In this deep-dive interview, Rachel Bulford, Retail Director, London Gatwick, shares how the major North Terminal transformation will “simplify the journey though the airport” and deliver more personalisation.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>In this deep-dive interview, Rachel Bulford, Retail Director, London Gatwick, shares how the major North Terminal transformation will “simplify the journey though the airport” and deliver more personalisation.
American Airlines, in partnership with The Port Authority of New York and New Jersey and Unibail-Rodamco-Westfield Airports, has announced a $125 million commercial redevelopment programme for T8 at JFK.
Bristol Airport is the first affiliate partner of eSIM Go’s Breeze branded global eSIM store. The partnership allows passengers to purchase flexible 4G/5G eSIM mobile data bundles for use in over 150 countries.
In this deep-dive interview, Jill Fraser, Transformation Programme Delivery Director, shares how the next phase of the Manchester Airport Transformation Programme will “revolutionise the customer experience”.
Southwest has selected MOST to help reimagine the inflight retail process, with “intuitive and customised retail and payment solutions”. The aim is to improve both the passenger experience and data analytics.
Future Travel Experience (FTE) is excited to announce the launch of the FTE World Airport Retailing Working Group, as we further extend our industry change efforts into the commercial space.
In this video interview, Elisabeth Sailer, CCO, Munich Airport NJ LLC, shares details about the commercial programme in the new Terminal A at Newark Liberty Airport, and the ‘Journey of Surprises’ concept.
easyJet has selected Omnevo as its partner for ancillary e-commerce. The airline will roll-out a re-imagined pre-order and pre-select offering across its ‘Eat, Drink, Shop & Duty Free’ range this autumn.
Wizz Air is launching an innovative, digitally-driven ancillary service offering mobile data bundles, utilising eSIM Go’s Powered by Breeze solution that requires little technical involvement from the Wizz Air team.
The co-located FTE EMEA and FTE Ancillary & Retailing events took place at the RDS Dublin on 23-25 May 2023, with the theme of ‘Tomorrow’s Customer’. Here is a selection of the main highlights.
Find out more about the innovative solutions that will be on display at FTE Dublin on 23-25 May 2023 from the industry’s most established global industry providers and startups.
Joost Cordes, Chief Revenue Officer, shares details of Flexiroam’s borderless mobile connectivity solutions and how exhibiting at previous Future Travel Experience events helped secure an important agreement with Emirates.
Helsinki Airport is improving the passenger experience with new restaurants and shops developed in response to the latest trends and the desires of passengers, for an “international atmosphere and Finnish experiences”.
Manchester Airport has unveiled plans for 27 new restaurants and retail units in its brand-new Terminal 2, opening in 2025. The aim is to “provide a more varied and comprehensive retail experience”.
A new autonomous convenience store, Travelwell, has opened at Hong Kong International Airport, operated by Lagardère Travel Retail. The store deploys Artificial Intelligence and computer vision technology to streamline the shopping process.
Georg Haraldsson, Chief Information Officer, PLAY, explains how the airline is navigating the tech landscape, its approach to retailing, and the ways in which it is looking to maximise inflight sales opportunities.
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