REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Your FTE Global event experience could start during your flight to Los Angeles as Lufthansa is hosting the ‘Up & Beyond Event by FlyingLab’ on Flight LH452 from Munich (MUC) to Los Angeles (LAX) on 17 September.
Kristen Berndt, Senior Manager, Baggage Strategy & Innovation, United, explains the airline’s key efforts to streamline the passenger experience, better leverage data, and embrace emerging technologies.
AirJapan – ANA’s new brand for medium-haul international routes – will deploy the Blueview digital passenger services platform from Bluebox for onboard retail and inflight entertainment on its widebody fleet.
Air Canada has expanded its inflight entertainment offering with the addition of exclusive Apple TV+ original programming, continuing the airline’s programme of investment in the customer experience.
United is the first U.S. airline to add Braille to aircraft interiors, so travellers with visual disabilities can more easily navigate the cabin, “making the flying experience more inclusive and accessible”.
In this deep-dive interview, Tony Thompson, Founder and CEO, Air Cahana, shares the new California-based airline’s mission to decarbonise aviation and welcome in a “Third Golden Age of Aviation” by 2030.
Air Canada has announced products and services designed to add convenience to its onboard experience. These include expanded inflight F&B, family-friendly IFE options, and advances to the Air Canada App.
The United Airlines Ventures Sustainable Flight Fund – a way for companies and consumers to come together and increase the supply of SAF through the support of start-ups – has grown to nearly $200 million.
A Virgin Atlantic led consortium has announced that the world’s first 100% Sustainable Aviation Fuel transatlantic flight will take place on 28 November 2023, pending further regulatory approvals and testing.
As part of a new sustainability coalition, Alaska Airlines, American Airlines, Delta, Southwest Airlines and United Airlines will provide input to Boeing and NASA on the Sustainable Flight Demonstrator.
Emirates is launching a meal pre-ordering initiative, available to passengers between 14 days and 24 hours in advance of their flight, as part of efforts to deliver a “premium inflight dining experience”.
Virgin Australia has revealed the Business Class and Economy cabin interior in its new Boeing 737-8 aircraft, as well as plans to refresh the cabins on its remaining Boeing fleet, as part of a $110m investment.
United Airlines has introduced a new domestic First Class seat that includes a wireless charging station in every arm rest. The new United First seat is described as “designed around the modern traveller”.
PLAY Airlines is to trial Bluebox Aviation Systems’ passenger-facing onboard retail solution. The aim is to provide a platform to add new channels of revenue generation, while enhancing the passenger experience.
KLM Royal Dutch Airlines is introducing new World Business Class seats onboard its entire Boeing 777-300 and 200 fleet. The broader seats have a sliding door designed to ensure greater comfort and privacy.
British Airways is introducing holiday treats for customers this summer, including ice cream, seasonal menus and brand-new inflight entertainment as part of its ongoing commitment to the customer experience.
Get Future Travel Experience news & updates sent to your inbox
