Gerald Ong, Strategy and Commercial Development, shares how Hamad International Airport is innovating to deliver a seamless and personalised CX, including a focus on sense of place and experiential retail.

Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit â co-located to deliver the regionâs most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the âCES of Aviationâ taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 â uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Gerald Ong, Strategy and Commercial Development, shares how Hamad International Airport is innovating to deliver a seamless and personalised CX, including a focus on sense of place and experiential retail.

The Port Authority of New York and New Jersey, in partnership with American Airlines, URW Airports, and Holt Construction, have begun the transformational commercial redevelopment at JFKâs Terminal 8.

Denver International Airport has announced the opening of Elwayâs Taproom & Grill, Tacos Tequila Whiskey, and Peetâs Coffee as part of a new Marketplace in the Concourse A-West expansion area.

Keflavik Airport has awarded SSP Group a contract to open two new Point convenience stores, a SnĂŚland Deli delicatessen and 17 high-tech vending machines in seven spaces at the airport.

Lithuanian Airports is making plans for the catering areas in the new departures terminal at Vilnius Airport, which is scheduled to commence operations in February 2025, with over 1,000sqm of commercial space.

Wizz Air has launched âWizz Experiencesâ, a new service for its passengers in partnership with Coras, providing access to over 10 million attraction tickets in one place and a seamless booking experience.

Changi Airports International and Wuxi Airport Group have established a new joint venture company to manage the non-aeronautical business of Wuxi Shuofang International Airport, with plans for an enriched CX.

British Airways â a member of IAG (a Headline Partner of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024) â is partnering with Amadeus on enhanced retailing capabilities using AI.

Wizz Air has announced the launch of the WIZZ SHOP&FLY online shopping platform with InterLnkd (an exhibitor at the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 11-13 June 2024).

The winners of each award will be announced during an official awards ceremony on 12 June at the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 11-13 June 2024).

Founder & CEO Daniel Coleman provides an update on some of the key Future Travel Experience projects for the next few months, including our landmark in-person events and rapidly-growing FTE Communities.

Hartsfield-Jackson Atlanta International Airport has welcomed the opening of Tropical Smoothie Cafe, completing expansion of Concourse T which began last year. This project is led by Paradies Lagardère.

BER Airport (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) and SSP have opened new F&B concepts in T1, with an urban vibe and use of digital technology for quicker, more convenient service.

Aeroporti di Roma (ADR) â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â is further enhancing its digitalisation journey with the launch of a new âShop&Flyâ service at Fiumicino Airport.

Plaza Premium Group has opened its newest dining venture â The Summerhouse at KLIA Terminal 1. The Summerhouse aims to offer travellers âa seamless blend of comfort, convenience and culinary excellenceâ.

Manchester Airport has opened a new bar and brasserie in its Terminal 2 departure lounge, which is described as âfresh and modern, but also relaxed and comfortableâ, with a strong focus on regional produce.
Get Future Travel Experience news & updates sent to your inbox