FTE Ancillary 2020 Las Vegas - 7-9 December 2020

The New Airport Show Istanbul & Future Airport Conferences

The first of our conference days provide a deep-dive on the story behind the new airport. You can expect to hear from senior executives from İGA, Turkish Airlines and the other key partners to the project, who will share insight on how the new airport was approached, the challenges that were overcome along the way, and the key learnings other industry stakeholders can take away and apply to their own development projects. On the second day in our “Future Airports” conference we will hear from pioneering airlines, and airport operators, from around the world on how they are approaching the development and operation of their latest airport facilities.


Our 2020 agendas are under development but to give you a good sense of the quality, and diversity, of our speakers please see below a list of our 2019 speakers:

Past High-Level Speakers Include:

2020 Speakers coming soon

Ben Robertson - <p>Product Manager - Ancillary Revenue</p>

Ben Robertson

Product Manager - Ancillary Revenue


Onur Dedekoylu - <p>Senior Vice President - Marketing and e-commerce</p>

Onur Dedekoylu

Senior Vice President - Marketing and e-commerce

Pegasus Airlines

Ravi Bagal - <p>Head of Worldwide Business Development, Consumers and Retail</p>

Ravi Bagal

Head of Worldwide Business Development, Consumers and Retail

Amazon Web Services

Tiina Tissari - <p>VP Ancillary Business</p>

Tiina Tissari

VP Ancillary Business


Emilio Chacon Monsant - <p>SVP Ancillary Revenues & Direct Sales</p>

Emilio Chacon Monsant

SVP Ancillary Revenues & Direct Sales


Katarina Hlavata - <p>Senior Ancillaries Manager</p>

Katarina Hlavata

Senior Ancillaries Manager


Juha Jarvinen - <p>CCO, </p>

Juha Jarvinen


Virgin Atlantic & President of the Board, APEX

Xavier Lagardère - <p>Head of Distribution</p>

Xavier Lagardère

Head of Distribution

Lufthansa Group

Mariana Fonseca Medina - <p>Managing Director, Digital</p>

Mariana Fonseca Medina

Managing Director, Digital

American Airlines

Kenny Jacobs - <p>Chief Marketing Officer</p>

Kenny Jacobs

Chief Marketing Officer


Peter Glade - <p>Commercial Director</p>

Peter Glade

Commercial Director


Eugene Barry - <p>EVP Commercial</p>

Eugene Barry

EVP Commercial

Dubai Airports

Niraj Batra - <p>Associate Vice President- Ancillary Revenue, Business Development & Distribution</p>

Niraj Batra

Associate Vice President- Ancillary Revenue, Business Development & Distribution


Kam Jandu - <p>Chief Commercial Officer</p>

Kam Jandu

Chief Commercial Officer

Budapest Airport

Michael O’Leary - <p>CEO</p>

Michael O’Leary



The New Airport Show Istanbul Conference agenda

View the agenda

Future Airports Conference Agenda

View the agenda

The New Airport Show Istanbul Conference Agenda

Tuesday 18th June

Speaker Invited

Tuesday 18th June 12:30 - 17:30

Istanbul Airport tours (led by İGA)

Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million. 

Wednesday 19th June

08:45 - 08:45
Official EXPO opening

Speaker Invited

Wednesday 19th June 09:15 - 10:30

Joint Keynote Session

Welcome Address

Daniel Coleman
Founder & CEO
Future Travel Experience
Paul Hogan
Event Director
The New Airport Show Istanbul
Joe Leader


How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant

Paul Armstrong
Enterprise Solutions Architect
Amazon Web Services

Keynote Address

Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.

Speaker Invited

Wednesday 19th June 11:00 - 12:00

The Design, Construction & Delivery approach for the new Istanbul Airport

First Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.


İsmail Polat
Chief Technical Officer (CTO)
İGA İstanbul New Airport

Supporting panellists

Graham Bolton
Global Practice Leader – Aviation
Mott Macdonald
Tomas Stokke
Haptic Architects
Andrew Thomas

Speaker Invited

Wednesday 19th June 12:00 - 13:00

The environmental approach for the new Istanbul Airport

Second Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.


Ülkü Özeren
Director - Environment & Sustainability
İGA İstanbul New Airport


Nihan Derinöz
Regional Office Director
Haluk Çeribaşı
Company Director
Hatice Cinar
HSE Director
Nisa Talay
Project Manager-Hydrogeologist
Deniz Kargacı
Quality Assurance and Business Development Manager

Speaker Invited

Wednesday 19th June 14:15 - 15:30

Case Studies on the approaches taken to commercial, passenger experience, operations, sustainability and technology utilisation at the new airport.

Third Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.


Paul Hogan
Event Director
The New Airport Show Istanbul


Building the commercial and passenger experience vision for the world’s largest airport project under a single terminal from scratch.

Mert Basar
Chief Commercial Officer
İGA İstanbul New Airport

Developing, and implementing, a strategy to be one of the most technologically advanced airports in the world.

Ersin Inankul
CIO of Istanbul Airport, General Manager iGA Systems
İGA İstanbul New Airport

The opening of the new airport has been a remarkably smooth process overall – how was the ORAT approached to achieve this outcome?

