REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The Lufthansa Group is introducing ‘The Green Fares’ in response to passenger demand for sustainable travel. This makes it possible to fly more sustainably with just one click, as the new fares include offsetting of flight-related CO₂ emissions.
airBaltic has announced a company-wide initiative to explore practical use-cases for SpaceX’s Starlink inflight connectivity, which is to be installed on the airline’s entire Airbus A220-300 fleet.
Delta Air Lines has partnered with Touch to deliver “next-generation content experiences”. Together, they “will accelerate and improve customisation, engagement, and relevance”.
Manish Raniga, CEO of Airline Investments, 777 Partners, shares startup low-cost airline Bonza’s digitally-native and customer-centric strategy, and the innovative tech it will utilise to help transform the passenger experience.
Capital A, parent company of AirAsia, has introduced a new chatbot, ‘Ask Bo’, with enhanced artificial intelligence and machine learning capabilities to make the “customer journey easier, simpler, and more informative.”
The first 777-300 ERs equipped with Air France’s latest long-haul cabins are now operating on routes from Paris-Charles de Gaulle to New York-JFK, Rio de Janeiro and Dakar in a “new major step in Air France’s move upmarket”.
Alaska Airlines, in partnership with Intelsat, plans to outfit its regional jets with high-speed connectivity for a consistent experience across the fleet, meaning it will offer streaming-fast satellite Wi-Fi.
SWISS has begun installing its new Premium Economy Class on its Airbus A340-300 fleet, with “greater seating comfort, enhanced service, and wider choice of meals”.
Qatar Airways is celebrating the Lunar New Year with passengers travelling to and from Far East Asia with festive products and cuisine inspired by Chinese culture and the Year of the Rabbit.
Air China has introduced a “minisuite in the sky” with installation of Recaro’s lie-flat business class seat on its A350s, featuring “additional privacy features and premier living space”.
Porter Airlines has unveiled details of its updated premium inflight service offering, with a distinct digital passenger experience and a new level of food and beverage service.
FTE explores a selection of the top trends and technologies for 2023 and beyond, including automation, robotics, the metaverse, Urban Air Mobility, digital identity and more.
airBaltic has announced it will equip its entire fleet with SpaceX’s Starlink internet connectivity system. It means all passengers will benefit from complimentary, high-speed internet access.
British Airways has unveiled a new uniform created by British fashion designer and tailor Ozwald Boateng OBE. It will be worn by more than 30,000 of the airline’s colleagues from spring 2023.
The first Emirates A380 to be completely refurbished under the airline’s US$2 billion retrofit programme has been deployed on the Dubai-London Heathrow route.
British Airways has appointed a full-time Master of Wine to elevate the premium experience for its customers both on the ground and up in the air.
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