FTE EMEA 2020 THE RDS, DUBLIN - 3-4 JUNE 2020

The New Airport Show Istanbul & Future Airport Conferences

The New Airport Show Istanbul Conference agenda

View the agenda

Future Airports Conference Agenda

View the agenda

The New Airport Show Istanbul Conference Agenda

2019 conference / 2020 conference information will be available soon.


Tuesday 18th June 2019 - Day 1

Tuesday 18th June 12:30 - 17:30

Istanbul Airport tours (led by İGA)

Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million. 

Wednesday 19th June - Day 2


08:45 - 08:45
Official EXPO opening

Wednesday 19th June 09:15 - 10:30

Joint Keynote Session

Welcome Address


Daniel Coleman

Founder
Future Travel Experience

Paul Hogan

Event Director
The New Airport Show Istanbul

Joe Leader

CEO
APEX & IFSA

KEYNOTE ADDRESS


How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant

Paul Armstrong

Enterprise Solutions Architect
Amazon Web Services

Keynote Address


Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.

Wednesday 19th June 11:00 - 12:00

The Design, Construction & Delivery approach for the new Istanbul Airport

First Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.

Moderator


İsmail Polat

Chief Technical Officer (CTO)
İGA İstanbul New Airport

Supporting panellists


Graham Bolton

Global Practice Leader – Aviation
Mott Macdonald

Tomas Stokke

Director
Haptic Architects

Andrew Thomas

Partner
Grimshaw

Wednesday 19th June 12:00 - 13:00

The environmental approach for the new Istanbul Airport

Second Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.

Moderator


Ülkü Özeren

Director - Environment & Sustainability
İGA İstanbul New Airport

Panellists


Nihan Derinöz

Regional Office Director
DOLSAR

Haluk Çeribaşı

Company Director
ENCON

Hatice Cinar

HSE Director
Limak

Nisa Talay

Project Manager-Hydrogeologist
Arcadis

Deniz Kargacı

Quality Assurance and Business Development Manager
THY

Wednesday 19th June 14:15 - 15:30

Case Studies on the approaches taken to commercial, passenger experience, operations, sustainability and technology utilisation at the new airport.

Third Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.

Moderator


Paul Hogan

Event Director
The New Airport Show Istanbul

Presenters


Building the commercial and passenger experience vision for the world’s largest airport project under a single terminal from scratch.

Mert Basar

Chief Commercial Officer
İGA İstanbul New Airport


Developing, and implementing, a strategy to be one of the most technologically advanced airports in the world.

Ersin Inankul

CIO of Istanbul Airport, General Manager iGA Systems
İGA İstanbul New Airport


The opening of the new airport has been a remarkably smooth process overall – how was the ORAT approached to achieve this outcome?

Stephan M. Schwolgin

ORAT Consultant (CPH Airports International)
İGA İstanbul New Airport


17:30 - 17:30
Conference Close

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Future Airports Conference Agenda

2019 conference / 2020 conference information will be available soon.


Thursday 20th June 2019 - Day 1

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session

KEYNOTE ADDRESS


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska

Head of Passenger Experience Design (Lufthansa, SWISS, Austrian)
Lufthansa Group

Thursday 20th June 09:30 - 10:30

Tomorrow’s customer journey

Fifth Working Session

Moderator


Ryan Ghee

Head of Strategy, Engagement and Content
Future Travel Experience

Scene Setting presentation


Understanding the 2020 passenger

Jan Richards

Head of Insights & Planning
Dublin Airport

Additional Panellists


Guido Woska

Head of Passenger Experience Design (Lufthansa, SWISS, Austrian)
Lufthansa Group

Akira Mitsumasu

Vice President - Global Marketing
Japan Airlines

Rohit Talwar

CEO
Fast Future

Thursday 20th June 11:30 - 12:30

Inspiration from around the world on how airports and airlines can leverage design and utilise digital tools to better serve the needs of tomorrow’s passengers and stakeholders

Sixth Working Session

Presenters


The Changi Experience: Creating a positive experience for our passengers

Tan Lye Teck

Executive Vice President - Airport Management
Changi Airport Group


How is Heathrow using innovation, inspiration and collaboration to plan and deliver Heathrow’s future airport?

Fiona Carleton

Director of Expansion Strategy & Future Operations
Heathrow


Leveraging the potential of technologies such as AI, robotics, AR/VR at Munich Airport.

Elisabeth Huber

Innovation and Digitization Manager
Terminal 2 Company Munich Airport

Thursday 20th June 14:00 - 15:00

The future of commercial activities on the airport (Joint with Ancillary conference)(Joint with Future Airports Conference)

Seventh Working Session

Moderator


Paul Hogan

Event Director
The New Airport Show Istanbul

Presenters


Update on the BARTA (Brand, Airline, Retailer, Technology, Airport) initiative, which was launched at FTE Ancillary 2017

This ground-breaking cooperation harnesses digital technology and forms new commercial relationships between all stakeholders to drive passenger spending both at the airport and onboard aircraft.

