Hawaiian Airlines first in the US to adopt completely self-tagging system

Hawaiian Airlines first in the US to adopt completely self-tagging system
Hawaiian Airlines say they are the first airline in the US to move its hub to a completely self-tagging system.

Hawaiian Airlines claim that their new entirely passenger-operated check-in system will allow for check-in to be completed in under five minutes.

Beginning at Honolulu Airport, with the aim to expand to Neighbour Island airports, Hawaiian now allows passengers to weigh and check in their luggage themselves, providing they have a self-printed boarding pass.

“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” said Louis Saint-Cyr, Hawaiian’s Vice President for Customer Service: “The kiosks reduced our customers’ check-in time to eight minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half.”

Airline agents will still be available to assist passengers with the check-in process should they require it, but this system will allow them to assist passengers with special needs or oversized baggage quicker and more effectively.

Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group

As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr, BagsID Network and Brock Solutions.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   



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