FTE Ancillary 2022 7 - 9 June 2022, Dublin

The New Airport Show Istanbul & Future Airport Conferences

The first of our conference days provide a deep-dive on the story behind the new airport. You can expect to hear from senior executives from İGA, Turkish Airlines and the other key partners to the project, who will share insight on how the new airport was approached, the challenges that were overcome along the way, and the key learnings other industry stakeholders can take away and apply to their own development projects. On the second day in our “Future Airports” conference we will hear from pioneering airlines, and airport operators, from around the world on how they are approaching the development and operation of their latest airport facilities.


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Our 2020 agendas are under development but to give you a good sense of the quality, and diversity, of our speakers please see below a list of our 2019 speakers:

Conferences Agendas Launched

FTE Ancillary & Retailing 2024 Confirmed Speakers Include:


Anko van der Werff

Anko van der Werff

President & CEO

SAS

Guðmundur Daði Rúnarsson

Guðmundur Daði Rúnarsson

CCO and Airport Development Officer

Keflavik Airport

Steven Greenway

Steven Greenway

CEO

flyadeal

Annalisa Gigante

Annalisa Gigante

Board Member of Hangar 51 & Head of Innovation

International Airlines Group (IAG)

Martin Jones

Martin Jones

CEO

CAVU

Karin Gylin

Karin Gylin

Head of Strategic Development and Innovation

Swedavia

Mark Breen

Mark Breen

CEO

Oneiros Aerospace

Holly Boyd-Boland

Holly Boyd-Boland

VP Corporate Development and Chief of Staff

Virgin Atlantic

Sascha Feuerhard

Sascha Feuerhard

Chief Commercial Officer (CCO) and Co-Founder

BEOND

Jennifer Schwierzke

Jennifer Schwierzke

VP of Customer Strategy & Innovation

United Airlines

Adrian Dunne

Adrian Dunne

COO

Aer Lingus

Gregory Owens

Gregory Owens

VP of Europe and Africa

X (formerly Twitter)

Kevin Kleist

Kevin Kleist

Senior Emerging Trends Advisor

Southwest Airlines

Linda Schucroft

Linda Schucroft

Vice President Innovation and Customer Experience

King Salman International Airport

Rohit Talwar

Rohit Talwar

CEO

Fast Future

Dr. Joe Leader

Dr. Joe Leader

CEO

APEX/IFSA

Sammy Patel

Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Melanie Harris

Melanie Harris

Managing Director - Digital Technology

United Airlines

Arthur Reijnhart

Arthur Reijnhart

Executive Director Schiphol Commercial

Royal Schiphol Group

Eric Leopold

Eric Leopold

Founder

Threedot

Dr Jost Daft

Dr Jost Daft

Head of Order Transformation

Lufthansa Group

Gerald Ong

Gerald Ong

Strategy and Commercial Development

Hamad International Airport

Daniel Coleman

Daniel Coleman

Founder & CEO

Future Travel Experience

James Lemon

James Lemon

Global Lead – Travel, Transport & Leisure

Stripe

Jamie Heaslip

Jamie Heaslip

Irish Strategic Growth Lead

Stripe & International Rugby Legend

Andrew Price

Andrew Price

Managing Director

Opermium

Nick Woods

Nick Woods

CIO

MAG

Ryan Ghee

Ryan Ghee

Chief Operating Officer

Future Travel Experience

Andrea Carroll

Andrea Carroll

Group Head of Sustainability

daa

Darin Juby

Darin Juby

Head of Baggage Transformation

Future Travel Experience

Harvey Tate

Harvey Tate

Human API – Digital Transformation

International Airlines Group (IAG)

