In the last week, Southwest Airlines has launched mobile boarding passes at Baltimore-Washington, Denver, Orlando, Chicago Midway and Phoenix Sky Harbor airports.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In the last week, Southwest Airlines has launched mobile boarding passes at Baltimore-Washington, Denver, Orlando, Chicago Midway and Phoenix Sky Harbor airports.
Travellers flying with Indian carrier Jet Airways can now check-in using their mobile phone and have their boarding pass sent directly to their device.
Iberia and airberlin are the latest airlines to embrace wearable technology, announcing that they will offer smartwatch boarding passes for Samsung and Pebble devices respectively.
Ryanair CCO David O’Brien reveals to FTE when the new app and mobile boarding passes will be launched, and why the LCC is now trying to “un-differentiate” itself.
Spanish carrier Vueling has embraced wearable technology and has partnered with Sony to offer a smartwatch-based boarding pass on the Smartwatch 2.
easyJet has become the first European airline to allow passengers to board their flight at Belfast International Airport using a mobile boarding pass.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Allegiant has developed mobile boarding passes and funded new scanners at 55 airports to ensure as many passengers as possible have access to the service.
Jonathan Stephen, jetBlue’s Head of Mobile and Emerging Technologies, outlines how the airline plans to further personalise the travel experience through mobile technology.
This week in London, FTE’s Assistant Editor, Amy Hanna, met one-to-one with Ryanair’s eclectic CEO Michael O’Leary, who outlined how he intends to eradicate checked bags, when he plans to introduce Wi-Fi onboard Ryanair flights and why he refuses to embrace mobile technology.
United Airlines is refreshing its mobile app for iPhone, Android and BlackBerry. It will also offer mobile boarding pass scanning at over 220 domestic airports.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
This week in London, FTE’s Assistant Editor, Amy Hanna, met one-to-one with Ryanair’s eclectic CEO Michael O’Leary, who outlined how he intends to eradicate checked bags, when he plans to introduce Wi-Fi onboard Ryanair flights and why he refuses to embrace mobile technology.
United Airlines is refreshing its mobile app for iPhone, Android and BlackBerry. It will also offer mobile boarding pass scanning at over 220 domestic airports.
Last week we began our countdown of FTE Asia’s 10 trends. Here are five more concepts changing the passenger experience, and not in the ways you might expect.
Following the groundbreaking FTE Asia 2013 conference, we take a look at the top 10 concepts, technologies and trends that are transforming the passenger experience as we know it.
US citizens deplaning at Chicago O’Hare International will be able to save on queue times with automated customs kiosks
Bandaranaike International Airport has received self-service check-in kiosks courtesy of SriLankan Airlines, saving time for passengers.
easyJet is trialling mobile boarding passes at six airports, allowing passengers to check-in in less than 10 seconds and store boarding passes on their phone.
Passengers departing from the London airport will now use cutting-edge boarding pass-reading technology to enter the security screening area, as part of Stansted’s drive to improve the passenger experience.
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