FTE EMEA 11-13 June 2O24, Dublin

FTE EMEA Digital & Innovation Conference

Benchmark your organisation’s innovation levels against the industry’s best.

FTE conferences deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also hone in on the most pertinent topics and areas of interest. Our sessions utilise diverse formats ranging from case studies and panel sessions to co-creation roundtables and elevator pitches.

You can expect the conferences to cover innovation efforts around digital transformation, customer experience, commercial revenues, inflight innovation, operational efficiency, future airports and sustainability.

Our FTE Innovate Awards pitch sessions will take place throughout the show, providing a wealth of inspiration as the competitors share details of their most innovative initiatives and what they have learned along the way.


2022 conference information will be available soon.

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This conference was held in 2019

Tuesday 18th June 2019 - Day 1

Tuesday 18th June 09:30 - 17:00

FTE Innovation & Startup Hub Live (members only)

The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.

Tuesday 18th June 12:30 - 17:30

Istanbul Airport tours (led by İGA)

Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million. 

Wednesday 19th June - Day 2

08:45 - 08:45
Official EXPO opening

Wednesday 19th June 09:15 - 10:30

Joint Keynote Session

Welcome Address

Daniel Coleman

Founder & CEO
Future Travel Experience

Paul Hogan

Event Director
The New Airport Show Istanbul

Dr. Joe Leader



How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant

Paul Armstrong

Enterprise Solutions Architect
Amazon Web Services

Keynote Address

Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.

Wednesday 19th June 11:15 - 12:45

Visions and learnings from organisations that are pushing boundaries with their digitalisation efforts

First Working Session


Marta Dimitrova

Editor & FTE Hub Community Manager
Future Travel Experience


The digital journey of Turkish Airlines

Seyda Tartar

Digital Innovation Manager
Turkish Airlines

How Avianca has turned a 100-year-old airline into a digital-first company

Santiago Aldana Sanín


Schiphol set a course to be “the world’s leading digital airport”. Does it believe it has achieved it and what lessons has it learned along the way?

Rosanne van der Stam

Value Stream Owner for Customer Experience
Royal Schiphol Group

What advanced technologies is Evelop Airlines leveraging to power its business performance-focused digital transformation project, Titanium?

Alvaro Coromina

IT & Innovation Director,

Wednesday 19th June 13:00 - 14:00

FTE Startup Pitch Session

(in partnership with Propeller Shannon)

Propeller Shannon celebrates Ireland’s long history as aviation innovators to develop a unique Aviation and Travel Tech programme. Based at a dedicated innovation centre at Shannon Airport, Propeller Shannon will drive the growth of startup aviation companies and participate in their success, with a goal of producing the next generation of companies of global significance.

See the startups chosen through their Cohort 2 deliver elevator pitches on their unique capabilities. Each startup will be quizzed by a panel of industry experts following their pitch.


Nirali Shah

Director of Innovation, Partnerships
Vantage Airport Group

Karin Gylin

Head of Strategic Development and Innovation

Simone van Neerven

Founder, reBel.la & former Head of Innovation

Wednesday 19th June 14:15 - 15:30

Visions and learnings from organisations that are pushing boundaries with their innovation efforts

Second Working Session


Ryan Ghee

Chief Operating Officer
Future Travel Experience


Viva Air Labs is using data and rapid testing to drive Latin America’s first travel and innovation hub, with an LCC mindset, but can you achieve real innovation on a budget?

Clyde Hutchinson

General Partner
Team ABC (former Head of Viva Air Labs)

The Swedavia approach to instilling a culture of innovation throughout the entire 10 airports it operates

Karin Gylin

Head of Strategic Development and Innovation

How innovation is shaping every corner of Vueling

Simone van Neerven

Founder, reBel.la & former Head of Innovation

Creating a cohesive innovation strategy across the Vantage airport network that is powered by an ecosystem of innovation partnerships

Nirali Shah

Director of Innovation, Partnerships
Vantage Airport Group

Wednesday 19th June 17:00 - 17:50

Day 1 Closing Session for "Ancillary" and "Digital & Innovation" conferences


Sinead Finn



How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?

Ben Robertson

Product Manager - Ancillary Revenue

Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.