Stephan M. Schwolgin
ORAT Consultant (CPH Airports International)
İGA İstanbul New Airport

17:30 - 17:30
Conference Close

Speaker Invited

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Future Airports Conference Agenda

Thursday 20th June 2019 - Day 1

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska

Head of Passenger Experience Design (Lufthansa, SWISS, Austrian)
Lufthansa Group

Thursday 20th June 09:30 - 10:30

Tomorrow’s customer journey

Fifth Working Session


Ryan Ghee

Head of Strategy & Development
Future Travel Experience

Scene Setting presentation

Understanding the 2020 passenger

Jan Richards

Head of Insights & Planning
Dublin Airport

Additional Panellists

Guido Woska

Head of Passenger Experience Design (Lufthansa, SWISS, Austrian)
Lufthansa Group

Akira Mitsumasu

Vice President - Global Marketing
Japan Airlines

Rohit Talwar

Fast Future

Thursday 20th June 11:30 - 12:30

Inspiration from around the world on how airports and airlines can leverage design and utilise digital tools to better serve the needs of tomorrow’s passengers and stakeholders

Sixth Working Session


The Changi Experience: Creating a positive experience for our passengers

Tan Lye Teck

Executive Vice President - Airport Management
Changi Airport Group

How is Heathrow using innovation, inspiration and collaboration to plan and deliver Heathrow’s future airport?

Fiona Carleton

Director of Expansion Strategy & Future Operations

Leveraging the potential of technologies such as AI, robotics, AR/VR at Munich Airport.

Elisabeth Huber

Innovation and Digitization Manager
Terminal 2 Company Munich Airport

Thursday 20th June 14:00 - 15:00

The future of commercial activities on the airport (Joint with Ancillary conference)(Joint with Future Airports Conference)

Seventh Working Session


Paul Hogan

Event Director
The New Airport Show Istanbul


Update on the BARTA (Brand, Airline, Retailer, Technology, Airport) initiative, which was launched at FTE Ancillary 2017

This ground-breaking cooperation harnesses digital technology and forms new commercial relationships between all stakeholders to drive passenger spending both at the airport and onboard aircraft.

Mirko Fechner

Head Of Business Development
Budapest Airport

How future retail can be the game-changer for airports, airlines and independent lounge operators, and take customer experience and revenues to new heights

Andrea Boni

Founder, LoungeXperiences and former Vice President Marketing, Innovation and Business Development at Brussels Airlines

Michele Fuhs

Founder of Circle4x and former Head of Future Retail of BMW

15:00 - 15:00
Conference Close

Thursday 20th June 16:30 - 17:30

Istanbul Airport tours (led by Turkish Airlines)

Open to Premium Pass Holders Only

Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

2018 video highlights
2017 video highlights

Why be part of FTE Ancillary?

Exhibitor & Delegate Testimonials

“Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

Juha Jarvinen, President, APEX Board & EVP Commercial, Virgin Atlantic

“I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

Tiina Tissari, Vice President, Ancillary Business, Customer Experience, Finnair

“There is a great mix of airlines and airports and travel business attending, which makes it very valuable for the online travel world and doing business with them.”

Valerie Ringrose Fitzsimons, Senior Business Development Manager, CarTrawler

“The event has provided a great insight into the airline industry. It is providing us with a more holistic view on how we can drive ancillary from the inspiration to post-departure stage. It is good to get to know people and we have been able to meet with people with different perspectives from non-airlines as well, and it provides an informal way of creating further contacts.”

Stuart Martin, Revenue Management, Aer Lingus

“I really like the format of the elevator pitches, because there is often not enough time to go to each stand, so that has been a great way to quickly get an idea of the companies. Now that I know the conference, I’d definitely be back next year.”

Patrick Bohl, Head of Retail and Advertising, Budapest Airport

“My main goal here is to hear the latest ideas and trends in the industry, as our airline is a relatively new player in terms of ancillaries. The exhibition has been very interesting and I have been impressed by the number of startups present. The networking has been good, and the event overall has been very well organised.”

Georgy Vakhrushev, Senior Pricing Manager, S7 Airlines

“For me, the event has been excellent. It is a very personal event and easy to connect with the right people. The conference topics have been very interesting, and there has been a very good level of interaction between the speakers and the audience.”

Ingvi Gudmundsson, Product Designer, Icelandair Digital Labs

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15below

“We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been a great show for us with lots of good meetings; the number of airlines here has been good for us. The app has been very efficient.”

Fitzhugh Patrick, Director, Business Development, Fusion & Mark Brown, VP Sales & Client Accounts, EMEA, Fusion

Co-located with FTE Global

FTE global logo

Future Travel Experience Ancillary 2020 will be co-located with Future Travel Experience (FTE) Global. Through a comprehensive conference, exhibition and networking agenda, FTE Global 2020 will deliver the ideas, insights and inspiration stakeholders need to benchmark against leaders around the world, differentiate themselves from their competitors, and future proof their strategies. Visit FTE Global Website