“Innovation at the Airport” Stage
FTE-APEX Asia Premium Conferences
The following agenda took place in 2019. To find out about the latest agendas please click here.
14:00 - 18:30
FTE Innovation & Startup Hub Live (members only)
The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. During the FTE Innovation Hub Live Day in Singapore, our Corporate Partners will be able to participate in a guided tour of Singapore Airlines’ innovation lab, KrisLab, as well as an extended tour of Jewel Changi Airport, including a number of the facility’s unique attractions. Interested in joining? Find out more here.
18:00 - 20:00
Briefing & Tours of Jewel Changi Airport
The stunning new Jewel Changi Airport, which was developed jointly by CAG and CapitaLand. The unique mixed-use development includes gardens, attractions, retail, dining, a hotel and facilities to support airport operations, including early check-in counters and baggage storage facilities. Featuring a raft of attractions such as a rain vortex, forest valley and canopy park, Jewel has already become a memorable destination in its own right.
Tuesday 12th November
Speaker Invited
09:05 - 10:15
Opening Keynote Session for all premium participants
Welcome Addresses:
Daniel Coleman
FTE Founder & Board Member
Future Travel Experience
Dr. Joe Leader
Group CEO
APEX/FTE/IFSA
Inspirational Keynote:
From futuristic hotels to voice assistants for cars Alibaba are disrupting many sectors – what can we learn from them, and what can we expect from them in the travel space in the years to come?
Derek Wang
General Manager
Alibaba Cloud Singapore
CEO Perspectives on collaboration, competition, innovation, costs, safety and passenger experiences.
Format: Each speaker will engage in a dedicated interview with the moderator to discuss their latest efforts before the next speaker joins the discussion. Once all speakers are on stage the session will become a panel discussion between the moderator, speakers and audience.
Moderator:
Dr. Joe Leader
Group CEO
APEX/FTE/IFSA
Confirmed speakers:
Karam Chand
CEO
Royal Brunei Airlines
Bryan Thompson
Executive Director - Neom Airports – Projects
Neom
Speaker Invited
11:15 - 11:30
How will Abu Dhabi's new landmark midfield terminal reimagine the business for ADAC, its home carrier and its passengers?
Special Presentation
Bryan Thompson
Executive Director - Neom Airports – Projects
Neom
Speaker Invited
11:30 - 12:30
Using technology to drive efficiency, and enhanced passenger experiences, at the airport.
Second Working Session
Moderator
Marta Dimitrova
Head of Marketing & Communications
Future Travel Experience
Using data & technology to give superpowers to customers and employees at Schiphol Airport
Henk Jan Gerzee
Chief Digital Officer / Innovation Officer
Aviation Solutions by Schiphol Group
Miriam Hoekstra van der Deen
Director of Operations
Schiphol Amsterdam Airport
How is Qatar Airways leveraging mobility solutions to support its staff’s efforts to improve operational efficiency, whilst enhancing customer experiences?
Brad Moore
Senior Vice President Ground Operations
Qatar Airways
Embracing collaboration and digital technology to redefine the passenger experience at Helsinki Airport
Timo Jarvela
VP Passenger Experience & Processes
Finavia
Speaker Invited
14:00 - 14:20
Organizing for innovation to transform the business and operations of the airport for the future.
Special Presentation
Bernard Siew
Vice President – Innovations
Changi Airport Group
Speaker Invited
14:20 - 15:15
Airport Automation & Biometric efforts
Third Working Session
Format
Following a short introduction by the session moderator, each speaker will deliver a 10 to 15-minute presentation before a Q&A discussion.
Moderator
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Driving automation and innovation across Passenger, Baggage and Airside at London Heathrow to develop a new operating model for the future.
Simon Wilcox
Automation and Innovation Transformation
Heathrow
How has Collins Aerospace collaborated with several of the airports and airlines in Japan to provide solutions that will be ready to accommodate the influx of passengers during the 2020 Olympics in Tokyo, including self-service devices, biometrics and automation?
