REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Delta Air Lines is refreshing its Delta One Missoni amenity kits with five seasonal colourways and an upgraded Grown Alchemist skincare routine, elevating inflight self-care and collectability.
Tigerair Taiwan is introducing its first inflight entertainment offering in partnership with Stellar Entertainment, across its Airbus A320 fleet, as the airline takes its passenger experience to the next level.
airBaltic is introducing a new ticket fare, Economy MINI, an entry-level option for customers travelling with only a personal item. The new fare is available for purchase exclusively through the airline’s sales channels.
Etihad Airways is rolling out a new collectable Business Class Destination Collection featuring 14 city-inspired amenity kits, alongside a first-of-its-kind skincare partnership with LANEIGE.
Find out more about the shortlisted airlines, airports and vendors competing head-to-head in the FTE Innovate Awards, which will be at the epicentre of the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events (Dublin, 9-11 June).
United Airlines has introduced a dedicated Peacock inflight channel, giving passengers access to fan-favourite series and originals on seatback screens and personal devices, expanding the airline’s premium IFE options.
Air France is upgrading its Premium cabin with a new culinary experience by Michelin-starred chef Frédéric Simonin, alongside enhanced recliner seats, comfort amenities, and 4K touchscreens for an elevated long-haul journey.
Wizz Air has partnered with HTS to introduce Disruption Assistance, a proactive rebooking solution that enhances passenger flexibility, boosts ancillary revenue, and improves CX during day-of-travel disruptions.
Air Macau is advancing its Modern Airline Retailing strategy with Datalex’s Stellex Offer Shopping & Pricing Engine, unlocking new revenue opportunities, enhancing digital customer engagement.
The winners of the FTE World Airline Ancillary and FTE World Airport Retailing Awards 2026 will be announced during an awards ceremony on 10 June at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events.
Virgin Atlantic begins rolling out Starlink WiFi, offering free high-speed connectivity on A350s from May, enabling passengers to stream, work, and stay connected, with full fleet coverage expected by 2027.
Southwest Airlines teams up with Siete Foods to bring Mini Grain Free Mexican Wedding Cookies to Extra Leg Room passengers, offering a tasty, gluten-free, dairy-free snack and enhancing the onboard experience.
Alaska Airlines and Hawaiian Airlines have transitioned to a shared passenger service system, unifying bookings, apps, loyalty programmes, and airport check-in to deliver a seamless, self-service-enabled CX.
Air Canada is introducing Panasonic Avionics’ Astrova inflight engagement solution on multiple aircraft types, offering 4K HDR displays, premium audio, USB-C power, and modular design for a seamless, modern inflight CX.
Japan Airlines equips its new B737 MAX 8 fleet with RECARO R2 Economy Class seats, featuring ergonomic design, device connectivity, and enhanced storage to boost passenger comfort and onboard experience.
Virgin Atlantic is the first airline to launch an app in ChatGPT, allowing customers to search and book flights with simple, natural language. This innovation builds on the airline’s digital efforts to create a seamless, personalised CX.
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