Dennis van Kleef

Dennis van Kleef

Programme Lead Baggage

Royal Schiphol Group

Wopke Dost

Wopke Dost

Programme Management Lead

nlmtd

Tero Taskila

Tero Taskila

CEO

BEOND

Ross Falconer

Ross Falconer

Head of Content

Future Travel Experience

Seyda Tartar

Seyda Tartar

IT Group Manager

SunExpress

Bill McKimm

Bill McKimm

VP of Travel Sales

eSIM Go

Juliana Ramirez

Juliana Ramirez

VP Ancillary Revenue & Digital Experience

Flair Airlines

Ella Alkalay Schreiber

Ella Alkalay Schreiber

GM of Fintech

Hopper

Martin Thomas

Martin Thomas

Implementation Manager, Airports Automation

IAG Airports

Alex McEvoy

Alex McEvoy

Product Manager, Airports and Lounges

Aer Lingus

Adrian Keating

Adrian Keating

Executive Director Commercial

PLAY Airlines

Jennifer Koontz

Jennifer Koontz

Vice President, Airport Properties & Relations

Enterprise Mobility

Carlos Ruiz

Carlos Ruiz

Director of Commercial Management

Cincinnati / Northern Kentucky International Airport

Ursula Silling

Ursula Silling

CEO

Branchspace

Giovanni Gennaro

Giovanni Gennaro

Open Innovation Manager & CVC

Aeroporti di Roma

Bill Carleton

Bill Carleton

Director, Advanced Recognition Systems

NEC Corporation of America

Martijn Steur

Martijn Steur

Managing Director

Kinetic Consultancy

Mammen Tharakan

Mammen Tharakan

Vice President, Investment & Partnerships

King Salman International Airport

Ahmet Er

Ahmet Er

Digital Transformation and Channel Management Deputy Manager

İGA İstanbul Airport

Dilanur Çetinalp

Dilanur Çetinalp

Digital Transformation and Channel Management Supervisor

İGA İstanbul Airport

Glenn Morgan

Glenn Morgan

Partner

Threedot

Swapnal Chouhan

Swapnal Chouhan

Head of Competence (Airport Management & Commercial)

Munich Airport

Niels Colemont

Niels Colemont

Head of New Optimization Programs

FLYR

Georg Haraldsson

Georg Haraldsson

Chief Information Officer

PLAY Airlines

Andrew Harrison

Andrew Harrison

Managing Director UK Travel

WHSmith

Ricard Vilà

Ricard Vilà

Chief Digital Officer

LATAM Airlines

The New Airport Show Istanbul Conference agenda

View the agenda

Future Airports Conference Agenda

View the agenda

The New Airport Show Istanbul Conference Agenda

Tuesday 18th June


Speaker Invited

Tuesday 18th June 12:30 - 17:30

Istanbul Airport tours (led by İGA)

Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million. 

Wednesday 19th June


08:45 - 08:45
Official EXPO opening



Speaker Invited

Wednesday 19th June 09:15 - 10:30

Joint Keynote Session

Welcome Address


Daniel Coleman
Founder & CEO
Future Travel Experience
Paul Hogan
Event Director
The New Airport Show Istanbul
Dr. Joe Leader
CEO
APEX/IFSA

KEYNOTE ADDRESS


How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant

Paul Armstrong
Enterprise Solutions Architect
Amazon Web Services

Keynote Address


Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.


Speaker Invited

Wednesday 19th June 11:00 - 12:00

The Design, Construction & Delivery approach for the new Istanbul Airport

First Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.

Moderator


İsmail Polat
Chief Technical Officer (CTO)
İGA İstanbul Airport

Supporting panellists


Graham Bolton
Global Practice Leader – Aviation
Mott Macdonald
Tomas Stokke
Director
Haptic Architects
Andrew Thomas
Partner
Grimshaw


Speaker Invited

Wednesday 19th June 12:00 - 13:00

The environmental approach for the new Istanbul Airport

Second Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.

Moderator


Ülkü Özeren
Director - Environment & Sustainability
İGA İstanbul Airport

Panellists


Nihan Derinöz
Regional Office Director
DOLSAR
Haluk Çeribaşı
Company Director
ENCON
Hatice Cinar
HSE Director
Limak
Nisa Talay
Project Manager-Hydrogeologist
Arcadis
Deniz Kargacı
Quality Assurance and Business Development Manager
THY


Speaker Invited

Wednesday 19th June 14:15 - 15:30

Case Studies on the approaches taken to commercial, passenger experience, operations, sustainability and technology utilisation at the new airport.

Third Working Session

Following a scene-setting presentation from the lead executive at IGA responsible for this area of the new airport’s development, a panel discussion will begin with other key stakeholders involved in this area to explain the vision, the challenges overcome along the way and the lessons learned.

Moderator


Paul Hogan
Event Director
The New Airport Show Istanbul

Presenters


Building the commercial and passenger experience vision for the world’s largest airport project under a single terminal from scratch.

Mert Basar
Chief Commercial Officer
İGA İstanbul Airport

Developing, and implementing, a strategy to be one of the most technologically advanced airports in the world.

Ersin Inankul
Head of Aviation Digital
Jacobs

The opening of the new airport has been a remarkably smooth process overall – how was the ORAT approached to achieve this outcome?