Tony Chapman
Director Industry Affairs, Alliances and Strategic Initiatives
Collins Aerospace
Additional Panellists:
Juan Manuel Segura
Director of Innovation
Securiport
Jenny Duncan
Director of Marketing & Communications
Vancouver Airport Authority
Speaker Invited
16:00 - 17:15
Inspiration from Japan on innovation and passenger experience excellence as they prepare to host the 2020 Olympics
Fourth Working Session
Moderator:
Maryann Simson
Director
Jetway Communications
Speakers include:
Supersonic travel, new aircraft and airport approaches and fresh thinking to coincide with the 2020 Olympics
Akira Mitsumasu
VP, Global Marketing & CX
Japan Airlines & Member of the APEX Board of Directors
What is the digital story behind Japan Airlines’ new mid/long haul LCC
Hide Isomura
Chief Digital Officer
ZIPAIR
How leading LCC Peach Aviation is gearing up its services for the Tokyo Olympics
Jose Oller
Executive Vice President Operations
Peach Aviation
Speaker Invited
17:15 - 17:30
Day 1 Closing Presentation for all participants:
FTE Exclusive – New products launches from Xiamen Airlines that will upgrade passenger experience whilst setting new standards for its service
Chen Yizhen
Chief Service Officer
Xiamen Airlines
17:30
Speaker Invited
17:45 - 18:15
FTE-APEX Asia Awards Ceremony
Everyone is welcome to experience the FTE-APEX Asia Awards 2019 presentation ceremony on the Expo Stage, in which airlines and airports from across Asia and Oceania will be rewarded by region by FTE for their customer experience achievements. In addition, APEX will also honour the airlines from across the region that also recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings™.
View the FTE Asia Awards 2019 winners >>
Speaker Invited
18:15 - 20:15
FTE-APEX Asia EXPO Reception & Awards After Party
(Premium Pass holders only)
Relax and network with music, drinks and canapés while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.
(Premium Pass holders only)
Wednesday 13th November
Speaker Invited
09:00 - 10:00
Day 2 CEO Keynote Session for all participants
Moderator
Daniel Coleman
FTE Founder & Board Member
Future Travel Experience
KEYNOTE PRESENTERS
Inspiration from across the Pacific – reimagining guest experiences leveraging technology and innovation at Los Angeles International Airport (LAX) as part of its multi-billion dollar redevelopment programme.
Barbara Yamamoto
Chief Experience Officer
Los Angeles World Airports
Becoming The world’s First Truly Digital Travel Company
Javed Malik
Founder
Bytes not Bricks
Speaker Invited
10:45 - 11:45
Airport Development Strategies & NEXTT (New Experience Travel Technologies) Generation Travel Experiences
Sixth Working Session:
IATA and ACI have launched the New Experience in Travel and Technologies (NEXTT) initiative.
In light of the projected doubling of air travel demand by 2036, new on-ground concepts are, and increasingly will be required to optimize the use of emerging technologies, processes and design developments. NEXTT aims to help deliver this future by developing a common vision to enhance the on-ground transport experience, guide industry investments and help governments improve the regulatory framework.
Moderator
Jean-Sebastien Pard
Manager, Facilitation and Passenger Services, Airports Council International
ACI World
Panellists
Tan Lye Teck
Executive Vice President - Airport Management
Changi Airport Group
Richard Meredith
Project Director
Limak
Simon Wilcox
Automation and Innovation Transformation
Heathrow
Yanendra Weerakkody
Digital Transformation Lead
SriLankan Airlines
Douglas Yeo
Senior Deputy Director (Security Policy & Emergency Preparedness)
Ministry of Transport- Singapore
Speaker Invited
13:15 - 14:30
Innovation through Labs and emerging technologies
Sixth Working Session
Moderator
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Presentations from
A fireside chat on how European LCC Transavia is driving innovation efforts by working with startups and in-house approaches that are lean and open?
Jasper Voorn
Innovation Consultant
Transavia
Digital Transformation and AI Innovation in X
Shawn Xuewu Wang
Member of Data Science 50 of China
CBN
A fireside chat about transforming Cebu Pacific to become the reference for an innovative, customer focused, efficient, lean and reliable operation in the region.
Javier Massot
COO
Cebu Pacific
Speaker Invited
15:00 - 15:45
The APEX Regional Passenger Choice Awards (PCAs) Ceremony
APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organizing app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2020 APEX Passenger Choice Awards. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between July 1, 2018, and June 30, 2019. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories. The single-screen rating allows airline passengers to easily rate their flight in less than 15 seconds.
The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Eastern Asia, Central Asia, Mainland China, South Pacific & Middle East.
15:45
Register for APEX FTE EXPO Asia 2026
Vital Event Information
For the first time, APEX EXPO and FTE Asia Expo unite as one global platform.
This year, we build on 15 years of extraordinary momentum as our long-running regional show transforms into a true global mega-event. APEX FTE EXPO Asia 2026 (formerly FTE Asia and FTE APEX Asia Expo) combines the unrivalled customer experience heritage of APEX with Future Travel Experience’s long-established regional innovation platform.
This powerful collaboration creates the industry’s most comprehensive platform for passenger experience and innovation – connecting airline, airport and technology leaders from across APAC and beyond to showcase the ideas, solutions and partnerships redefining the future of travel.
Media Partners
