REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
British Airways has announced a partnership with Alzheimer’s Society, including bespoke dementia training for customer-facing staff. This is part of BA’s “commitment to make travel accessible for everyone”.
Pegasus Airlines has announced a new climate programme in partnership with climate tech company CHOOOSE, which provides “more opportunities to engage with guests regarding sustainability efforts”.
A group of leading companies in the UK aviation and renewable energy sectors, including easyJet, Bristol Airport, Airbus, Rolls-Royce and more, have established the Hydrogen in Aviation alliance.
Porter Airlines is launching a mobile app to enhance the travel experience. The app increases self-service options, giving passengers more control of their journey with easy access to key functionalities.
As part of its ongoing commitment to sustainability, Oman Air has replaced the plastic used to wrap blankets and mattresses in its premium cabins with an eco-friendlier paper-based alternative.
Lufthansa is enhancing its onboard offering with an expanded inflight service that will offer more choice, more entertainment and more sustainability in the future, as part of ongoing CX innovation efforts.
Cathay Pacific is introducing a contemporary range of plant-based dishes developed in collaboration with Hong Kong-based plant-forward restaurant, VEDA by Ovolo. The aim is to “bring memorable experiences”.
FTE is delighted to announce that Star Alliance has signed up as a Strategic Partner of FTE Global 2023 (19-21 September, Los Angeles) and a Headline Partner of FTE APEX Asia Expo 2023 (8-9 November, Singapore).
In this interview, Michelle Buckley, Managing Director, Customer Engagement, Southwest, explains the airline’s customer-centric approach to successfully managing disruption and looks ahead to FTE Global.
Icelandair is to launch the Crew Solution from BAGTAG – a Strategic Partner of the FTE BIWG. After a successful PoC, it is introducing the innovation to “streamline processes and offer smooth journeys”.
Emirates has unveiled a collection of Bulgari amenity kits for the Autumn/Winter season in First and Business Class, in keeping with its “commitment to providing an exceptional customer experience onboard”.
British Airways is showcasing seven stand-up comedy gigs from the Edinburgh Fringe festival throughout August. Spafax has enabled the carrier to showcase the content on its inflight entertainment system.
In this message, Justin Erbacci, CEO, Los Angeles World Airports, extends a personal invitation to attend FTE Global, co-located for the first time with APEX/IFSA Global EXPO in Los Angeles, September 19-21.
As part of the airline’s ‘Mission Next Gen Aircraft’, Air New Zealand has opened an Expression of Interest to airports with the aim of selecting a route for its commercial demonstrator aircraft from 2026.
Your FTE Global event experience could start during your flight to Los Angeles as Lufthansa is hosting the ‘Up & Beyond Event by FlyingLab’ on Flight LH452 from Munich (MUC) to Los Angeles (LAX) on 17 September.
Kristen Berndt, Senior Manager, Baggage Strategy & Innovation, United, explains the airline’s key efforts to streamline the passenger experience, better leverage data, and embrace emerging technologies.
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