In this interview, Michelle Buckley, Managing Director, Customer Engagement, Southwest, explains the airlineâs customer-centric approach to successfully managing disruption and looks ahead to FTE Global.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the âCES of Aviationâ, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>In this interview, Michelle Buckley, Managing Director, Customer Engagement, Southwest, explains the airlineâs customer-centric approach to successfully managing disruption and looks ahead to FTE Global.
Icelandair is to launch the Crew Solution from BAGTAG â a Strategic Partner of the FTE BIWG. After a successful PoC, it is introducing the innovation to âstreamline processes and offer smooth journeysâ.
Emirates has unveiled a collection of Bulgari amenity kits for the Autumn/Winter season in First and Business Class, in keeping with its âcommitment to providing an exceptional customer experience onboardâ.
British Airways is showcasing seven stand-up comedy gigs from the Edinburgh Fringe festival throughout August. Spafax has enabled the carrier to showcase the content on its inflight entertainment system.
In this message, Justin Erbacci, CEO, Los Angeles World Airports, extends a personal invitation to attend FTE Global, co-located for the first time with APEX/IFSA Global EXPO in Los Angeles, September 19-21.
Air Canada has expanded its inflight entertainment offering with the addition of exclusive Apple TV+ original programming, continuing the airlineâs programme of investment in the customer experience.
United is the first U.S. airline to add Braille to aircraft interiors, so travellers with visual disabilities can more easily navigate the cabin, âmaking the flying experience more inclusive and accessibleâ.
SAUDIA has unveiled a range of cutting-edge seat models for its upcoming fleet, and to retrofit its current fleet, as part of an array of innovative initiatives aimed at revolutionising the travel experience.
British Airways has doubled the content available for travellers to watch through its inflight entertainment system since the start of the year, enhancing CX with a wide range of brand-new content onboard.
SWISS has introduced free use of the internet for chat services such as WhatsApp on all long-haul flights. The new facility is available in all classes of travel, throughout the flight and with no data limit.
SkyTeam has introduced a âCarry-on Calculatorâ tool, which compares the hand baggage allowances of every member airline in the travellerâs schedule as part of efforts to deliver a âseamless customer journeyâ.
In this deep-dive interview, Tony Thompson, Founder and CEO, Air Cahana, shares the new California-based airlineâs mission to decarbonise aviation and welcome in a âThird Golden Age of Aviationâ by 2030.
Air Canada has announced products and services designed to add convenience to its onboard experience. These include expanded inflight F&B, family-friendly IFE options, and advances to the Air Canada App.
The United Airlines Ventures Sustainable Flight Fund â a way for companies and consumers to come together and increase the supply of SAF through the support of start-ups â has grown to nearly $200 million.
A Virgin Atlantic led consortium has announced that the worldâs first 100% Sustainable Aviation Fuel transatlantic flight will take place on 28 November 2023, pending further regulatory approvals and testing.
As part of a new sustainability coalition, Alaska Airlines, American Airlines, Delta, Southwest Airlines and United Airlines will provide input to Boeing and NASA on the Sustainable Flight Demonstrator.
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