FTE explores how airports are placing a focus on relaxation, entertainment and escapism to improve wellbeing and the terminal experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
FTE explores how airports are placing a focus on relaxation, entertainment and escapism to improve wellbeing and the terminal experience.
The new First Class Lounge will open at Abu Dhabi International Airport’s Terminal 3 in May 2016, becoming the airline’s fourth premium lounge at its home hub.
The VIP Lounge includes a business centre with private workstations, internet access, power outlets, flat screen TVs and a play area for younger travellers.
Sydney Airport has partnered with activewear brand Lorna Jane to open the first of its kind Active Living Room in the T2 Domestic terminal.
Quiet zones, family-friendly facilities and dedicated lounges for PRMs and unaccompanied minors will feature in the new satellite terminal.
The new lounge, located in Sea-Tac Airport’s North Satellite Terminal, offers workstations, free Wi-Fi, large-screen TVs and areas to relax ahead of flying.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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The investment in airport lounges, premium transfers and customer service follows a significant investment in improving the onboard experience.
The eight Day Suites are furnished with a daybed, reading light, mirror and curtains, and offer views over the runway at Hong Kong International Airport.
A cinema has opened at Vilnius Airport, where passengers can watch Lithuanian short feature films, documentaries and cartoons while they wait for their flight.
Self-tagging kiosks, improvements at the security checkpoint and gate areas, plus a Club Lounge outdoor terrace are among the highlights of United’s investment.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
A cinema has opened at Vilnius Airport, where passengers can watch Lithuanian short feature films, documentaries and cartoons while they wait for their flight.
Self-tagging kiosks, improvements at the security checkpoint and gate areas, plus a Club Lounge outdoor terrace are among the highlights of United’s investment.
FTE explores how Delta, United, American Airlines are leading the battle for premium loyalty with multi-million dollar investments in airport facilities.
The expansive airport lounge makeover programme will start with major upgrades to Admirals Club lounges in Phoenix and São Paulo.
The new SilverKris Lounge includes dedicated First and Business Class areas, roving hosts, a travel concierge service, an art gallery and productivity pods.
The two new The Club at SEA lounges at Sea-Tac Airport are open to all travellers, regardless of airline, class of service or membership status.
Emirates’ premium passengers flying from Los Angeles can make use of the new Emirates Lounge, which is the result of a $6.2 million investment by the carrier.
The new Exclusive Waiting Area at Nuremberg Airport includes leather sofas, complimentary F&B, newspapers and magazines, and power outlets.
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