REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE explores a selection of the top trends and technologies for 2024 and beyond, including robotics and automation, biometrics and digital identity, sustainability, Urban Air Mobility and more.
As global interest peaks in ‘Veganuary’, Emirates has noted a surge of 40% in customer demand for plant-based meals. To meet demand, it will introduce an array of new vegan dishes onboard and in lounges.
Delta is enhancing its inflight entertainment with the debut of ‘The Passport Sessions’ series in partnership with Spotify. The series brings together songwriters, producers and artists from ‘twin cities’.
flydubai has enhanced its onboard experience with the introduction of PressReader digital magazines to the inflight entertainment system onboard 70% of its fleet “as part of commitment to improving CX”.
FTE Global 2023 included the FTE AI Symposium, which explored the potential of Artificial Intelligence in aviation 5, 10, and 20 years from now, featuring Southwest, SEA, Boeing, Teague and Ink Innovation.
Etihad has become one of the first airlines to use AI to enhance safety management systems. This strategic move signifies its commitment to enhancing safety protocols through cutting-edge technology.
The Lufthansa Group and Lilium have signed a Memorandum of Understanding (MoU) to explore a strategic partnership on electric Vertical Take-Off and Landing (eVTOL) aircraft operation in Europe.
Japan Airlines has announced that it will begin introducing its new Airbus A350-1000 international aircraft in January 2024 “to enhance customer satisfaction and to strive towards a sustainable future”.
Frequent flyers will be able to earn and use Qantas Points when booking live events and experiences, enjoy pre-sales and access ticket and travel packages in a partnership between Qantas and Ticketek.
airBaltic has identified ways to drive efficiency with Artificial Intelligence (AI) in its daily work. The airline is rapidly growing its AI usage and is working with solutions in multiple business areas.
easyJet is providing reusable cutlery and cups for its crew inflight to stop unnecessary waste from single use plastics and disposable wooden cutlery, as it continues to trial sustainability initiatives.
FTE Global 2023 included a session on “How should CX strategies evolve on the ground, and in the sky, to better serve all types of passengers by 2030?” featuring Riyadh Air, MIA, EL AL & more. Watch the video.
In this video interview, Rowan Chalmers, Chief Transformation Officer, Fiji Airways, shares some of the key CX initiatives the airline is implementing to deliver “comfort, safety and exceptional service”.
In this video interview, Ursula Silling, CEO, Branchspace, shares her perspective on new ideas and opportunities to enhance e-commerce and retail in air transport, and the new partnership with Oman Air.
It has been announced that Alaska Airlines is to acquire Hawaiian Airlines in a deal valued at $1.9 billion. There are also plans to “accelerate investments in guest experience and technology”.
American Airlines is extending its relationship with Intelsat, with the plan to install new high-speed WiFi capability on nearly 500 regional aircraft beginning next year.
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