Redefining the end-to-end passenger experience | Independent news and events

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Digital & Innovation Conference

Europe’s leading airline/airport technology show

6-8 June 2018

RDS, Dublin, Ireland



Collins Aerospace


Avery Dennison



New for 2018

FTE Digital & Innovation Conference

Tuesday 5th June

Tuesday 5th June 09:00 - 19:00

FTE Startup Hub Live (members only)

The FTE Startup Hub has been developed to make it as easy as possible for corporate innovators and startups in the air transport and travel sector to connect both digitally and physically, engage in meaningful discussions and lay the foundations for future collaboration. Our FTE Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Learn more here.

Wednesday 6th June - Day 1

09:00 - 09:30
Registration Opens

09:30 - 10:30
Exhibition Opens

Speaker Invited

Wednesday 6th June 10:30 - 12:00

Opening Keynote Session

Welcome Address

Daniel Coleman
Future Travel Experience

The importance of Future Travel Experience

Joe Leader

The future of travel and what consumers really want

Dalton Philips

Dalton Philips, who was born in Dublin, has held a number of senior leadership roles in retail and related industries, working in 14 countries for companies including Walmart, Loblaw (Canada’s leading retailer) and Morrisons. His roles included Chief Executive of Brown Thomas Group, Chief Operating Officer of Canadian retailer Loblaw Companies and Chief Executive of Wm Morrison plc.

How will Hyperloop change travel forever, and will it replace or complement existing modes of travel?

Ryan Kelly
Head of Marketing and Communications
Virgin Hyperloop One

12:00 - 13:30
Lunch in the exhibition hall

Speaker Invited

Wednesday 6th June 13:30 - 15:00

New Technologies & Disruptive Innovation


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

The launch of the FTE Tech Download Think Tank – a live experience with audience participation that will help to shape the final Think Tank output

A working team of industry experts will collaborate to assess a range of new and emerging technologies and report on the viability of what each technology can do for airlines, airports and other industry stakeholders. Where possible, the team will provide real feedback and lessons learned from early-stage projects involving each of the technologies.


  • Understand the potential of each of the technologies
  • Identify use cases for airlines, airports and their partners
  • Share best practice and lessons learned from first-movers
  • Create a final ranking of which technologies to prioritise
  • Leave the audience with a clear idea on which technologies to invest in

Technologies to be assessed include:

  • AI & Machine Learning
  • Big Data & Analytics
  • Internet of Things
  • Robotics, Autonomous Vehicles & Drones
  • Biometrics
  • Wearables, VR & AR
  • Blockchain
  • 5G
  • Other new tech to watch 

Co-created by senior figures from:

FTE ancillary Strategic Partner JetBlue Technology Ventures
FTE ancillary Strategic Partner JetBlue Technology Ventures
Strategic Partner Dublin Airport
Strategic Partner APEX
FTE ancillary silver sponsor FLIO-LOGO
FTE ancillary silver sponsor FLIO-LOGO

Onsite presenters:

Cathal Corcoran
Chief Information Officer (CIO)
Gatwick Airport
Sveinn Akerlie
CIO, Head of WOW labs
Joe Leader


Disruptive innovation via start ups: the Volantio/IAG story

Dupsy Abiola
Head of Global Innovation
International Airlines Group (IAG)
Azim Barodawala

15:00 - 16:00
Coffee Break

Speaker Invited

Wednesday 6th June 16:00 - 17:30

FTE Personalisation Symposium

Personalising the passenger experience and tailoring your offer to different passenger groups and demographics

“Personalisation” has become a buzzword for airlines, airports and their partners, but how can they achieve real personalisation? This session will bring together the most forward-thinking organisations in this space to share insight into how ever-changing consumer habits and vast pools of data can be leveraged to deliver truly personalised customer experiences throughout the journey.

Format: Following a series of presentations from personalisation pioneers, the session will open up to a panel discussion with industry figures to establish how travel protagonists can achieve more success with their personalisation efforts.

Topics to be covered: Digital personal assistants, chatbots, apps, big data, privacy, etc.

Moderator’s Presentation

Brussels Airlines’ mission is “to be the most personal airline”. How is it going about achieving this in the digital age, when always-connected passengers often know more about what is happening with their flight and luggage than an airline does?

