REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Alaska Airlines has partnered with Meili to modernise its car rental booking CX, enhance operational efficiency and retain control of its brand and customer data. The airline went live just nine business days after kick-off.
Southwest Airlines has launched a first-of-its-kind U.S. airline plugin in ChatGPT, enabling travellers to discover and shop for flights through AI. Developed with OpenAI and AWS, it enables AI-powered travel planning.
Sunshine Coast Airport has opened a new arrivals precinct and baggage claim featuring upgraded amenities and greater baggage handling capacity, enhancing CX and efficiency as its transformation progresses.
Seattle-Tacoma International Airport is expanding its duty free offering by 30,700 square feet through a Hudson-led joint venture, introducing new retail concepts, immersive experiences and much more.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Heathrow is extending its partnership with Adobe to integrate agentic AI and personalised digital experiences, helping passengers find accurate, relevant airport information across websites and AI-powered search platforms.
Delta Air Lines is preparing to extend fast, free Delta Sync Wi-Fi across its trans-Pacific network, marking the final step towards global connectivity and allowing passengers to stay connected across six continents.
Air France is refreshing its onboard dining experience with new menus from Michelin-starred chefs and renowned pastry specialists across La Première, Business and Premium, featuring seasonal French ingredients.
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