Mirko Fechner

Head Of Business Development
Budapest Airport


How future retail can be the game-changer for airports, airlines and independent lounge operators, and take customer experience and revenues to new heights

Andrea Boni

Founder, LoungeXperiences and former Vice President Marketing, Innovation and Business Development at Brussels Airlines
 

Michele Fuhs

Founder of Circle4x and former Head of Future Retail of BMW
 


15:00 - 15:00
Conference Close

Thursday 20th June 16:30 - 17:30

Istanbul Airport tours (led by Turkish Airlines)

Open to Premium Pass Holders Only

Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

Photos
2018 video highlights
2017 video highlights

Testimonials

Exhibitor & Delegate Testimonials

It’s always a great experience at the Future Travel Experience conferences. It is a very nice opportunity to meet my colleagues and continue the networking. There are always very impressive presentations from the speakers and always very well moderated. So, it’s been very helpful to better understand current issues.

Maria Cardenal, Product & Digital Services Director, Immfly"

“The first thing I like is that it’s forward leaning. I’m a digital innovation manager so for me it’s not always about today; it’s also about tomorrow and what will happen next so this event has been impressive for me. FTE is the only one that does this in a good way.”

Mats Berglind, Digital Innovation Manager, Swedavia

One of the areas that we are focusing on is the travel experience, so we are working with airports and airlines. One thing that is really good is that you have a lot of the aviation companies like airlines and airports. I also really like the 1-2-1 networking app.

Mikko Sjoblom, Business Development Executive, Digitalist

“I was particularly interested in the Digital & Innovation conference and it was very interesting to see what other companies do in terms of innovation.”

David Kasipovic, Innovation Department, Lufthansa

“It is my first time at FTE and I have had a very good experience. It is definitely different than other conferences. The Co-creation session was a great way to bring together people that didn’t know each other and we saw that after an hour and a half of brainstorming we could come up with an idea of a product that people like.”

Gilles Brentini, IT – Airport Innovation Manager, Geneva Airport

“What I really like about this event is that it is about reinventing the future together and you can really feel that everybody that has a role in creating this ecosystem is here, such as airlines, airports, and other companies. So, this really inspires me.”

Maïte Oonk, Research Coordinator, KLM Royal Dutch Airlines

“The conference sessions have contained a lot of good information. The topics covered have been very interesting. I particularly enjoyed the keynote presentation. We have used the One-to-One Meeting System, which has been very useful. The networking opportunities have been excellent.”

William Racinne, Area Sales Manager, IER

“It has been a very interesting event. The subjects discussed in the conference sessions have been very well targeted. From a networking perspective, we have met some good new contacts. The exhibition features some interesting companies.”

Marianne Thomson, Customer Experience Manager, easyJet

“The event has been very good in terms of meeting the right airline and airport executives. I am working on the PASSME project, and there have been lots of relevant people to meet here at FTE Europe. The networking opportunities have been excellent.”

Peter Biesslich, Air Transport Operations and Infrastructures, German Aerospace Center

“The conference sessions have been really interesting. It is a good size show for networking and exchanging ideas with people. We have certainly been meeting the right people here. We have been using the One-to-One Meeting System, which has been a very useful initiative. The party at the Guinness Storehouse was, of course, good for networking. The exhibition has also been very interesting.”

Lara Münch, Manager Traffic Development & Sales, Aviation Marketing, Hamburg Airport

“For me, the event has been excellent. It is a very personal event and easy to connect with the right people. The conference topics have been very interesting, and there has been a very good level of interaction between the speakers and the audience.”

Ingvi Gudmundsson, Product Designer, Icelandair Digital Labs

“I am very satisfied. I came last year as well, and this time it was even better. It has been interesting to have the innovation sessions. The networking has been excellent, and I have spoken with several vendors in the exhibition.”

Naoya Shiratori, CS & Products Services, Products & Services Strategy, Assistant Manager, ANA All Nippon Airways

So, for us the exhibition was really great. It has been basically a day and a half of non-stop client interaction with people at the right level about our solutions. We had a lot of good leads from it and it’s been a very positive experience for us.

Ilya Gutlin, Member of the Board, Elenium

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15Below

We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been a great show for us with lots of good meetings; the number of airlines here has been good for us. The app has been very efficient.”

Fitzhugh Patrick, Director, Business Development, Fusion & Mark Brown, VP Sales & Client Accounts, EMEA, Fusion

“We have a booth here and it has been a very good event for us the past two days. We have met a lot of airlines which we are targeting because of our product. Through FTE shows, we managed to secure partnerships with Qatar Airways and Singapore Airlines and we really launched the business in that sense. The conferences here were really good.”

Janne Kyllönen, Founder, QuietOn

“It’s very good to have everybody together, to see the corporates and startups together. It's been valuable to attend.”

Tarvo Topolev, CSO & Co-founder, RebelRoam

“The show has been very good for us. It is a very personal event – the networking is fantastic, and people are very open to talk. It has been very busy for us, and we have had good time during the breaks to speak to visitors.”

Saba Rakhshandehroo, Design Research Lead, Samsonite

Co-located with FTE Ancillary

FTE ancillary logo

Over the last three years, we have established Future Travel Experience Ancillary as the event where the industry gathers to discuss the best ways to generate new digital revenue opportunities at every step of the journey. In 2020 the event returns to Dublin where we first established the show so successfully. Inspired by the latest digital developments, airlines are now thinking way beyond just selling flights and they are exploring a variety of inventive ways in which they can become fully-fledged retailers. This event provides an unrivalled platform for the industry to come together to forge all-important new alliances. Visit FTE Ancillary Website

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