Simon Lamkin
Chief Information Officer
Brussels Airlines


The Future of Content is Real-Time: Advanced AI driven Personalization for Airlines featuring Turkish Airlines

Karl Johnson
Managing Director - Digital, Customer Experience, Content & Language Marketing Technology

How to train your chatbot – a step-by-step guide by an expert who has created over 40 chatbots with some of the world’s biggest brands

David Curran, Cognitive Engineer, OpenJaw
David Curran
Cognitive Engineer

Day 1 Closing Presentation

The Amazon perspective on how technology will change travel and the secrets behind effective personalisation

Paul Armstrong
Enterprise Solutions Architect
Amazon Web Services

Speaker Invited

Wednesday 6th June 17:30 - 19:00

Networking Drinks & FTE Europe Innovation & Ancillary Awards Ceremony in the exhibition hall

The FTE Europe Innovation & Ancillary Awards return for 2018 and will recognise one European airline and one European airport for their innovation and customer experience leadership. Three FTE Ancillary Awards will also be presented, recognising the three most pioneering airlines across the world that have tapped into digital advancements to create new ancillary revenue streams throughout the passenger journey.

Thursday 7th June - Day 2

Speaker Invited

Thursday 7th June 09:00 - 09:30

Special Keynote for all participants

Applying F1™ Thinking to Aviation. Lessons learned from racing.

Jim Newton
McLaren Applied Technologies
Martin Bowman
Aviation Technology Director

Formula 1™ racing is one of the most dynamic and high-performance sports in the world. Historically, it relied on the skills of its drivers and the engineering of its cars to bring about success. However, over the last 20 years McLaren Applied Technologies has developed world-leading real-time analytics, personalised design and performance management systems, to deliver competitive advantage.

McLaren and Deloitte have joined forces to bring together the deep industry understanding and delivery capabilities of a market-leading global consultancy with the experience of applying new technologies from a world class engineering and advanced technology business. In this session, McLaren and Deloitte will explore how predictive analytics, sensor technologies and IOT, blended with Formula 1™ thinking, are being applied by leading airlines, airports and other industry stakeholders, to improve aircraft turnaround, OTP and on-the-day operations.

Speaker Invited

Thursday 7th June 09:30 - 10:30

Second Working Session: Progressive New Approaches to Driving Innovation efforts


Daniel Coleman
Future Travel Experience

Joint Presentations

KLM’S mission is to become the most innovative customer-centric and efficient European airline. So, how is it now using co-creation, in-house developed tools and new technologies such as machine learning to reimagine customer and employee experiences?

Maite Oonk
Research Coordinator/Researcher
KLM Royal Dutch Airlines
Barend Klitsie
Design Innovation Catalyst
KLM Royal Dutch Airlines

Design Thinking/Lean Startup approaches applied at Geneva Airport

Gilles Brentini
IT – Airport Innovation Manager
Geneva Airport
Hamidul Huq
Innovation Project Manager
Geneva Airport

10:30 - 11:15
Coffee Break

Speaker Invited

Thursday 7th June 11:15 - 12:45

Innovation Labs – what has worked and what hasn’t?

In recent years, many of the world’s leading airlines and airports have launched their own Innovation Labs and Accelerators with the aim of engaging with startups and educational institutions while equipping themselves with digital capabilities and new business ideas that will help them reimagine the future of the air-transport business. This session will bring together a number of the leaders of these divisions to find out their areas of focus, and the lessons learned so far.

Format: Following the moderator’s slides, the panellists will each deliver five-minute presentations on their activities before a panel discussion begins.


Scott Allard


Raj Singh
Managing Director
JetBlue Technology Ventures
Florian Eggenschwiler
Head of Innovation
Serdar Gürbüz
Digital Innovation Manager
Turkish Airlines
Sveinn Akerlie
CIO, Head of WOW labs
Mats Berglind
Interim Head of Innovation and Digital Innovation Manager

12:45 - 14:00
Lunch in the exhibition hall

Speaker Invited

Thursday 7th June 14:00 - 15:30

Third Working Session – Innovation Workshops

Following their earlier presentations, our speakers from KLM, The Hague University of Applied Sciences will lead highly interactive workshops.


Co-creation the KLM way

Maite Oonk
Research Coordinator/Researcher
KLM Royal Dutch Airlines
Barend Klitsie
Design Innovation Catalyst
KLM Royal Dutch Airlines

Bodystorming with Swedavia

Bodystorming is a process innovation technique sometimes used in service design or as a creativity technique. The idea is to, beginning from an existing process, enhance the process by quick iterations and role-playing.