Matthew Elgie

Digital Director

Consumer retailing insights and trends that could affect Travel

Ravi Bagal

Head of Worldwide Business Development, Consumers and Retail
Amazon Web Services

18:00 - 18:00
Conference Close

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Thursday 20th June - Day 3

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska

Global Executive Partner & Managing Director

Thursday 20th June 09:30 - 09:30

The FTE Sprint Sessions Day

It has become apparent to us that despite the industry’s appetite to innovate with the latest technologies and approaches, airlines and airports still struggle to overcome many of the age old industry challenges. In our Sprint Sessions we will take these problems and try to collectively forge recommendations to drive industry progress. Thanks to our unique approach, we will hear a scene-setting presentation from a progressive thinker or first-mover with bold ideas, a series of opinions from a panel of industry innovators, and then suggestions from our audience. This will enable us to create a set of recommendations that we will share with the audience, and industry at large, after the conference.

Thursday 20th June 09:30 - 10:30

Escaping the grip of legacy systems

Sprint Session

Conclusions from each of our sprint sessions will be published in the coming weeks

Sprint Captains

Clyde Hutchinson

General Partner
Team ABC (former Head of Viva Air Labs)

Thomas Hoff Andersson

Chief Operating Officer
Bengaluru International Airport

Ideas from a progressive thinker

Simon Lamkin

Chief Executive Officer
LamTech Solutions & former CIO of Brussels Airlines


Nicholas Woods

Chief Information Officer
MAG (Airports Group)

Alvaro Coromina

IT & Innovation Director,

Marcus Motzkuhn

Manager Digital Distribution & Solutions

M. Osama Sheikh

Project Manager – Technology & Innovation
Pakistan International Airlines

Questions to consider

  • Airlines and airports need to think beyond the norm to achieve radical change but is the air transport industry reluctant to address legacy system replacement and invest in new, modern systems?
  • How much modernisation and flexibility can airports and airlines truly expect from their aging legacy systems?
  • In the age of the startup, what role do startups/scaleups have to play here? Can you really trust small, young companies to deliver reliable technology that is so central to your day-to-day operations?
  • What are the established legacy providers doing well and doing badly? How can the negative points be addressed to deliver improvements for all stakeholders across the board?
  • Can transformation really be achieved through off-the-shelf products or do you need to develop bespoke products and services in-house?
  • Is it even viable for airports and airlines to build their own IT systems to replace aging legacy systems?
  • What role will the global tech giants (Google, Amazon, etc) play in this space and are they a genuine threat to the established legacy system providers?
  • Are airline/airport alliances paving the way for new collaborative system approaches that reimagine IT operations?
Thursday 20th June 11:30 - 12:00

Special Presentation - How technology has powered the incredible of Pegasus Airlines

Erdinç Uğurlu

VP, Business Solutions
Pegasus Airlines

Asli Bayraktar

Account Services Manager
Hitit CS

Thursday 20th June 12:00 - 13:00

Improving on-time performance

Sprint Session

Conclusions from each of our sprint sessions will be published in the coming weeks

Sprint Captains

Clyde Hutchinson

General Partner
Team ABC (former Head of Viva Air Labs)

Thomas Hoff Andersson

Chief Operating Officer
Bengaluru International Airport

First-mover case study

Neil Harvey

Head of Airline Performance
Gatwick Airport


Akira Mitsumasu

VP, Global Marketing & CX
Japan Airlines & Member of the APEX Board of Directors

Tony Chapman

Director Industry Affairs, Alliances and Strategic Initiatives
Collins Aerospace

Ismihan Anderson

IT and Automation Director
Istanbul Sabiha Gökçen

Questions to consider

  • How can airlines make better use of real-time information and rich historical data to improve on-time performance (OTP)?
  • How can we motivate all stakeholders to share data and work more collaboratively together to deliver OTP improvements?
  • What role can technologies such as AI and ML play in enhancing OTP?
  • What are the crucial processes that you need to put in place within your own organisation before you can start to support an industry-wide effort on OTP?
  • What more can established industry vendors do to support OTP goals?
  • What role can startups and scaleups play in this space?
  • Processes like A-CDM are/were seen as a major contributor to OTP improvements but is this approach delivering the desired results? Can we take it a step further?
  • Can airports do more to hold airlines and ground handlers to account if they are not meeting OTP targets?
  • How much of this can be solved by investment in infrastructure and how much can be solved by better planning and cultural changes?
  • Thursday 20th June 14:00 - 15:00

