On the Ground: Initiatives

Ryanair has opened a new state-of-the art digital and IT innovation hub, Travel Labs Spain, based in Madrid, as part of its digital initiatives under Year 4 of its ‘Always Getting Better’ programme.

Andy Bien, CIO, Airport Authority Hong Kong, discusses new and emerging technologies, customer experience and the need for more collaboration. 

IATA’s Nick Careen and Hemant Mistry discuss the thinking behind NEXTT, what they hope it will achieve, and why airlines and airports should get involved in the project.

Michael Ibbitson, Dubai Airports’ EVP, Technology and Infrastructure, discusses beacons, robotics, biometrics and the airport of the future.

Stuart Rattray, GM Technology, outlines how Sydney Airport is embracing open data and biometrics to improve the passenger experience and optimise efficiency.

Passengers who have a connection time of 20 hours or more can take advantage of free accommodation in Istanbul before continuing their journey.