REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Latest industry news on how passenger experience is being improved by the use of robotics, big data analytics and Artificial Intelligence (AI) in the booking process and within the airport terminal.
Schiphol, KLM and NEURA Robotics have collaborated on ARC (Autonomous Robot for GPU Connection). This pioneering project aims to make aviation more efficient, sustainable, and future-proof.
YVR is deploying Deep Turnaround in partnership with Schiphol Groupâs Aviation Solutions. Deep Turnaround is an AI-powered technology platform designed to enhance the efficiency of aircraft turnaround operations.
Aeroporti di Roma has launched Virtual Assistant â an advanced AI-powered digital companion designed to enhance the travel experience at FCO by providing real-time information and personalised support.
In this video interview, Daan Boot, Strategy & Innovation Advisor, discusses how Royal Schiphol Group is leveraging technology, cross-industry collaboration and more to drive autonomous Smart Ramp innovation.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Exploring new trends & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit â co-located to deliver the regionâs most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the âCES of Aviationâ taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 â uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Halifax International Airport Authority, in partnership with Halifax-based startup Maritime Robotics, has launched two custom-built passenger experience robots at Halifax Stanfield to support a seamless journey.
Lufthansa and Fraport are further optimising aircraft handling at Frankfurt Airport. Together with zeroG, the partners are introducing an innovative AI-based camera solution called âseerâ, using real-time data.
Alaska Airlines Director of Innovation Bernadette Berger unveiled a transformative new vision for airport gate experiences in a compelling keynote at the FTE World Innovation Summit on 15 May 2025.
Read our FTE World Innovation Summit preview highlighting a broad range of pioneering event sponsors, guided tours of the landmark new PIT terminal, innovation tours across Pittsburgh, innovation pitch sessions, and more.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
FTE World Innovation Summit attendees will receive an exclusive first-look at Pittsburgh International Airportâs landmark new terminal through guided tours and in-depth conference sessions. Read our full preview.
Journey Robotics is Emerging Technology Showcase Sponsor of the FTE World Innovation Summit. In this interview, its CEO Reeg Allen discusses transforming baggage handling through robotics and automation.
In part 1 of our focus on robotics and automation, Schiphol Group, Boston Dynamics, Southwest Airlines and Fraport share insights into how these technologies can enhance operational efficiency and CX.
Lufthansa Innovation Hub and Munich Airport Terminal 2 are partnering on joint initiatives to drive innovation. As part of these efforts, two autonomous robots developed by Ottonomy are being deployed.
In part 2 of our comprehensive focus on Generative AI, Alaska Airlines, VINCI Airports â AĂŠroports de Lyon, Turkish Airlines, Berlin Brandenburg Airport and Amazon Web Services share how it is poised to transform CX.
In part 1 of our comprehensive focus on Generative AI, Aeroporti di Roma, Fraport, SITA and DataArt share how it is poised to revolutionise processes, streamline operations and enhance user experiences.
Barcelona Airport has collaborated with Areas to open SELF, which is said to be the worldâs first robotic restaurant incorporating Artificial Intelligence in an airport, in order to âoptimise operational processes and improve CXâ.
Air Canada, Avinor, Lufthansa, LAS, Southwest, KEF, United, DOH and more share their insights into the top baggage trends to watch in 2025: robotics, autonomous vehicles, bag tagging, tracking and more.
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