    Overcoming baggage headaches

    Sprint Session

    Conclusions from each of our sprint sessions will be published in the coming weeks

    Sprint Captains

    Clyde Hutchinson

    General Partner
    Team ABC (former Head of Viva Air Labs)

    Thomas Hoff Andersson

    Chief Operating Officer
    Bengaluru International Airport

    First-mover case study

    Murat Demirbilek

    Vice President of Ground Operations
    Pegasus Airlines

    Additional panellists

    Urban Söderberg

    Market Development Manager RFID Aviation
    Avery Dennison

    Jasper Quak

    Managing Director

    Questions to consider

  • Do traditional baggage handling systems need to be replaced with warehouse-style robotic sortation systems operated by autonomous vehicles?
  • How can airports make a “digital luggage experience” possible, even at small and regional airports?
  • How much difference is IATA R753 really making?
  • What more needs to be done from a regulatory and standard-setting perspective to realise wide-reaching baggage improvements?
  • IATA is now pushing RFID, a number of years after the technology was first touted as a means of improving baggage handling. Is it really the “silver bullet” or are there other more effective solutions on the market/being developed?
  • Some suppliers are exploring the concept of removing bag tags altogether. Is this realistic and, if so, what do we need to do now to lay the foundations for a tag-less future?
  • An increasing number of airlines and airports are partnering with baggage delivery companies. Does this approach – i.e. door-to-door baggage delivery – hold the key to solving baggage headaches?
  • A lack of overhead capacity for cabin bags is a big problem for most airlines. How can this be solved? How can airlines/airports motivate passengers not to bring cabin bags onboard, and change customer behaviour to help solve this?

  • 15:00 - 15:00
    Conference Close

    Thursday 20th June 16:30 - 17:30

    Istanbul Airport tours (led by Turkish Airlines)

    Open to Premium Pass Holders Only

    Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

    2023 video highlights
    2022 video highlights
    2018 video highlights
    2017 video highlights


    Exhibitor & Delegate Testimonials

    “My experience at FTE Dublin has been really interesting. It has been really good fun meeting old friends and reconnecting with them again, but also meeting new people. I think some of the presentations and discussions have been really interesting. As an operations person, I have spent quite a bit of time listening to the retail side of things and it is very interesting that the industry is really beginning to boom back to the pre-pandemic numbers of passengers.”

    David Wilson, Managing Partner, daa International

    “My experience here at FTE Dublin is great. I really enjoy the networking opportunities. I get the chance to meet some new startups and some new companies that have come to the event. It is always great to hear from some of the panellists about the great ideas that they are starting to pursue or look towards in the future in our industry.”

    Kevin Kleist, Senior Emerging Trends Advisor, Southwest Airlines

    “FTE Dublin is always super exciting. I always appreciate the great conferences here. It is really impressive seeing the airline CEOs, with Sir Tim Clark, President of Emirates, having a keynote here and really talking about the future of aviation, not just looking at what is happening right now, but what is going to happen in 5, 10, 15 years. Obviously, that is supported by all the great companies and startups in the exhibition.”

    Jonas von Kruechten, Head of Strategy and Business Development, AERQ

    “It has been a great experience at FTE Dublin as always. I have been participating with FTE since 2015 and this has been a great show, I have really liked it. We have had the opportunity in the exhibition to show our new Lufthansa Allegris Mixed Reality. I have really liked all of the good conference sessions as well.”

    Björn Becker, Head of Program Future Intercont Experience, Lufthansa Group

    “FTE Dublin is again consistent with years and years of previous events as an opportunity to meet with industry peers, meet with prospects, and build out the network of relationships in a nice, laid-back atmosphere. It is a chance to share the products and services that we are all busy building. It is also always nice to be in Dublin when the sun is out, which is a nice bonus.”

