In this video interview, Kevin Kleist, Senior Emerging Trends Advisor, Southwest Airlines and Head of Innovation, Digitalisation & Startup Engagement, FTE, shares plans for the reimagined FTE Hub.

Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this video interview, Kevin Kleist, Senior Emerging Trends Advisor, Southwest Airlines and Head of Innovation, Digitalisation & Startup Engagement, FTE, shares plans for the reimagined FTE Hub.

In this video interview, Javed Malik, Chair of the Advisory Board, Ink Innovation, speaks to FTE about his role as a Captain of the reimagined FTE Hub, and the key 2024 themes of AI, Robotics and IoT.

Cathay and Lufthansa Systems have migrated the airline’s operations and business critical systems to the Global Aviation Cloud “to deliver enhanced value to customers faster and with improved performance”.

Air Canada is continuing to invest in comfort across its fleet of A321s and A320s, featuring a new cabin interior, new technologies and services such as Bluetooth audio and free high-speed connectivity.

Iberia is outfitting its A320neos with newly-launched Airbus L Bins. The new bins allow vertical loading of carry-on roller bags, meaning Iberia will enhance CX, increasing hand baggage capacity by 60%.

Air Corsica has selected Moment (an exhibitor at FTE APEX Asia Expo, 8-9 November 2023, Singapore) to install its inflight entertainment system, the Flymingo Box, onboard the airline’s fleet by end-2023.

United has announced the largest upgrade to its United Polaris business class experience in seven years, with new in-airport and onboard amenities designed to give customers “the best sleep in the sky”.

Working with local schools, autism groups and key stakeholders, Emirates and Dubai International Airport are improving the travel experience for neurodivergent passengers, facilitating ‘travel rehearsals’.

Oman Air and Branchspace have partnered on a new digital retailing platform for the airline. This includes a complete revamp of the airline’s mobile app and web portal, covering the end-to-end digital CX.

LOT Polish Airlines has selected RECARO Aircraft Seating as the exclusive seat supplier for its widebody fleet through 2030, with a “commitment to providing a luxurious and comfortable travel experience”.

Dutch low-cost carrier Transavia has begun a three-month trial of the AirFi box, which will enable passengers to access and buy inflight entertainment content and order food & beverages from their seats.

TUI Airline has implemented the SITA OptiClimb solution as part of its sustainability agenda to reduce emissions. This utilises Machine Learning as part of TUI’s commitment to “innovative technologies”.

airBaltic is developing its innovative loyalty programme – a collection of 10,000 non-fungible tokens (NFT) known as Planies. The new roadmap will bring exclusive travel benefits for Planies NFT holders.

Delta, Pittsburgh International Airport, Lufthansa, Fraport, United, Amsterdam Airport Schiphol and NEC were recognised in FTE Global 2023 Awards ceremony, which took place on 19 September in Los Angeles.

Vietnam Airlines has signed a two-year deal with AirFi to equip 37 of its Airbus A321s with wireless IFE and enable in-seat ordering for passengers, harmonising the passenger experience across its aircraft.

SWISS has completed the cabin layout for its A350-900s, which will be added to the fleet from 2025. This includes a larger Premium Economy Class and “a totally new and unparalleled air travel experience”.
Get Future Travel Experience news & updates sent to your inbox