12-13 Nov 2019
3-4 June 2020
1-2 Sept 2020
FTE Asia Premium Conferences
The stunning new Jewel Changi Airport, which was developed jointly by CAG and CapitaLand. The unique mixed-use development includes gardens, attractions, retail, dining, a hotel and facilities to support airport operations, including early check-in counters and baggage storage facilities. Featuring a raft of attractions such as a rain vortex, forest valley and canopy park, Jewel has already become a memorable destination in its own right.
Tuesday 12th November
CEO Perspectives on collaboration, competition, innovation, costs, safety and passenger experiences.
Confirmed speakers so far:
More Speakers to be announced soon
Second Working Session
Using data & technology to give superpowers to customers and employees at Schiphol Airport
How is Qatar Airways leveraging mobility solutions to support its staff’s efforts to improve operational efficiency, whilst enhancing customer experiences?
Embracing collaboration and digital technology to redefine the passenger experience at Helsinki Airport
Third Working Session
Following a short introduction by the session moderator, each speaker will deliver a 10 to 15-minute presentation before a Q&A discussion.
Driving automation and innovation across Passenger, Baggage and Airside at London Heathrow to develop a new operating model for the future.
How has Collins Aerospace collaborated with several of the airports and airlines in Japan to provide solutions that will be ready to accommodate the influx of passengers during the 2020 Olympics in Tokyo, including self-service devices, biometrics and automation?
Fourth Working Session
Supersonic travel, new aircraft and airport approaches and fresh thinking to coincide with the 2020 Olympics
What is the digital story behind Japan Airlines’ new mid/long haul LCC
How leading LCC Peach Aviation is gearing up its services for the Tokyo Olympics
Everyone is welcome to experience the FTE-APEX Asia Awards 2019 presentation ceremony on the Expo Stage, in which airlines and airports from across Asia and Oceania will be rewarded by region by FTE for their customer experience achievements. In addition APEX will also honour the airlines from across the region that also recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings™.
Relax and network with music, drinks and canapés while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.
(Premium Pass holders only)
Wednesday 13th November
The future of travel according to Airbnb
Becoming The world’s First Truly Digital Travel Company
Sixth Working Session:
IATA and ACI have launched the New Experience in Travel and Technologies (NEXTT) initiative.
In light of the projected doubling of air travel demand by 2036, new on-ground concepts are, and increasingly will be required to optimize the use of emerging technologies, processes and design developments. NEXTT aims to help deliver this future by developing a common vision to enhance the on-ground transport experience, guide industry investments and help governments improve the regulatory framework.
Sixth Working Session
CEO perspectives on the threats and opportunities across the Asia-Pac market
Access to the EXPO is completely FREE for all attendees!
Airports & Airlines get a FREE Premium Pass!
Find out more Register now!
Marina Bay Sands Expo and Convention Centre, 12-13 November 2019, Singapore
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
Marina Bay Sands, 12-13 November 2019, Singapore
FTE-APEX Asia EXPO 2019 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.
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