New Dates Confirmed 9-10 June 2021

FTE EMEA 2021 THE RDS, DUBLIN - 9-10 June 2021

FTE EMEA Digital & Innovation Conference

Benchmark your organisation’s innovation levels against the industry’s best.

FTE conferences deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also hone in on the most pertinent topics and areas of interest. Our sessions utilise diverse formats ranging from case studies and panel sessions to co-creation roundtables and elevator pitches.

You can expect the conferences to cover innovation efforts around digital transformation, customer experience, commercial revenues, inflight innovation, operational efficiency, future airports and sustainability.

Our FTE Innovate Awards pitch sessions will take place throughout the show, providing a wealth of inspiration as the competitors share details of their most innovative initiatives and what they have learned along the way.


2021 conference information will be available soon.

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This conference was held in 2019

Tuesday 18th June 2019 - Day 1

Tuesday 18th June 09:30 - 17:00

FTE Innovation & Startup Hub Live (members only)

The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.

Tuesday 18th June 12:30 - 17:30

Istanbul Airport tours (led by İGA)

Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million. 

Wednesday 19th June - Day 2

08:45 - 08:45
Official EXPO opening

Wednesday 19th June 09:15 - 10:30

Joint Keynote Session

Welcome Address

Daniel Coleman

Founder & CEO
Future Travel Experience

Paul Hogan

Event Director
The New Airport Show Istanbul

Joe Leader



How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant

Paul Armstrong

Enterprise Solutions Architect
Amazon Web Services

Keynote Address

Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.

Wednesday 19th June 11:15 - 12:45

Visions and learnings from organisations that are pushing boundaries with their digitalisation efforts

First Working Session


Marta Dimitrova

Editor & FTE Hub Community Manager
Future Travel Experience


The digital journey of Turkish Airlines

Seyda Tartar

Digital Innovation Manager
Turkish Airlines

How Avianca has turned a 100-year-old airline into a digital-first company

Santiago Aldana Sanín


Schiphol set a course to be “the world’s leading digital airport”. Does it believe it has achieved it and what lessons has it learned along the way?

Rosanne van der Stam

Value Stream Owner for Customer Experience
Royal Schiphol Group

What advanced technologies is Evelop Airlines leveraging to power its business performance-focused digital transformation project, Titanium?

Álvaro Coromina

Evelop Airlines

Wednesday 19th June 13:00 - 14:00

FTE Startup Pitch Session

(in partnership with Propeller Shannon)

Propeller Shannon celebrates Ireland’s long history as aviation innovators to develop a unique Aviation and Travel Tech programme. Based at a dedicated innovation centre at Shannon Airport, Propeller Shannon will drive the growth of startup aviation companies and participate in their success, with a goal of producing the next generation of companies of global significance.

See the startups chosen through their Cohort 2 deliver elevator pitches on their unique capabilities. Each startup will be quizzed by a panel of industry experts following their pitch.


Nirali Shah

Director of Innovation, Partnerships
Vantage Airport Group

Karin Gylin

Head of Innovation

Simone van Neerven

Head of Innovation

Wednesday 19th June 14:15 - 15:30

Visions and learnings from organisations that are pushing boundaries with their innovation efforts

Second Working Session


Ryan Ghee

Head of Strategy & Development
Future Travel Experience


Viva Air Labs is using data and rapid testing to drive Latin America’s first travel and innovation hub, with an LCC mindset, but can you achieve real innovation on a budget?

Clyde Hutchinson

Head of Innovation
Viva Air Labs

The Swedavia approach to instilling a culture of innovation throughout the entire 10 airports it operates

Karin Gylin

Head of Innovation

How innovation is shaping every corner of Vueling

Simone van Neerven

Head of Innovation

Creating a cohesive innovation strategy across the Vantage airport network that is powered by an ecosystem of innovation partnerships

Nirali Shah

Director of Innovation, Partnerships
Vantage Airport Group

Wednesday 19th June 17:00 - 17:50

Day 1 Closing Session for "Ancillary" and "Digital & Innovation" conferences


Sinead Finn



How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?