    Simon Dempsey, Chief Commercial Officer, Plan 3

    “I have really enjoyed the diversity of different activities going on at the show. There is the education and conference aspect, the really nice social element, and also the opportunity to meet the vendors and some of our fellow airlines. It has been really fun.”

    David Kondo, Head of Airport Customer Experience, Finnair

    “It has been a fantastic experience and a packed three days. The working groups we had on the first day were fantastic, there were some wonderful social events, and brilliant speakers and exhibitors. But the most exciting thing for me is that we bring together an audience of really progressive minds who want to do new things and when they make connections with others fantastic things happen. I think we will see some amazing output from this – things which just would not have happened otherwise.”

    Daniel Coleman, Founder & CEO, Future Travel Experience

    “FTE in Dublin has been absolutely incredible. Watching inspirational leaders like Emirates President Sir Tim Clark, connecting with Virgin Atlantic CEO Shai Weiss, and hearing the forward plan as to how they are going to take the airlines not just in the next few years, but for the next decade, really underlines what Future Travel Experience is all about. Also, having Mesfin Tasew, the Group CEO of Ethiopian Airlines, really brings every component of what FTE EMEA stands for, all under one roof.”

    Joe Leader, CEO, APEX & IFSA

    “FTE Dublin has been another great event. I really enjoyed our FTE Baggage Innovation Working Group meeting, which I lead. We had one of our largest showings ever. I have made great connections with some new members, as well as moving our team forward in terms of how we continue to innovate in baggage with our POCs and how we make automation & robotics fit into what the future of baggage looks like.”

    Darin Juby, Director Baggage Services, Greater Toronto Airports Authority, and Head of Baggage Transformation, Future Travel Experience

    “It has been fantastic – it is the second time I have attended FTE Dublin. This is, from my side, a place to pitch ideas and visions, to look at new things in the exhibition, and to network and meet people. I have the opportunity for discussions with suppliers and colleagues about recent developments and the kind of products we are looking at now, as well as what kind of pitches we should do for the future.”

    Idar Sørgjerd, General Manager, BHS & Tech, Avinor

    “It has been a great event. It has been really nice to get out and start engaging with colleagues from across the industry on what the future holds, having had a pretty tricky couple of years. There has been a really good mix of speakers and topics discussed in the conferences – everything from sustainability to technology to looking towards the future with eVTOL operations. The diverse range of exhibitors is also nice to see, including the start-ups and disruptors, which provide food for thought as to how the industry is evolving. The networking is excellent – it has been good to catch up with people I have met through previous FTE events and also meet many new contacts. I will definitely return to FTE Dublin again – I have attended for many years and always found it among the most interesting and relevant events for what I do.”

    Chris Annetts, Chief Strategy Officer, Heathrow

    “It has been very interesting for me to attend FTE Dublin. Coming from a company specialising in business aviation and transitioning towards Advanced Air Mobility, it is really useful to discuss the synergies with industry colleagues and progress together. The conferences have been very interesting with a fantastic quality of speakers. I also found what I was looking for in the exhibition. There are many interesting exhibitors and it is especially nice and refreshing to see the start-ups. It is very important to see how things are moving forwards in the industry and this event really delivers that. The social events and networking opportunities at the event are also very valuable and enjoyable. Based on my experience this time, I will return to FTE Dublin next year.”

    Christophe Lapierre, Head of Strategy, President Business Aviation Support Services, Luxaviation Group

    “It is our first time exhibiting at FTE Dublin and it has been very successful. Our product is very relevant to the audience here and we have had many good conversations with the airlines attending. The quality of visitors to our booth has been excellent – we have definitely met the right people. The social events have been very enjoyable and very good from a networking perspective. We have had a successful experience at FTE Dublin and will return next year.”

    Dennis van den Helder, Sales Director, Flexiroam

    “It has been great being back face-to-face with people – that has been the best thing for me, seeing old friends and colleagues in the industry. The networking opportunities are fantastic and really make this event stand out. I have particularly liked the meeting areas and the ability to connect with other attendees using the app – I have found that very useful. I have also enjoyed the conference sessions and the content – I was very interested in the speakers and topics. The exhibition has also been very interesting to look around. The event has something for everyone in the industry, there is so much under one roof. I will be back at FTE Dublin next year.”

