REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Delta is adding 20 new Airbus A350-1000 widebody aircraft as it continues to refresh and streamline its fleet. The aim is to deliver “an elevated CX, with more premium seats and best-in-class amenities”.
Icelandair has signed an agreement with Panasonic Avionics to install the Astrova inflight entertainment solution and a suite of digital solutions on the airline’s new fleet of Airbus A321neo LR aircraft.
Norwegian is now a shareholder in Norsk e-Fuel, which aims to be the first large-scale production facility for electro-fuel. The partnership will give Norwegian early access to fossil-free aviation fuels.
FTE explores a selection of the top trends and technologies for 2024 and beyond, including robotics and automation, biometrics and digital identity, sustainability, Urban Air Mobility and more.
As global interest peaks in ‘Veganuary’, Emirates has noted a surge of 40% in customer demand for plant-based meals. To meet demand, it will introduce an array of new vegan dishes onboard and in lounges.
Air New Zealand is working with Starlink to introduce free internet onboard domestic aircraft. Starlink will be installed on a domestic jet in late 2024 to deliver high-speed connectivity and enhanced CX.
FTE Global 2023 included the Biometrics & Digital Identity Summit, which explored dynamic approaches to advancing digital identity, featuring MIA, United, Fraport, TSA, CBP, Star Alliance & more.
LATAM Airlines now has free and exclusive Paramount+ content on its LATAM Play onboard entertainment service. It is the first South American airline to feature Paramount+ content in its onboard service.
Etihad has become one of the first airlines to use AI to enhance safety management systems. This strategic move signifies its commitment to enhancing safety protocols through cutting-edge technology.
The Lufthansa Group and Lilium have signed a Memorandum of Understanding (MoU) to explore a strategic partnership on electric Vertical Take-Off and Landing (eVTOL) aircraft operation in Europe.
Japan Airlines has announced that it will begin introducing its new Airbus A350-1000 international aircraft in January 2024 “to enhance customer satisfaction and to strive towards a sustainable future”.
Frequent flyers will be able to earn and use Qantas Points when booking live events and experiences, enjoy pre-sales and access ticket and travel packages in a partnership between Qantas and Ticketek.
airBaltic has identified ways to drive efficiency with Artificial Intelligence (AI) in its daily work. The airline is rapidly growing its AI usage and is working with solutions in multiple business areas.
easyJet is providing reusable cutlery and cups for its crew inflight to stop unnecessary waste from single use plastics and disposable wooden cutlery, as it continues to trial sustainability initiatives.
FTE Global 2023 included a session on “How should CX strategies evolve on the ground, and in the sky, to better serve all types of passengers by 2030?” featuring Riyadh Air, MIA, EL AL & more. Watch the video.
In this video interview, Rowan Chalmers, Chief Transformation Officer, Fiji Airways, shares some of the key CX initiatives the airline is implementing to deliver “comfort, safety and exceptional service”.
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