Led by

Mats Berglind
Interim Head of Innovation and Digital Innovation Manager

15:30 - 16:30
Coffee Break

Speaker Invited

Thursday 7th June 16:30 - 17:30

Closing Keynote Session


Paul Hogan
Director, Future Travel Experience & Publisher,

FIRESIDE CHAT with Conor McCarthy who co-founded AirAsia and is now MD of PlaneConsult, Exec Chairman of Dublin Aerospace and Chairman of Stobart Air

Conor McCarthy
MD of PlaneConsult, Exec Chairman of Dublin Aerospace and Chairman of Stobart Air

Ireland has a long tradition of producing great aviation leaders and entrepreneurs, but Conor McCarthy is somebody who has been central to the success of many of the most successful low-cost carriers in the world. He started his aviation career 39 years ago with Aer Lingus, before joining Ryanair in 1996. In 2000, he co-founded AirAsia with Tony Fernandes, and has been an advisor to the airline to this day. He was a Non Executive Director of Pegasus Airlines during 2012-2016 as it enjoyed explosive growth, and founded the maintenance business Dublin Aerospace in 2009. He was recently announced as the Chairman of Stobart Air too. His Aviation Consultancy business – PlaneConsult – has advised the likes of AirAsia, Thai AirAsia, AirAsiaX, Aer Lingus, AirOne, Air Deccan, Alitalia, Copa, easyJet, flyNas, Jetstar, MAS, Pegasus, Saudia, Safair, Spanair, Qantas, vivaAerobus, vivaColombia since it launched in 2000. Quite simply, if anyone knows the secrets to success in aviation it is Conor, and we are delighted to get a chance to interview him on stage in our closing keynote session.

How are Ryanair’s plans to become the “Amazon of Travel” progressing?

Kenny Jacobs
Chief Marketing Officer

Kenny Jacobs was appointed Chief Marketing Officer in February 2014. He joined from Moneysupermarket PLC where he held the same title. He has predominantly worked in retail, having been Marketing Director for Tesco Ireland and Brand Director for Tesco UK. Prior to this he worked for German-based retailer, Metro Group in several marketing roles across Europe & Asia.

Speaker Invited

Thursday 7th June 20:00 - 22:30

The FTE Networking Party & After-party Pub Crawl

From 8pm. Live Traditional Irish Music. Drink, Food & Craic.

Following an incredible two days of learning, networking and inspiration, FTE Dublin builds towards an exciting, fun-filled crescendo through our unique closing social event where we will take over a famous pub on Dublin’s historic Dame Lane for drinks, snacks and entertainment. Then at the close of official proceedings delegates are free to take on an FTE recommended pub crawl route of nearby pubs. Each location has a different flavour and ambience to showcase Ireland’s famous hospitality. The night will undoubtedly live long in the memory, and help forge new relationships, and business prospects, for all.

Friday 8th June - Day 3

Speaker Invited

Friday 8th June 10:00 - 14:00

Tours & Activities



Dublin City Culture Walking Tour

Our Dublin-based “Destination Inspiration Partner” LikeWhere has kindly offered delegates of FTE Europe/Ancillary the opportunity to join them for a Culture Walking Tour of Dublin City, offering a local taste of Dublin in a two-hour guided tour of the historical and cultural sights of this beautiful city.



Dublin Airport Tours

The tours will cover a range of the airport’s most innovative facilities and services, including the all-day US Preclearance facility and the 51st & Green lounge, which is Europe’s only dedicated US Preclearance lounge. Delegates will also be able to take in the Fast Track services and the airport’s executive lounges in this unique opportunity to go behind the scenes, and gain executive insight on these efforts, at Dublin Airport.

Why Dublin?

As well as being home to forward-thinking air transport industry organisations like Ryanair, Aer Lingus and daa, Dublin is an incubator for startups and Europe’s hotbed of innovation. In addition, the RDS is Ireland’s leading event venue and is located right in the heart of Dublin city.

Vital Event Information

Future Travel Experience Europe 2018 is Europe’s only end-to-end airline/airport technology event, bringing together airlines, airports, OEMs, suppliers and various other air transport and travel industry leaders.

Future Travel Experience Europe 2018
- June 2018
RDS, Dublin, Ireland

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