Redefining the end-to-end passenger experience | Independent news and events


Strategic Partners:


Panasonic Avionics

For over 35 years, Panasonic Avionics has focused on two objectives – strengthening the connection between airlines and their passengers and enabling them to operate more efficiently.

In order to do that, Panasonic designs, builds, implements and maintains inflight entertainment and connectivity solutions tailored to each airline’s specific business needs.

The key enabler is the industry’s most capable and award winning IFEC platform, empowered by an unparalleled ecosystem of partnerships, applications, tools, and service infrastructure.

Panasonic’s solutions allow airlines to increase the value of their brand, foster passenger loyalty, generate ancillary revenue, and reduce their operating cost.


JetBlue Technology Ventures

JetBlue Technology Ventures invests in, incubates and partners with early-stage start-ups at the intersection of technology and travel to improve the entire travel experience. The company prioritises investments that advance the customer-centric journey; technology-empowered customer service; the future of operations and maintenance; revenue management, sales & distribution; and new regional transport ecosystems. Founded in 2016, JetBlue Technology Ventures is a wholly-owned subsidiary of JetBlue Airways Corporation and is located in Silicon Valley, California.


Dublin Airports


Airline passenger experience association - APEX

Platinum Sponsor:



Gold Sponsors:



EXLRT is a global content and language marketing technology agency specializing in travel, retail, and hospitality.

We partner with multi-national enterprises to enhance their digital marketing and customer experience capabilities through a combination of strategy, technology, and operations services. We help our clients unlock the value in their content and transform it into personalized local experiences their customers love.

For over 20 years, we’ve delivered custom digital experiences and the CMS, DAM, and translation management systems that enable them for Fortune 2000 enterprises, including major airlines KLM, Turkish Airlines, and Emirates.

Visit EXLRT Site


Rockwell Collins



GENEVA – 19 June 2018 – Global air transport IT provider SITA has announced that its technology, BagJourney, is managing baggage for an increasing number of the world’s airlines. In the first six months of this year alone, more than 20 airlines have chosen the solution. SITA BagJourney is one of the key technologies helping the industry meet the IATA Resolution 753 requirement to track every stage of every bag’s journey. Read more



Travelaer builds products for the travel industry designed to improve the customer experience, implementing a ‘Customer First’ approach to designing and building B2B2C software. Founded in 2013, Travelaer’s Customers include Air France, Air Iceland, Europcar, Icelandair, Sata, Azores Airlines, Finnair, El Al Israeli Airlines and Aeroport Nice Cote D’Azur. Current Travelaer products include Travel Paas, an airline online booking and trip management platform, and Comversational, an enterprise-level automated messaging platform (chat bots) that enables travel companies to automate commerce and customer service via Facebook Messenger and other conversational channels.

Visit Travelaer Site



Volantio is a global leader in post-booking revenue and capacity optimization software for airlines. Based in Atlanta, GA, Volantio partners with major airlines globally such as Qantas, Iberia, Alaska Airlines, Volaris, and others.

Yana, Volantio’s flagship web-based platform, leverages machine learning algorithms to drive higher unit revenues and improved capacity utilization after customers have booked their flights, while also improving overall customer experience.

Airlines use the technology to proactively identify flexible passengers on target flights, make them offers to move to lower demand flights, and automatically re-book them once they accept. Passengers are notified, via mobile, days in advance of departure, minimizing last-minute hassle and providing enough time to change plans accordingly.

The Yana platform also provides a significantly improved customer experience for passengers on the day of departure, when weather disruptions, aircraft swaps, oversell situations, or irregular operations may impact customers. Airlines as well can save significant resources, and decrease front-line stress, by automating these processes.

Volantio has been backed by leading strategic and industry investors globally, including JetBlue Technology Ventures, International Airlines Group, and Qantas Ventures.

Visit Volantio Site

Silver Sponsors:





Bronze Sponsors:



Lixar is a company focused on innovation and excellent client relationships. We build custom solutions and integration systems for airlines, building on our deep domain experience to deliver solid results. We have advanced knowledge of employee mobility, passenger mobility, reservation systems, ancillary revenue solutions, PNR, Dynamic Packaging, PBS and crew scheduling, and much more.

We work independently or as part of an integrated team to gather the requirements, plan out the process, and develop the solution. We're creative in how we build and deliver, up to and including providing production support, with which we have experience in the aviation space.

In short, we're airline people. We've likely done the work before, we're big enough to give a quick turnaround, but small enough to be agile and adapt to customer needs.

Lixar also specializes in enterprise-scale mobile, IoT, data science, and cloud solutions. To learn more about what we do, visit

Why Dublin?

As well as being home to forward-thinking air transport industry organisations like Ryanair, Aer Lingus and daa, Dublin is an incubator for startups and Europe’s hotbed of innovation. In addition, the RDS is Ireland’s leading event venue and is located right in the heart of Dublin city.

Vital Event Information

Generating new digital revenue opportunities at every step of the journey

Future Travel Experience Ancillary 2018
- June 2018
RDS, Dublin, Ireland

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