“Innovation for airlines” Stage
FTE-APEX Asia Premium Conferences
The following agenda took place in 2019. To find out about the latest agendas please click here.
14:00 - 18:30
FTE Innovation & Startup Hub Live (members only)
The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. During the FTE Innovation Hub Live Day in Singapore, our Corporate Partners will be able to participate in a guided tour of Singapore Airlines’ innovation lab, KrisLab, as well as an extended tour of Jewel Changi Airport, including a number of the facility’s unique attractions. Interested in joining? Find out more here.
18:00 - 20:00
Briefing & Tours of Jewel Changi Airport
The stunning new Jewel Changi Airport, which was developed jointly by CAG and CapitaLand. The unique mixed-use development includes gardens, attractions, retail, dining, a hotel and facilities to support airport operations, including early check-in counters and baggage storage facilities. Featuring a raft of attractions such as a rain vortex, forest valley and canopy park, Jewel has already become a memorable destination in its own right.
Tuesday 12th November
Speaker Invited
09:05 - 10:15
Opening Keynote Session for all premium participants
Welcome Addresses:
Daniel Coleman
Founder & CEO
Future Travel Experience
Dr. Joe Leader
CEO
APEX/IFSA
Inspirational Keynote:
From futuristic hotels to voice assistants for cars Alibaba are disrupting many sectors – what can we learn from them, and what can we expect from them in the travel space in the years to come?
Derek Wang
General Manager
Alibaba Cloud Singapore
CEO Perspectives on collaboration, competition, innovation, costs, safety and passenger experiences.
Format: Each speaker will engage in a dedicated interview with the moderator to discuss their latest efforts before the next speaker joins the discussion. Once all speakers are on stage the session will become a panel discussion between the moderator, speakers and audience.
Moderator:
Dr. Joe Leader
CEO
APEX/IFSA
Confirmed speakers:
Karam Chand
CEO
Royal Brunei Airlines
Bryan Thompson
Executive Director - Neom Airports – Projects
Neom
Speaker Invited
11:15 - 12:15
Pioneering Digital Transformation
Second Working Session
Format:
A series of case study presentations followed by an interactive discussion around the art of executing digital transformation successfully.
Moderator
Daniel Coleman
Founder & CEO
Future Travel Experience
PRESENTERS
Becoming the world’s leading digital airline.
Jerome Thil
VP Digital Innovation
Singapore Airlines
Towards Airline-as-a-Service – An engineers’ journey through automating a major airline.
Daan Debie
Director Engineering & Architecture
KLM Royal Dutch Airlines
Speaker Invited
12:15 - 12:30
Exclusive Fireside chat
Moderator
Daniel Coleman
Founder & CEO
Future Travel Experience
A fireside chat on digital transformation, new technology and the future of air-transport with one of the sectors most progressive thinkers.
Ravinder Singh
Chief Information & Innovation Officer, Tata Singapore Airlines
Vistara
Speaker Invited
14:00 - 15:15
Taking customer experiences to the next level
Third Working Session
Format
A series of case study presentations followed by an interactive discussion.
Moderator
Julie Baxter
Editor
Onboard Hospitality
Presenters
What is the Airbus vision for the cabin of 2030 and how central will connectivity be to it?
Ingo Wuggetzer
Vice President Cabin Marketing
Airbus
What does it take to achieve 5 star status, and what’s it worth when you get there?
Keith Yates
Chairman
Yates+Partners
Special Presentation
What has Cathay Pacific learned from recent disruption challenges in Hong Kong, and how can the industry evolve its practices to better support passengers in these moments when they need support most?
Vivian Lo
GM Customer Experience and Design
Cathay Pacific Airways
Speaker Invited
16:00 - 17:15
Inspiration from Japan on innovation and passenger experience excellence as they prepare to host the 2020 Olympics
Fourth Working Session
Moderator:
Maryann Simson
Director
Jetway Communications
Speakers include:
Supersonic travel, new aircraft and airport approaches and fresh thinking to coincide with the 2020 Olympics
Akira Mitsumasu
VP, Global Marketing & CX
Japan Airlines & Member of the APEX Board of Directors
What is the digital story behind Japan Airlines’ new mid/long haul LCC
Hide Isomura
Chief Digital Officer
ZIPAIR
How leading LCC Peach Aviation is gearing up its services for the Tokyo Olympics
Jose Oller
Executive Vice President Operations
Peach Aviation
Speaker Invited
17:15 - 17:30
Day 1 Closing Presentation for all participants:
FTE Exclusive – New products launches from Xiamen Airlines that will upgrade passenger experience whilst setting new standards for its service
Chen Yizhen
Chief Service Officer
Xiamen Airlines
17:30
Speaker Invited
17:45 - 18:15
FTE-APEX Asia Awards Ceremony
Everyone is welcome to experience the FTE-APEX Asia Awards 2019 presentation ceremony on the Expo Stage, in which airlines and airports from across Asia and Oceania will be rewarded by region by FTE for their customer experience achievements. In addition, APEX will also honour the airlines from across the region that also recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings™.