Stephan M. Schwolgin
ORAT Consultant (CPH Airports International)
İGA İstanbul Airport

17:30 - 17:30
Conference Close



Speaker Invited

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Register today – Free for airlines and low-cost for airports

See registration options Register now

Future Airports Conference Agenda

Thursday 20th June 2019 - Day 1

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session

KEYNOTE ADDRESS


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska

Global Executive Partner & Managing Director
Manyone

Thursday 20th June 09:30 - 10:30

Tomorrow’s customer journey

Fifth Working Session

Moderator


Ryan Ghee

Chief Operating Officer
Future Travel Experience

Scene Setting presentation


Understanding the 2020 passenger

Jan Richards

Head of Insights & Planning
Dublin Airport

Additional Panellists


Guido Woska

Global Executive Partner & Managing Director
Manyone

Akira Mitsumasu

VP, Global Marketing & CX
Japan Airlines & Member of the APEX Board of Directors

Rohit Talwar

CEO
Fast Future

Thursday 20th June 11:30 - 12:30

Inspiration from around the world on how airports and airlines can leverage design and utilise digital tools to better serve the needs of tomorrow’s passengers and stakeholders

Sixth Working Session

Presenters


The Changi Experience: Creating a positive experience for our passengers

Tan Lye Teck

Executive Vice President - Airport Management
Changi Airport Group


How is Heathrow using innovation, inspiration and collaboration to plan and deliver Heathrow’s future airport?

Fiona Carleton

Director of Expansion Strategy & Future Operations
Heathrow


Leveraging the potential of technologies such as AI, robotics, AR/VR at Munich Airport.

Elisabeth Huber

Innovation and Digitization Manager
Terminal 2 Company Munich Airport

Thursday 20th June 14:00 - 15:00

The future of commercial activities on the airport (Joint with Ancillary conference)(Joint with Future Airports Conference)

Seventh Working Session

Moderator


Paul Hogan

Event Director
The New Airport Show Istanbul

Presenters


Update on the BARTA (Brand, Airline, Retailer, Technology, Airport) initiative, which was launched at FTE Ancillary 2017

This ground-breaking cooperation harnesses digital technology and forms new commercial relationships between all stakeholders to drive passenger spending both at the airport and onboard aircraft.

Mirko Fechner

Head Of Business Development
Budapest Airport


How future retail can be the game-changer for airports, airlines and independent lounge operators, and take customer experience and revenues to new heights

Andrea Boni

Founder, LoungeXperiences and former Vice President Marketing, Innovation and Business Development at Brussels Airlines
 

Michele Fuhs

Founder of Circle4x and former Head of Future Retail of BMW
 


15:00 - 15:00
Conference Close

Thursday 20th June 16:30 - 17:30

Istanbul Airport tours (led by Turkish Airlines)

Open to Premium Pass Holders Only

Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

Register today – Free for airlines and low-cost for airports

See registration options Register now
2023 video highlights
2022 video highlights
2018 video highlights
2017 video highlights

Why be part of FTE Ancillary & Retailing?

Exhibitor & Delegate Testimonials

“I think it’s a great event and it’s just a great platform to discover lots of different ideas out there. We as an airline can take advantage of some of these ideas and work together with our partners to bring some of them to life.”

Robert Carey, President, Wizz Air

“We have had a wonderful experience. This is our first time exhibiting at FTE Dublin. The quality of people that we have met has been superb. It is one of the first events we have been to where there is a real social aspect to it. What FTE puts on outside of the actual conferences and exhibition is really engaging.”

Mike Bathard, Managing Director, beSIM Global

“Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

Juha Jarvinen, CCO, Virgin Atlantic

“We very much enjoy coming to Dublin for FTE EMEA and FTE Ancillary & Retailing. We have had a good event, speaking to exactly the right people. It is everything we hoped for. The social events are of paramount importance. In the exhibition we have serious talks about business and our vision, then the social events really give a different aspect to the event – you are able to converse with people on a different level in a more relaxed atmosphere.”

Jasper Quak, Managing Director, BAGTAG

“I have been very happy being here. We have had a good audience with lots of nice meetings and relevant people. The social aspect of the event has been very nice – the opportunities have been there to meet people, and everyone has been in good spirits. The conference content has been well tailored. Will we attend again? The immediate answer is yes.”

Christian Baillet, CEO, SimpleVisa

“The event will give us an insight on where we stand, how Covid has changed certain frameworks and should give us food for thought of how to handle the challenges in the future of the retail and F&B world. Come and join the FTE Event in Dublin and be inspired.”

Philipp Ahrens, Senior Vice President Center Management, Vienna Airport

“I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

Tiina Tissari, Vice President, Customer Experience and Products, Finnair

“It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

There is so much we need to understand now about what the future consumer and airport ecosystem looks like, and FTE Ancillary & Retailing is the perfect forum to bring all stakeholders together at this key moment of the recovery to reimagine how we innovate, and collaborate, for the benefit of our passengers, and our businesses.”

