyprus Airways and FLYR Labs have announced a strategic agreement to leverage Artificial Intelligence technologies for end-to-end revenue optimisation and forecasting.
The Norwegian Reward loyalty programme is getting a new look and new features for the most frequent flyers, giving “greater flexibility when choosing benefits”.
Air Malta is to deploy a Blueview digital passenger experience from Bluebox Aviation Systems on its new Airbus A320 neo aircraft. This will be configured to offer passengers an inflight entertainment experience.
Tiina Tissari, Vice President, Customer Experience and Products, Finnair, shares the airline’s new retail approach, how its digital innovation is providing a seamless passenger experience, and its elevated long-haul concept.
The Lufthansa Group is introducing ‘The Green Fares’ in response to passenger demand for sustainable travel. This makes it possible to fly more sustainably with just one click, as the new fares include offsetting of flight-related CO₂ emissions.
airBaltic has announced a company-wide initiative to explore practical use-cases for SpaceX’s Starlink inflight connectivity, which is to be installed on the airline’s entire Airbus A220-300 fleet.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Delta Air Lines has partnered with Touch to deliver “next-generation content experiences”. Together, they “will accelerate and improve customisation, engagement, and relevance”.
Manish Raniga, CEO of Airline Investments, 777 Partners, shares startup low-cost airline Bonza’s digitally-native and customer-centric strategy, and the innovative tech it will utilise to help transform the passenger experience.
Capital A, parent company of AirAsia, has introduced a new chatbot, ‘Ask Bo’, with enhanced artificial intelligence and machine learning capabilities to make the “customer journey easier, simpler, and more informative.”
Lufthansa has launched its new app, which has been redeveloped and optimised together with customers. Described as a “digital travel companion”, the app is designed to support travellers at all stages of their journey.
The latest addition to the airBaltic Club loyalty programme is the opportunity to acquire top-tier VIP status by owning 25 NFT collectable ‘Planies’, allowing travellers to enjoy various special privileges.
ZIPAIR Tokyo, Inc. has selected SpaceX’s Starlink to deliver higher-speed and lower-latency internet to all passengers inflight, providing seamless connectivity.
Future Travel Experience CEO Daniel Coleman shares plans for events and activities across the FTE portfolio in 2023, including In-Person & Digital Events, Working Groups & PoCs, Innovation Hub, Awards, and more.
The first 777-300 ERs equipped with Air France’s latest long-haul cabins are now operating on routes from Paris-Charles de Gaulle to New York-JFK, Rio de Janeiro and Dakar in a “new major step in Air France’s move upmarket”.
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