    Lucinda Pike, Sales Director – Europe, Aviation, Inmarsat

    “I think it’s a great event that gets put together every year. I was really happy to receive the invite to come and speak because it’s just a great platform to discover lots of different ideas out there. We as an airline can take advantage of some of these ideas and work together with our partners to bring some of them to life.”

    Robert Carey, President, Wizz Air

    “It’s great to have FTE EMEA back in Dublin and it’s even better to see the industry gathering together again under one roof. There’s a sense that the industry is back on its feet. It certainly is here in Ireland – the traffic levels are back to 90% of where they were in 2019, so hearing people’s experience of how the rebound is working across the industry has been great. The conferences have addressed the right topics – clearly, we need to engage with the future of the industry. There are a lot of challenges that airports and airlines are facing in terms of ramping up – I’m hoping that those are challenges of 2022 and we need to put those behind us and collaborate as an industry. We need to get back to focusing on the future of the industry over the next decade and put all of the bad experiences of the last couple of years behind us. From a networking perspective, it’s great to see people back together in the same room and have the opportunity to just bump into people when you haven’t seen them face-to-face for so long. I certainly hope the event returns to Dublin again – it’s always great to see that people enjoy coming here.”

    Vincent Harrison, Managing Director, Dublin Airport

    “FTE is one of the best organised aviation shows available covering both airport and inflight. They create the perfect mix of content, social events and attendance, making our presence on the exhibition floor worthwhile every time we are there”

    Job Heimerikx, CEO AirFi.aero and APEX board member

    “The first thing I like is that it’s forward leaning. I’m a digital innovation manager so for me it’s not always about today; it’s also about tomorrow and what will happen next so this event has been impressive for me. FTE is the only one that does this in a good way.”

    Mats Berglind, Digital Innovation Manager, Swedavia

    One of the areas that we are focusing on is the travel experience, so we are working with airports and airlines. One thing that is really good is that you have a lot of the aviation companies like airlines and airports. I also really like the 1-2-1 networking app.

    Mikko Sjoblom, Business Development Executive, Digitalist

    “I was particularly interested in the Digital & Innovation conference and it was very interesting to see what other companies do in terms of innovation.”

    David Kasipovic, Innovation Department, Lufthansa

    “It is my first time at FTE and I have had a very good experience. It is definitely different than other conferences. The Co-creation session was a great way to bring together people that didn’t know each other and we saw that after an hour and a half of brainstorming we could come up with an idea of a product that people like.”

    Gilles Brentini, IT – Airport Innovation Manager, Geneva Airport

    “What I really like about this event is that it is about reinventing the future together and you can really feel that everybody that has a role in creating this ecosystem is here, such as airlines, airports, and other companies. So, this really inspires me.”

    Maïte Oonk, Head of People Strategy & Change, KLM Royal Dutch Airlines

    “The conference sessions have contained a lot of good information. The topics covered have been very interesting. I particularly enjoyed the keynote presentation. We have used the One-to-One Meeting System, which has been very useful. The networking opportunities have been excellent.”

    William Racinne, Area Sales Manager, IER

    “It has been a very interesting event. The subjects discussed in the conference sessions have been very well targeted. From a networking perspective, we have met some good new contacts. The exhibition features some interesting companies.”

    Marianne Thomson, Customer Experience Manager, easyJet

    “The event has been very good in terms of meeting the right airline and airport executives. I am working on the PASSME project, and there have been lots of relevant people to meet here at FTE Europe. The networking opportunities have been excellent.”

    Peter Biesslich, Air Transport Operations and Infrastructures, German Aerospace Center

    “The conference sessions have been really interesting. It is a good size show for networking and exchanging ideas with people. We have certainly been meeting the right people here. We have been using the One-to-One Meeting System, which has been a very useful initiative. The party at the Guinness Storehouse was, of course, good for networking. The exhibition has also been very interesting.”

    Lara Münch, Manager Traffic Development & Sales, Aviation Marketing, Hamburg Airport

    “For me, the event has been excellent. It is a very personal event and easy to connect with the right people. The conference topics have been very interesting, and there has been a very good level of interaction between the speakers and the audience.”