Jayne Wear, Head of Commercial Products & Transport, Auckland Airport

“We are very humbled and proud to have won the FTE EMEA Startup Innovation Award here, which is a great milestone for us. We have met a number of interesting people here and had many good conversations. Our priority has been to meet the many airlines here, which is our channel to market. We have had some good conversations and now our job is to transform those conversations into real business. We’re very pleased to have been here at the event and pleased with the quality of visitors we saw. Another nice element has been to network with our start-up peers. It’s also very good from the perspective of airline and airport contacts – it’s nice to have a broad ecosystem here. We as SimpleVisa would be most pleased to come back to the Future Travel Experience events.”

Christian Baillet, CEO SimpleVisa

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15below

“It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

“FTE Dublin 2023 has been great. We have been able to speak with a lot of existing customers plus prospective ones. I think most importantly, what is very good about FTE is it creates a forum where we can discuss with airlines and other technology vendors the future of real customer experiences. It is very nice to meet people in an unconstrained social environment, connect and forge relationships that will hopefully lead to partnerships in the near future.”

Alex Mans, Founder & CEO, FLYR Labs

“It has been a great event. The diverse range of exhibitors is also nice to see, including the start-ups and disruptors, which provide food for thought as to how the industry is evolving. The networking is excellent – it has been good to catch up with people I have met through previous FTE events and also meet many new contacts. I have attended for many years and always found it among the most interesting and relevant events for what I do.”

Chris Annetts, Chief Strategy Officer, Heathrow

“The experience here at FTE Dublin has been great. We arrived on the first night and had the FTE Ice Breaker – there was great music and lots of people talking to each other, which was very friendly. The conference sessions were very good as well. We have had a lot of people visiting the exhibition booth – everyone is very interested in new technology and I think we will get a lot out of it.”

Brad Stein, VP Global Solutions Consulting, PolyAI

“This is our first FTE event, so it has been such an exciting experience for us. The decision-makers are here at the event – it is nice to have meetings with people who can actually do things. It was very easy to arrange meetings beforehand – the app was super great. People are actually really active in the app, which I found refreshing. There has been a great energy here. It has been very much worth it.”

Lauren Koenig, Chief Marketing Officer, CELITECH

“It has been a great experience for us. It is our first time attending and exhibiting as CAVU here at FTE Dublin. We have had a great time and the networking has been great with some very valuable meetings and hopefully some good conversations to continue from them. We are really pleased with our stand location. We have had some great walk-ups and scheduled meetings – the team have had a very busy few days, so we are very happy.”

Paige Smith, Business Development Manager, CAVU

“This is my first time attending an FTE event. The difference between this event and other events is the quality of people. The meetings we have had over the last few days have all been with decision-makers with buying power – for us, that is what makes the difference.”

Robert Ardino, Vice President, Blue Ribbon Bags

“We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been amazing. The social events have been amazing. People have brought some good energy. We’ve seen a lot of interesting exhibitors here as well, which is really promising for us as an ancillary aggregator. We’ve been engaging with interest from the airlines, but also looking at innovations here and how we can potentially adopt them into what we are offering airlines. It’s certainly been worthwhile and is an event we’ll continue to attend in the future.”

Heinrich Brand, Co-founder & COO, Hepstar

“We’ve had a lot of activity at our booth, which means we can engage very well with lots of airlines who are interested in what we want to talk about. The event has been a great networking opportunity – we’ve met lots of people and had lots of discussions. There are many events in the calendar and we have to focus on the ones that matter – this one definitely makes sense because there’s an ancillary track and that’s a key part of our portfolio, so we’ll definitely be back.”

Dominic Matthews, Sales Director, FLYR Labs

“We’ve had two great days meeting industry colleagues and peers and of course lots of airlines from all over Europe, as well as the Americas. So, it’s been really valuable and great to be meeting our airline colleagues in person. There have been lots of great sessions and lots of great insights from airlines as well on their recovery and how they’re using digital, and the investment in digital retail, to really amplify their recovery now as we’re post-COVID.”

Kathrina Gallogly, Director of Marketing, Datalex

“The opportunities to connect and network with people here at FTE Dublin have been incredible – there are so many opportunities, not just walking around the exhibition hall, but also in the evenings at the social events. Those opportunities to forge new relationships and reacquaint with old contacts have been incredible. This is certainly an event that we will come back to and we’ll also look at the other FTE events around the world.”

Ed Thorne, Global Marketing Director, Airport Dimensions

“It was brilliant to attend FTE Dublin. It was a pleasure to meet many contacts – it was very beneficial for me. The conferences were very interesting and definitely addressed the right topics. The exhibition has also been amazing – it’s been interesting to meet with the start-ups. The networking has been brilliant and the venues for the social events were very nice, especially for people visiting Dublin for the first time. The networking is the most important thing about the event. I’m definitely looking forward to coming back to FTE Dublin next year.”

Nicol Seifertová, e-Commerce Manager, Prague Airport

Co-located with FTE EMEA

This show is a gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.

Visit FTE EMEA website >>