View the FTE Asia Awards 2019 winners >>
Speaker Invited
18:15 - 20:15
FTE-APEX Asia EXPO Reception & Awards After Party
(Premium Pass holders only)
Relax and network with music, drinks and canapés while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.
(Premium Pass holders only)
Wednesday 13th November
Speaker Invited
09:00 - 10:00
Day 2 CEO Keynote Session for all participants
Moderator
Daniel Coleman
Founder & CEO
Future Travel Experience
KEYNOTE PRESENTERS
Inspiration from across the Pacific – reimagining guest experiences leveraging technology and innovation at Los Angeles International Airport (LAX) as part of its multi-billion dollar redevelopment programme.
Barbara Yamamoto
Chief Experience Officer
Los Angeles World Airports
Becoming The world’s First Truly Digital Travel Company
Javed Malik
Chair of the Advisory Board
Ink Innovation
Speaker Invited
10:45 - 12:00
The next generation of always on passengers. Threat or opportunity?
Moderator
Dr. Joe Leader
CEO
APEX/IFSA
Presentation to set the scene: Findings from LSE Sky High Economics Report Chapter 3: Behaviour & Loyalty:
Dominic Walters
Vice President Marketing Communications & Strategy, Inmarsat Aviation
Inmarsat
Panellists:
Jack Mandala
CEO
Seamless Air Alliance
Rohan Kapoor
Regional Manager Asia - Product and Ancillary Revenue
Jetstar
Pavenraj Singh
Head of Commercial
ROKKI Sdn Bhd
Jeremy Webb
Vice President, Customer Engagement & Commerce
Ogilvy
Yang Kan
Regional Manager, Data Intelligence Business
Alibaba Cloud Singapore
Speaker Invited
13:30 - 14:30
The future of airline e-commerce & ancillaries
Seventh Working Session
Format:
Panel discussion between moderator and panellists.
Moderator:
Dr. Joe Leader
CEO
APEX/IFSA
Panellists:
Dominic Walters
Vice President Marketing Communications & Strategy, Inmarsat Aviation
Inmarsat
Jack Mandala
CEO
Seamless Air Alliance
Rohan Kapoor
Regional Manager Asia - Product and Ancillary Revenue
Jetstar
Pavenraj Singh
Head of Commercial
ROKKI Sdn Bhd
Jeremy Webb
Vice President, Customer Engagement & Commerce
Ogilvy
Yang Kan
Regional Manager, Data Intelligence Business
Alibaba Cloud Singapore
QUESTIONS TO CONSIDER:
- Is it realistic for airlines to become fully-fledged retailers?
- Are they ready to take the plunge?
- What are the secrets to great personalisation?
- How crippling is GDPR to these ambitions?
- What’s holding them back?
- Should airlines be focusing on being better at traditional ancillary sales like baggage or is there real opportunity in new revenue streams?
Speaker Invited
15:00 - 15:45
The APEX Regional Passenger Choice Awards (PCAs) Ceremony
APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organizing app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2020 APEX Passenger Choice Awards. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between July 1, 2018, and June 30, 2019. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories. The single-screen rating allows airline passengers to easily rate their flight in less than 15 seconds.
The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Eastern Asia, Central Asia, Mainland China, South Pacific & Middle East.
15:45
Register for FTE APEX Asia Expo 2024
Travel & Accommodation
Perfect Location
Marina Bay Sands Expo & Convention Centre, Singapore, 19-20 November 2024
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
More information
Awards
FTE & APEX Asia Awards
Recognising the most customer-centric airports and airlines across Asia and Oceania
FTE APEX Asia Expo will host regional awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
More information
Networking
FTE APEX Asia Expo Networking
Event app and attendee engagement platform
Driving new collaborations to support industry progress is at the heart of the event, and our intelligent event app is designed to help enable this.
More information
FTE APEX Asia Expo registration
Learn about the FTE APEX Asia Expo 2024 registration options
Book your booth
Exhibit your product or service. Contact our team to discuss the opportunities available:
Vital Event Information
FTE APEX Asia Expo 2024 is Asia’s biggest free to attend passenger experience and business performance expo for the aviation industry. It provides an unrivalled platform for the industry’s most innovative product, service and solution providers from across Asia and beyond to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues, and enhance sustainability and operational efficiency.
- Event
- FTE APEX Asia Expo 2024
- Date
- - November 2024
- Location
- Marina Bay Sands Expo & Convention Centre, Singapore