    Ingvi Gudmundsson, Product Designer, Icelandair Digital Labs

    “I am very satisfied. I came last year as well, and this time it was even better. It has been interesting to have the innovation sessions. The networking has been excellent, and I have spoken with several vendors in the exhibition.”

    Naoya Shiratori, CS & Products Services, Products & Services Strategy, Assistant Manager, ANA All Nippon Airways

    “We have had a wonderful experience. This is our first time exhibiting at FTE Dublin. The quality of people that we have met has been superb. It is one of the first events we have been to where there is a real social aspect to it. What FTE puts on outside of the actual conferences and exhibition is really engaging.”

    Mike Bathard, Managing Director, beSIM Globa

    “We very much enjoy coming to Dublin for FTE EMEA and FTE Ancillary & Retailing. We have had a good event, speaking to exactly the right people. It is everything we hoped for. The social events are of paramount importance. In the exhibition we have serious talks about business and our vision, then the social events really give a different aspect to the event – you are able to converse with people on a different level in a more relaxed atmosphere.”

    Jasper Quak, Managing Director, BAGTAG

    “I have been very happy being here. We have had a good audience with lots of nice meetings and relevant people. The social aspect of the event has been very nice – the opportunities have been there to meet people, and everyone has been in good spirits. The conference content has been well tailored. Will we attend again? The immediate answer is yes.”

    Christian Baillet, CEO, SimpleVisa

    “It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

    Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

    “It is my first time attending FTE Dublin and I have really enjoyed the whole experience. It has been very nice to get to know other companies with which we can collaborate in the future and explain how our industry makes a difference in the aviation sector. We would like to be back next year.”

    Özge Bayraktar, European Airport Properties & Relations Specialist, Enterprise Holdings

    “FTE Dublin 2023 has been great. We have been able to speak with a lot of existing customers plus prospective ones. I think most importantly, what is very good about FTE is it creates a forum where we can discuss with airlines and other technology vendors the future of real customer experiences. It is very nice to meet people in an unconstrained social environment, connect and forge relationships that will hopefully lead to partnerships in the near future.”

    Alex Mans, Founder & CEO, FLYR Labs

    “The experience here at FTE Dublin has been great. We arrived on the first night and had the FTE Ice Breaker – there was great music and lots of people talking to each other, which was very friendly. The conference sessions were very good as well. We have had a lot of people visiting the exhibition booth – everyone is very interested in new technology and I think we will get a lot out of it.”

    Brad Stein, VP Global Solutions Consulting, PolyAI

    “This is our first FTE event, so it has been such an exciting experience for us. The decision-makers are here at the event – it is nice to have meetings with people who can actually do things. It was very easy to arrange meetings beforehand – the app was super great. People are actually really active in the app, which I found refreshing. There has been a great energy here. It has been very much worth it.”

    Lauren Koenig, Chief Marketing Officer, CELITECH

    “It has been a great experience for us. It is our first time attending and exhibiting as CAVU here at FTE Dublin. We have had a great time and the networking has been great with some very valuable meetings and hopefully some good conversations to continue from them. We are really pleased with our stand location. We have had some great walk-ups and scheduled meetings – the team have had a very busy few days, so we are very happy.”

    Paige Smith, Business Development Manager, CAVU

    “It is the first time BagsID has had an exhibition stand at FTE Dublin. We have attended previously as visitors. We have had a technology demonstrator here in the exhibition, so for the first time in our history we could really show people what we have been talking about for the last two or three years. Showing the solution says more than a thousand words. We will come back next year – it is a good place to meet people and share ideas.”

    Erwin Meier, VP Customer Relations, BagsID

    “This is my first time attending a Future Travel Experience event. The difference between this event and other events is the quality of people. The meetings we have had over the last few days have all been with decision-makers with buying power – for us, that is what makes the difference. I had a chance to attend some of the conference sessions and have found all of the topics to be very relevant, particularly focusing on ancillary revenue. With the demand for travel coming back so rapidly, this is a big topic for all travel stakeholders, not just airlines, to find new and innovative ways to monetise their customers and provide a good service. It has been one of the better events we have attended from a networking perspective, and we attend quite a lot of conferences. The quality of attendee here is fantastic – they are all decision-makers, they all showed interest in our product, and I definitely foresee a good return on investment. I will definitely be attending future FTE shows, whether here in Dublin or even on the moon – I’d probably go there too.”

