10-11 Nov 2020
7-9 Dec 2020
Registration for FTE APEX Asia EXPO is now open. Register now
FTE-APEX Asia Premium Conferences
The following agenda took place in 2019. The 2020 conference agendas will be available soon.
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The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. During the FTE Innovation Hub Live Day in Singapore, our Corporate Partners will be able to participate in a guided tour of Singapore Airlines’ innovation lab, KrisLab, as well as an extended tour of Jewel Changi Airport, including a number of the facility’s unique attractions. Interested in joining? Find out more here.
The stunning new Jewel Changi Airport, which was developed jointly by CAG and CapitaLand. The unique mixed-use development includes gardens, attractions, retail, dining, a hotel and facilities to support airport operations, including early check-in counters and baggage storage facilities. Featuring a raft of attractions such as a rain vortex, forest valley and canopy park, Jewel has already become a memorable destination in its own right.
Tuesday 12th November
From futuristic hotels to voice assistants for cars Alibaba are disrupting many sectors – what can we learn from them, and what can we expect from them in the travel space in the years to come?
CEO Perspectives on collaboration, competition, innovation, costs, safety and passenger experiences.
Second Working Session
A series of case study presentations followed by an interactive discussion around the art of executing digital transformation successfully.
Becoming the world’s leading digital airline.
Towards Airline-as-a-Service – An engineers’ journey through automating a major airline.
A fireside chat on digital transformation, new technology and the future of air-transport with one of the sectors most progressive thinkers.
Third Working Session
A series of case study presentations followed by an interactive discussion.
What is the Airbus vision for the cabin of 2030 and how central will connectivity be to it?
What does it take to achieve 5 star status, and what’s it worth when you get there?
What has Cathay Pacific learned from recent disruption challenges in Hong Kong, and how can the industry evolve its practices to better support passengers in these moments when they need support most?
Fourth Working Session
Supersonic travel, new aircraft and airport approaches and fresh thinking to coincide with the 2020 Olympics
What is the digital story behind Japan Airlines’ new mid/long haul LCC
How leading LCC Peach Aviation is gearing up its services for the Tokyo Olympics
FTE Exclusive – New products launches from Xiamen Airlines that will upgrade passenger experience whilst setting new standards for its service
Everyone is welcome to experience the FTE-APEX Asia Awards 2019 presentation ceremony on the Expo Stage, in which airlines and airports from across Asia and Oceania will be rewarded by region by FTE for their customer experience achievements. In addition, APEX will also honour the airlines from across the region that also recently achieved 4 and 5 star status in the 2020 APEX Official Airline Ratings™.
(Premium Pass holders only)
Relax and network with music, drinks and canapés while taking in stunning views of Singapore from the 4th Floor of the MBS Convention Centre. The Reception will culminate with a viewing of the Spectra outdoor light and water show. As the story unfolds before your eyes, you’ll be immersed in a beautiful symphony of music, water and light that’s powered by advanced lasers, fountain jets and visual projectors.
(Premium Pass holders only)
Wednesday 13th November
Inspiration from across the Pacific – reimagining guest experiences leveraging technology and innovation at Los Angeles International Airport (LAX) as part of its multi-billion dollar redevelopment programme.
Becoming The world’s First Truly Digital Travel Company
Presentation to set the scene: Findings from LSE Sky High Economics Report Chapter 3: Behaviour & Loyalty:
Seventh Working Session
Panel discussion between moderator and panellists.
QUESTIONS TO CONSIDER:
APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organizing app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the 2020 APEX Passenger Choice Awards. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world between July 1, 2018, and June 30, 2019. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories. The single-screen rating allows airline passengers to easily rate their flight in less than 15 seconds.
The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Eastern Asia, Central Asia, Mainland China, South Pacific & Middle East.
Access to the EXPO is completely FREE for all attendees!
Airports & Airlines get a FREE Premium Pass!
Find out more Register now!
Marina Bay Sands Expo and Convention Centre, 10-11 November 2020, Singapore
Singapore is a highly appealing and accessible destination and a reference site for customer experience excellence. In addition, the iconic Marina Bay Sands offers world-class event facilities, ultimate luxury and breathtaking views across the city.
Enjoy exclusive fares on Singapore Airlines
We are pleased to be working with Singapore Airlines this year, allowing our attendees to enjoy exclusive fares on Singapore Airlines flights. To take advantage of these savings, visit the Singapore Airlines official website and book your flights using the discount code.
Recognising the most customer-centric airlines and airports across Asia and Oceania
FTE APEX Asia EXPO will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).
FTE APEX Asia EXPO 2020 is Asia’s biggest free to attend passenger experience and business performance expo. It provides an unrivalled platform for the industry’s most innovative solution and service providers from across Asia-Pacific and further afield to showcase their latest products and concepts designed to help airlines and airports improve end-to-end customer experiences, reduce costs, increase revenues and enhance operational efficiency.
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