Ben Robertson

Product Manager - Ancillary Revenue

Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.

Matthew Elgie

Digital Director

Consumer retailing insights and trends that could affect Travel

Ravi Bagal

Head of Worldwide Business Development, Consumers and Retail
Amazon Web Services

18:00 - 18:00
Conference Close

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Thursday 20th June - Day 3

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska

Head of Passenger Experience Design (Lufthansa, SWISS, Austrian)
Lufthansa Group

Thursday 20th June 09:30 - 09:30

The FTE Sprint Sessions Day

It has become apparent to us that despite the industry’s appetite to innovate with the latest technologies and approaches, airlines and airports still struggle to overcome many of the age old industry challenges. In our Sprint Sessions we will take these problems and try to collectively forge recommendations to drive industry progress. Thanks to our unique approach, we will hear a scene-setting presentation from a progressive thinker or first-mover with bold ideas, a series of opinions from a panel of industry innovators, and then suggestions from our audience. This will enable us to create a set of recommendations that we will share with the audience, and industry at large, after the conference.

Thursday 20th June 09:30 - 10:30

Escaping the grip of legacy systems

Sprint Session

Conclusions from each of our sprint sessions will be published in the coming weeks

Sprint Captains

Clyde Hutchinson

Head of Innovation
Viva Air Labs

Thomas Hoff Andersson

Chief Operating Officer
Bengaluru International Airport

Ideas from a progressive thinker

Simon Lamkin

Chief Executive Officer
LamTech Solutions & former CIO of Brussels Airlines


Nicholas Woods

Chief Information Officer
MAG (Airports Group)

Álvaro Coromina

Evelop Airlines

Marcus Motzkuhn

Manager Digital Distribution & Solutions

M. Osama Sheikh

Project Manager – Technology & Innovation
Pakistan International Airlines

Questions to consider

  • Airlines and airports need to think beyond the norm to achieve radical change but is the air transport industry reluctant to address legacy system replacement and invest in new, modern systems?
  • How much modernisation and flexibility can airports and airlines truly expect from their aging legacy systems?
  • In the age of the startup, what role do startups/scaleups have to play here? Can you really trust small, young companies to deliver reliable technology that is so central to your day-to-day operations?
  • What are the established legacy providers doing well and doing badly? How can the negative points be addressed to deliver improvements for all stakeholders across the board?
  • Can transformation really be achieved through off-the-shelf products or do you need to develop bespoke products and services in-house?
  • Is it even viable for airports and airlines to build their own IT systems to replace aging legacy systems?
  • What role will the global tech giants (Google, Amazon, etc) play in this space and are they a genuine threat to the established legacy system providers?
  • Are airline/airport alliances paving the way for new collaborative system approaches that reimagine IT operations?
Thursday 20th June 11:30 - 12:00

Special Presentation - How technology has powered the incredible of Pegasus Airlines

Erdinç Uğurlu

VP, Business Solutions
Pegasus Airlines

Asli Bayraktar

Account Services Manager
Hitit CS

Thursday 20th June 12:00 - 13:00

Improving on-time performance

Sprint Session

Conclusions from each of our sprint sessions will be published in the coming weeks

