“Innovation at the Airport” Stage

FTE Asia Premium Conferences

Monday 11th November Timings TBC

Tours of Jewel Changi Airport

The stunning new Jewel Changi Airport, which was developed jointly by CAG and CapitaLand. The unique mixed-use development includes gardens, attractions, retail, dining, a hotel and facilities to support airport operations, including early check-in counters and baggage storage facilities. Featuring a raft of attractions such as a rain vortex, forest valley and canopy park, Jewel has already become a memorable destination in its own right.

Tuesday 12th November

09:00 - 09:00
Official EXPO opening

Speaker Invited

Tuesday 12th November 09:05 - 10:30

Opening Keynote Session for all premium participants

Welcome Addresses:

Daniel Coleman
Future Travel Experience

CEO Perspectives on collaboration, competition, innovation, costs, safety and passenger experiences.

Format: Each speaker will engage in a dedicated interview with the moderator to discuss their latest efforts before the next speaker joins the discussion. Once all speakers are on stage the session will become a panel discussion between the moderator, speakers and audience.


Joe Leader

Confirmed speakers so far:

Karam Chand
Royal Brunei Airlines
Bryan Thompson
Chief Executive Officer
Abu Dhabi Airports

More Speakers to be announced soon

10:15 - 11:15
Coffee Break

Speaker Invited

Tuesday 12th November 11:15 - 11:30

How will Abu Dhabi's new landmark midfield terminal reimagine the business for ADAC, its home carrier and its passengers?

Special Presentation

Bryan Thompson
Chief Executive Officer
Abu Dhabi Airports

Speaker Invited

Tuesday 12th November 11:30 - 12:30

Using technology to drive efficiency, and enhanced passenger experiences, at the airport.

Second Working Session


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Using data & technology to give superpowers to customers and employees at Schiphol Airport

Henk Jan Gerzee
Chief Digital Officer / Innovation Officer
Royal Schiphol Group
Miriam Hoekstra van der Deen
Director of Operations
Schiphol Amsterdam Airport

How is Qatar Airways leveraging mobility solutions to support its staff’s efforts to improve operational efficiency, whilst enhancing customer experiences?

Brad Moore
Senior Vice President Ground Operations
Qatar Airways

Embracing collaboration and digital technology to redefine the passenger experience at Helsinki Airport

Timo Jarvela
VP Passenger Experience & Processes

Speaker Invited

Tuesday 12th November 14:00 - 14:20

Organising for innovation

Special Presentation

Bernard Siew
VP – Innovation
Changi Airport Group

Speaker Invited

Tuesday 12th November 14:20 - 15:15

Airport Automation & Biometric efforts

Third Working Session


Following a short introduction by the session moderator, each speaker will deliver a 10 to 15-minute presentation before a Q&A discussion.


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Driving automation and innovation across Passenger, Baggage and Airside at London Heathrow to develop a new operating model for the future.

Simon Wilcox
Automation and Innovation Transformation

How has Collins Aerospace collaborated with several of the airports and airlines in Japan to provide solutions that will be ready to accommodate the influx of passengers during the 2020 Olympics in Tokyo, including self-service devices, biometrics and automation?

Tony Chapman
Senior Director, Marketing, Product Management and Strategy
Collins Aerospace

More Speakers to be announced soon

Speaker Invited

Tuesday 12th November 16:00 - 17:00

Inspiration from Japan on innovation and passenger experience excellence as they prepare to host the 2020 Olympics

Fourth Working Session

Speakers include:

Supersonic travel, new aircraft and airport approaches and fresh thinking to coincide with the 2020 Olympics

Akira Mitsumasu
VP - Global Marketing, Japan Airlines & Member of the APEX Board of Directors
Japan Airlines

What is the digital story behind Japan Airlines’ new mid/long haul LCC

Hide Isomura

How leading LCC Peach Aviation is gearing up its services for the Tokyo Olympics

Jose Oller
Executive Vice President Operations
Peach Aviation

Speaker Invited

Tuesday 12th November 17:45 - 18:15

FTE-APEX Asia Awards Ceremony

Everyone is welcome to experience the FTE-APEX Asia Awards 2019 presentation ceremony on the Expo Stage, in which airlines and airports from across Asia and Oceania will be rewarded by region by FTE for their customer experience achievements. In addition APEX will also honour the airlines from across the region that also recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings™.

Speaker Invited

Tuesday 12th November 18:15 - 20:15

FTE-APEX Asia EXPO Reception & Awards After Party

Relax and network with music, drinks and canapés while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.
(Premium Pass holders only)

Wednesday 13th November

Speaker Invited

Wednesday 13th November 09:00 - 10:00

Day 2 CEO Keynote Session for all participants


Julie Baxter
Julie Baxter
Onboard Hospitality
Daniel Coleman
Future Travel Experience

Keynote presenters

The future of travel according to Airbnb

Siew Kum Hong ( Invited)
Regional Director, Asia Pacific

Becoming The world’s First Truly Digital Travel Company

Javed Malik
Group Chief Operating Officer

Speaker Invited

Wednesday 13th November 10:45 - 11:45

Airport Development Strategies & NEXTT (New Experience Travel Technologies) Generation Travel Experiences

Sixth Working Session:

IATA and ACI have launched the New Experience in Travel and Technologies (NEXTT) initiative.
In light of the projected doubling of air travel demand by 2036, new on-ground concepts are, and increasingly will be required to optimize the use of emerging technologies, processes and design developments. NEXTT aims to help deliver this future by developing a common vision to enhance the on-ground transport experience, guide industry investments and help governments improve the regulatory framework.


Jean-Sebastien Pard
Manager, Facilitation and Passenger Services, Airports Council International
ACI World


Richard Meredith
Project Director
Douglas Yeo
Senior Deputy Director (Security Policy & Emergency Preparedness)
Ministry of Transport- Singapore
Simon Wilcox
Automation and Innovation Transformation
Ting Xiong ( Invited)
Passenger Services Project Manager
Yunnan Airport Group

Speaker Invited

Wednesday 13th November 13:15 - 14:30

Innovation through Labs and emerging technologies

Sixth Working Session


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Presentations from

Xuewu(Shawn) Wang
Founder, Head of Data Labs
China Eastern
Aryo Nugroho
IT Business transformation manager
Garuda Indonesia

More Speakers to be announced soon

Speaker Invited

Wednesday 13th November 15:00 - 16:00

Closing Keynote Panel discussion for all participants


Joe Leader

CEO perspectives on the threats and opportunities across the Asia-Pac market

More Speakers to be announced soon

Wednesday 13th November 16:00
Conference close

Register for FTE-APEX Asia EXPO 2019 for FREE!

Access to the EXPO is completely FREE for all attendees!

Airports & Airlines get a FREE Premium Pass!

Find out more Register now!

Travel & Accommodation

Perfect Location

Marina Bay Sands, 12-13 November 2019, Singapore

Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.

Book your accomodation today

Vital Event Information

FTE-APEX Asia EXPO 2019 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.

- November 2019
Marina Bay Sands Expo and Convention Centre, Singapore