    Robert Ardino, Vice President, Blue Ribbon Bags

    “The overall experience at FTE Dublin has been very positive. We have only just started looking at the travel industry and this is a really great gateway for us to meet some of the major players and hear from some key individuals right across the space. In terms of the attendees we’ve met, the quality has been incredibly high. We came here with a set audience we wanted to really meet, and we have exceeded our expectations. The networking is great – there is some good time set aside between conference sessions to facilitate that networking, as well as the social events. We would absolutely come back to FTE events again – we’re already in conversations to do FTE Global and we’re looking at FTE APEX Asia Expo too, so we’ll definitely be back again.”

    Tim Headley, Demand Generation Manager, iProov

    “The overall experience here at FTE Dublin has been really great. We have actually met a lot of new contacts that we weren’t expecting. We met a really good variety of potential customers, so it’s been really good for us. Our expectations have been exceeded. We’ve made really good contacts with some big airlines and have arranged future meetings with them, so the prospects are looking good. We’ve learned a lot as well in the conference sessions. The Baggage Innovation Working Group meeting was also really good – Dublin Airport gave us good information about how they procured and installed the baggage system, and how successful they’ve been with Hold Baggage Screening. So, that was a really good insight into how Dublin Airport tackled all of the issues and a very useful experience for us. From a networking perspective, we’ve made a lot of new friends here. The good thing is it’s not just been people we’ve known before – we’ve made new connections and I believe those connections are going to turn into prospects for us in the future. I will definitely be returning to FTE Dublin and probably attending FTE Global too.”

    Shabbir Girach, Managing Director, Shabstec Limited

    “We are very humbled and proud to have won the FTE EMEA Startup Innovation Award here, which is a great milestone for us. We have met a number of interesting people here and had many good conversations. Our priority has been to meet the many airlines here, which is our channel to market. We have had some good conversations and now our job is to transform those conversations into real business. We’re very pleased to have been here at the event and pleased with the quality of visitors we saw. Another nice element has been to network with our start-up peers. It’s also very good from the perspective of airline and airport contacts – it’s nice to have a broad ecosystem here. We as SimpleVisa would be most pleased to come back to the Future Travel Experience events.”

    Christian Baillet, CEO SimpleVisa

    “My experience here at FTE Dublin has been really great. We’ve found the event very beneficial, engaging with airports and airlines, especially as a start-up. We’re really very proud to be here and this is my sixth time attending the conference. There’s been a good amount and quality of visitors to our booth. We’ve had a lot of airports and airlines coming to our booth asking about the technology so, overall, we’ve had great responses. My favourite conference session was the start-up pitch competition – getting on stage as a start-up and talking about what we do, as well as listening to a lot of other start-ups and what they do, has been very interesting. The networking has been huge. Every time I come here there’s a new company showcasing, so just understanding a lot more about the travel industry is very beneficial to me and my team. Based on my experience this year, this is definitely an event I’ll come back to next year and hopefully in the years to come.”

    Safir Monroe, CEO & Founder, UnDelay

    “Our experience at FTE Dublin has been really good. There have been a lot of interesting conversations and a lot of interesting companies that we haven’t had interactions with before. I would say that the quality of conversations that we’ve had has been really high. The conference sessions that we have attended have also addressed very interesting topics. From a networking perspective, you can really feel that people have missed meeting face-to-face. It’s been a friendly environment and added a lot of value to our business. I like the start-up section – it’s a nice way to get in touch with companies that you rarely bump into in other forums, so for us it was a good and positive event and we will attend again.”