Sprint Captains

Clyde Hutchinson

Head of Innovation
Viva Air Labs

Thomas Hoff Andersson

Chief Operating Officer
Bengaluru International Airport

First-mover case study

Neil Harvey

Head of Airline Performance
Gatwick Airport


Akira Mitsumasu

Vice President - Global Marketing
Japan Airlines

Tony Chapman

Senior Director, Marketing, Product Management and Strategy
Collins Aerospace

Ismihan Anderson

IT and Automation Director
Istanbul Sabiha Gökçen

Questions to consider

  • How can airlines make better use of real-time information and rich historical data to improve on-time performance (OTP)?
  • How can we motivate all stakeholders to share data and work more collaboratively together to deliver OTP improvements?
  • What role can technologies such as AI and ML play in enhancing OTP?
  • What are the crucial processes that you need to put in place within your own organisation before you can start to support an industry-wide effort on OTP?
  • What more can established industry vendors do to support OTP goals?
  • What role can startups and scaleups play in this space?
  • Processes like A-CDM are/were seen as a major contributor to OTP improvements but is this approach delivering the desired results? Can we take it a step further?
  • Can airports do more to hold airlines and ground handlers to account if they are not meeting OTP targets?
  • How much of this can be solved by investment in infrastructure and how much can be solved by better planning and cultural changes?
  • Thursday 20th June 14:00 - 15:00

    Overcoming baggage headaches

    Sprint Session

    Conclusions from each of our sprint sessions will be published in the coming weeks

    Sprint Captains

    Clyde Hutchinson

    Head of Innovation
    Viva Air Labs

    Thomas Hoff Andersson

    Chief Operating Officer
    Bengaluru International Airport

    First-mover case study

    Murat Demirbilek

    Vice President of Ground Operations
    Pegasus Airlines

    Additional panellists

    Urban Söderberg

    Market Development Manager RFID Aviation
    Avery Dennison

    Jasper Quak

    Managing Director

    Questions to consider

  • Do traditional baggage handling systems need to be replaced with warehouse-style robotic sortation systems operated by autonomous vehicles?
  • How can airports make a “digital luggage experience” possible, even at small and regional airports?
  • How much difference is IATA R753 really making?
  • What more needs to be done from a regulatory and standard-setting perspective to realise wide-reaching baggage improvements?
  • IATA is now pushing RFID, a number of years after the technology was first touted as a means of improving baggage handling. Is it really the “silver bullet” or are there other more effective solutions on the market/being developed?
  • Some suppliers are exploring the concept of removing bag tags altogether. Is this realistic and, if so, what do we need to do now to lay the foundations for a tag-less future?
  • An increasing number of airlines and airports are partnering with baggage delivery companies. Does this approach – i.e. door-to-door baggage delivery – hold the key to solving baggage headaches?
  • A lack of overhead capacity for cabin bags is a big problem for most airlines. How can this be solved? How can airlines/airports motivate passengers not to bring cabin bags onboard, and change customer behaviour to help solve this?

  • 15:00 - 15:00
    Conference Close

    Thursday 20th June 16:30 - 17:30

    Istanbul Airport tours (led by Turkish Airlines)

    Open to Premium Pass Holders Only

    Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

    2018 video highlights
    2017 video highlights


    Exhibitor & Delegate Testimonials

    It’s always a great experience at the Future Travel Experience conferences. It is a very nice opportunity to meet my colleagues and continue the networking. There are always very impressive presentations from the speakers and always very well moderated. So, it’s been very helpful to better understand current issues.

    Maria Cardenal, Product & Digital Services Director, Immfly"

    “The first thing I like is that it’s forward leaning. I’m a digital innovation manager so for me it’s not always about today; it’s also about tomorrow and what will happen next so this event has been impressive for me. FTE is the only one that does this in a good way.”

    Mats Berglind, Digital Innovation Manager, Swedavia

    One of the areas that we are focusing on is the travel experience, so we are working with airports and airlines. One thing that is really good is that you have a lot of the aviation companies like airlines and airports. I also really like the 1-2-1 networking app.

    Mikko Sjoblom, Business Development Executive, Digitalist

    “I was particularly interested in the Digital & Innovation conference and it was very interesting to see what other companies do in terms of innovation.”

    David Kasipovic, Innovation Department, Lufthansa

    “It is my first time at FTE and I have had a very good experience. It is definitely different than other conferences. The Co-creation session was a great way to bring together people that didn’t know each other and we saw that after an hour and a half of brainstorming we could come up with an idea of a product that people like.”

