96% of Lufthansa’s passengers are able to make use of Fast Travel compliant solutions – the highest percentage of any airline in the world.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
96% of Lufthansa’s passengers are able to make use of Fast Travel compliant solutions – the highest percentage of any airline in the world.
Qatar Airways is the first airline in the Middle East to achieve Fast Travel Platinum Status in recognition of its investment in self-service technology.
Rossen Dimitrov, Qatar Airways’ SVP Customer Experience, tells FTE why he expects airline-designed airports to be more common in the years to come.
Qantas is the first airline in the Asia-Pacific region to achieve IATA Fast Travel Platinum status, while Narita Airport is exploring Fast Travel opportunities.
Doha’s new Hamad International Airport and home carrier Qatar Airways will trial the Smart Security concept, while the airline has also received the Fast Travel Green Award.
Bandaranaike International Airport has received self-service check-in kiosks courtesy of SriLankan Airlines, saving time for passengers.
San Antonio Airport is set to become the sixth US airport to install CLEAR kiosks to streamline the security process.
Hawaiian Airlines passengers at Honolulu Airport can now self-check and weigh their own baggage when they print their boarding passes
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Ahead of FTE Asia 2013 AirAsia, Tiger Airways, flydubai, IndiGo, and Jazeera Airways share their insights and innovations for the passenger experience of the future.
The passenger experience of the future is one that is personalised, portable and full of flexibility says IATA’s Head of Passenger Experience Paul Behan, who gave FTE his insight into the airport journey of 2020 ahead of his participation in FTE Asia 2013 in May.
To earn Platinum status, at least 80% of an airline’s passengers must have access to a range of self-service options throughout the airport journey. Scandinavian Airlines has become the only airline in the world to earn the highest level of accreditation in IATA’s Fast Travel program.
Several new airlines have joined Budapest Airport’s convenient Fast Track service, which is designed to enhance the passenger experience by bypassing airport security queues. The service is available to passengers on participating airlines.
ANA Aeroportos de Portugal has partnered with Vision-Box to install access control security checkpoint eGates in Terminal 1 at Lisbon Airport. The e-gates enable the automation of passenger control by validating their boarding pass – either paper or electronic.
Iberia will install 22 ‘Quick Service Points’ in Madrid-Barajas Airport to provide information and assistance to passengers and reduce queuing times.
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