    Simon Arvidsson-Öhrling, Head of Growth, Snowfall

    “It has been a great experience here at FTE Dublin. It’s great to be back with so many people in-person. It’s a really nice, laid-back vibe. I always find the FTE events really accessible – it’s just the right kind of busy. It’s easy to say hello and grab a coffee with somebody, so it’s been a very enjoyable couple of days. We’ve had a really good flow of people coming to visit our booth, with several meetings booked in advance and quite a lot of good footfall. So, we’ve had probably an equal measure of impromptu meetings and pre-planned ones, and some really good conversations. I was able to jump in and out of some of the conference sessions over the last couple of days in between our own meetings – it has been a really nice blend of customer experience content and the technology side as well, providing a good sense of where airlines find themselves now post-COVID and where they’re focusing their energies. So, it’s been really nice to get a bang up-to-speed health-check on what that looks like from a really good variety of speakers. It’s a really good event from a networking perspective. I think the blend of accessibility around the exhibition hall is good and the social and evening events are really strong as well. You can’t beat just grabbing a drink with someone in the evening who you met briefly during the day. So, the networking side of things at the event is really strong. I would definitely consider coming back to FTE Dublin. I’m a long-term fan of the FTE events – I find them very consistent and the content really well-considered and curated. Whether it’s FTE EMEA or FTE Global, it will always be on our radar as an event to meet the people we’re trying to build relationships with, so yes 100%.”

    Simon Dempsey, Chief Commercial Officer, Plan3

    “The experience we’ve had here at FTE Dublin over the last couple of days has been phenomenal. It’s been very busy with a lot of meetings and a lot of catching up – it’s nice to see people we haven’t seen in the industry for a long time. There’s a great quality of people here attending, with new conversations for us, so it’s nice to catch up again. I’ve had the opportunity to attend a few of the panel sessions and a few of the keynotes – I think they’ve been incredible in their content and very detailed. There’s been a lot of great sharing going on. I think the conferences have been addressing the right issues – they’re very forward-thinking, with a lot of visionary content. Let’s hope a lot of this comes to fruition and we can put together great customer experiences for passengers all over the world. The opportunities to connect and network with people here at FTE Dublin have been incredible – there are so many opportunities, not just walking around the exhibition hall, but also in the evenings at the social events. Those opportunities to forge new relationships and reacquaint with old contacts have been incredible. This is certainly an event that we will come back to and we’ll also look at the other FTE events around the world.”

    Ed Thorne, Global Marketing Director, Airport Dimensions

    “We’ve had a really good event here at FTE Dublin. It’s great to be back in-person – we’ve really enjoyed the show. We have had a very decent number of visitors to our booth and the quality has been even better than before. The event has been great from a networking perspective. I really love the new app that has been introduced – that is a big plus. The meeting area for networking is also working its charm. It’s our seventh time in a row attending FTE EMEA and we’ll definitely be here again next year.”

    Jasper Quak, Managing Director, BAGTAG

    So, for us the exhibition was really great. It has been basically a day and a half of non-stop client interaction with people at the right level about our solutions. We had a lot of good leads from it and it’s been a very positive experience for us.

    Ilya Gutlin, Member of the Board, Elenium

    “Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

    Al Tredinnick, Business Development Manager, 15Below

    We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.

    Diego Cachero Rodriguez, CEO, 3D SeatMapVR

    “It’s been a great show for us with lots of good meetings; the number of airlines here has been good for us. The app has been very efficient.”

    Fitzhugh Patrick, Director, Business Development, Fusion & Mark Brown, VP Sales & Client Accounts, EMEA, Fusion

    “We have a booth here and it has been a very good event for us the past two days. We have met a lot of airlines which we are targeting because of our product. Through FTE shows, we managed to secure partnerships with Qatar Airways and Singapore Airlines and we really launched the business in that sense. The conferences here were really good.”

    Janne Kyllönen, Founder, QuietOn

    “It’s very good to have everybody together, to see the corporates and startups together. It's been valuable to attend.”

    Tarvo Topolev, CSO & Co-founder, RebelRoam

    “The show has been very good for us. It is a very personal event – the networking is fantastic, and people are very open to talk. It has been very busy for us, and we have had good time during the breaks to speak to visitors.”

    Saba Rakhshandehroo, Design Research Lead, Samsonite

    Co-located with FTE Ancillary & Retailing

    This show is where the world’s of digital, commercial & CX collide and when you join us in Dublin you will also get access to these other co-located events taking place simultaneously at the RDS

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