REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Digital innovation is transforming CX, but human-centred design remains essential. In this interview, Martha Edge, Innovation & Experience Director, CLT Airport, shares her vision for more inclusive airport journeys.
United Airlines is introducing a new Economy Plus seating concept on its Airbus A321XLR fleet, adding extra space and a shared table design as part of its wider strategy to enhance passenger choice and onboard comfort.
London Stansted Airport is accelerating its transformation programme, with new ‘skylink’ walkways and a major terminal extension set to enhance the passenger experience, boost capacity and support long-term growth.
JFK Terminal 5 is undergoing a major refresh, with new dining, retail and communal spaces inspired by New York City set to enhance the passenger experience and create a stronger sense of place.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Air France has unveiled new comfort kits across its La Première, Business and Premium cabins, combining refined design, premium skincare partnerships and sustainable materials to enhance the long-haul passenger experience.
Pittsburgh International Airport and Edmonton International Airport have launched a five-year partnership to share expertise and advance sustainable innovation, operational efficiency and passenger experience initiatives.
Gerald R. Ford International Airport has launched the GoodMaps navigation platform, enhancing accessibility with turn-by-turn indoor wayfinding, multilingual support and emergency navigation features.
Get Future Travel Experience news & updates sent to your inbox