    Gilles Brentini, IT – Airport Innovation Manager, Geneva Airport

    “What I really like about this event is that it is about reinventing the future together and you can really feel that everybody that has a role in creating this ecosystem is here, such as airlines, airports, and other companies. So, this really inspires me.”

    Maïte Oonk, Research Coordinator, KLM Royal Dutch Airlines

    “The conference sessions have contained a lot of good information. The topics covered have been very interesting. I particularly enjoyed the keynote presentation. We have used the One-to-One Meeting System, which has been very useful. The networking opportunities have been excellent.”

    William Racinne, Area Sales Manager, IER

    “It has been a very interesting event. The subjects discussed in the conference sessions have been very well targeted. From a networking perspective, we have met some good new contacts. The exhibition features some interesting companies.”

    Marianne Thomson, Customer Experience Manager, easyJet

    “The event has been very good in terms of meeting the right airline and airport executives. I am working on the PASSME project, and there have been lots of relevant people to meet here at FTE Europe. The networking opportunities have been excellent.”

    Peter Biesslich, Air Transport Operations and Infrastructures, German Aerospace Center

    “The conference sessions have been really interesting. It is a good size show for networking and exchanging ideas with people. We have certainly been meeting the right people here. We have been using the One-to-One Meeting System, which has been a very useful initiative. The party at the Guinness Storehouse was, of course, good for networking. The exhibition has also been very interesting.”

    Lara Münch, Manager Traffic Development & Sales, Aviation Marketing, Hamburg Airport

    “For me, the event has been excellent. It is a very personal event and easy to connect with the right people. The conference topics have been very interesting, and there has been a very good level of interaction between the speakers and the audience.”

    Ingvi Gudmundsson, Product Designer, Icelandair Digital Labs

    “I am very satisfied. I came last year as well, and this time it was even better. It has been interesting to have the innovation sessions. The networking has been excellent, and I have spoken with several vendors in the exhibition.”

    Naoya Shiratori, CS & Products Services, Products & Services Strategy, Assistant Manager, ANA All Nippon Airways

    So, for us the exhibition was really great. It has been basically a day and a half of non-stop client interaction with people at the right level about our solutions. We had a lot of good leads from it and it’s been a very positive experience for us.

    Ilya Gutlin, Member of the Board, Elenium

    “Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

    Al Tredinnick, Business Development Manager, 15Below

    We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.

    Diego Cachero Rodriguez, CEO, 3D SeatMapVR

    “It’s been a great show for us with lots of good meetings; the number of airlines here has been good for us. The app has been very efficient.”

    Fitzhugh Patrick, Director, Business Development, Fusion & Mark Brown, VP Sales & Client Accounts, EMEA, Fusion

    “We have a booth here and it has been a very good event for us the past two days. We have met a lot of airlines which we are targeting because of our product. Through FTE shows, we managed to secure partnerships with Qatar Airways and Singapore Airlines and we really launched the business in that sense. The conferences here were really good.”

    Janne Kyllönen, Founder, QuietOn

    “It’s very good to have everybody together, to see the corporates and startups together. It's been valuable to attend.”

    Tarvo Topolev, CSO & Co-founder, RebelRoam

    “The show has been very good for us. It is a very personal event – the networking is fantastic, and people are very open to talk. It has been very busy for us, and we have had good time during the breaks to speak to visitors.”

    Saba Rakhshandehroo, Design Research Lead, Samsonite

    Co-located with FTE Ancillary

    FTE ancillary logo

    Over the last four years, we have established Future Travel Experience Ancillary as the event where the industry gathers to discuss the best ways to generate new digital revenue opportunities at every step of the journey. In 2021 the event returns to Dublin where we first established the show so successfully. Inspired by the latest digital developments, airlines are now thinking way beyond just selling flights and they are exploring a variety of inventive ways in which they can become fully-fledged retailers. This event provides an unrivalled platform for the industry to come together to forge all-important new alliances.

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