Redefining the end-to-end passenger experience | Independent news and events




Up in the Air Conference

No industry event does more to inspire, engage and connect its participants

10-12 September 2018 Mandalay Bay Resort, Las Vegas

Supporting Partner:

Supporting Partner:

Host:

Host:


Up in the Air Conference


The ‘Up in the Air’ conference stream at FTE Global, which will be delivered in partnership with the Airline Passenger Experience Association (APEX), is widely regarded as an industry-leading conference for airlines, OEMs, cabin designers and vendors to share their latest in-flight innovations and define which direction the in-flight passenger experience will take in the future. FTE’s independent and passenger-focused mentality is renowned for creating high-quality discussion and progress that cannot be matched by any other event in the marketplace.

Great care is taken to ensure delegates hear from the most forward thinking and pioneering air transport and travel industry leaders. The 2018 ‘Up in the Air’ agenda will focus on future opportunities and challenges in areas including next generation in-flight entertainment, connectivity, cabin design, passenger comfort, crew empowerment and personalisation.

Monday 10th September - Day 1


Speaker Invited

Monday 10th September 13:30 - 15:00

Opening Keynote Session

Welcome Address


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Welcome Address


Joe Leader
CEO
APEX & IFSA

Welcome from the host


Rosemary A. Vassiliadis
Director of Aviation
Clark County Department of Aviation

INTRODUCING OUR CONFERENCE PROVOCATEURS


Our 2018 event will see us introduce a team of provocateurs who will challenge the status quo in every session. A provocateur will be present in each of the four conference tracks, and will offer their expert opinions and pose challenging questions on topics that they do not usually focus on in their day-to-day roles. This outside-of-the-industry inspiration will help to provide new ideas on alternative approaches that could benefit the air transport sector. In each case, they will be paired with a progressive thinker who works within the industry in order to provide a balanced view. In this session, they will debate the motivations to disrupt and lessons they have learned to date.

Outside-of-the-industry innovator

Jochen Werner
VP Cabin & Industrial Design
Airbus

Industry innovator

Dave Wilson
Director, Airport Innovation
Port of Seattle

Outside-of-the-industry innovator

Joyen Vakil
Senior Vice President of Design & Development
MGM Resorts International

Industry innovator

Kiran Merchant
CEO
Merchant Aviation & Chairman of Airport Fast Forward

Outside-of-the-industry innovator

Christine-De-Lille
Christine De Lille
Professor Innovation Networks
The Hague University of Applied Sciences

Industry innovator

Garen Moreno
Director, Strategic Partnering
BMW Designworks

Outside-of-the-industry innovator

Jim Newton
Global Market Development Director
McLaren Applied Technologies

Industry innovator

Sander Stomph
Director ODS (Design Doing & Data Science)
KLM Royal Dutch Airlines

INSPIRATIONAL KEYNOTES


Design and technology powering the next wave of innovation

Brian Loo
Producer
Walt Disney Imagineering

Walt Disney Imagineering is the unique, creative force behind Walt Disney Parks and Resorts that dreams up, designs and builds all Disney theme parks, resorts, attractions, cruise ships, real estate developments, and regional entertainment venues worldwide. In his inspirational Keynote, Brian will explain how design and technology will power the next wave of innovation at Walt Disney Imagineering, and how this thinking can be applied to the air transport industry to help shape future customer experiences.

Disrupting through approaches that WOW

Skúli Mogensen
Founder and CEO
WOW Air

Skúli Mogensen is the founder, CEO, and sole owner of WOW air. Prior to founding WOW air, Skúli spent 20 years as an entrepreneur and investor, primarily in the technology, media, and telecom industry in North America and Europe. He was awarded The Businessman of the Year Award in Iceland in 2011 and 2016.

More speakers to be announced soon

Register now


15:00 - 16:00
Official exhibition opening and coffee break


Speaker Invited

Monday 10th September 16:00 - 17:30

The future of travel, and guest experiences, according to those with disruptive visions

Second Working Session

Moderator


Garen Moreno
Director, Strategic Partnering
BMW Designworks

Presenters


Supersonic travel, labs and fresh approaches to coincide with the 2020 Olympics

Akira Mitsumasu
VP Marketing Strategy & Research, Asia Oceania Region
Japan Airlines

Developing and operating the first-ever luxury hotel in space 

Frank Bunger
CEO
Orion Span

Extending capacity and enhancing air travel with Hyperloop

YJ Fischer
Head of International Business Development
Virgin Hyperloop One

Reimagining what the purpose of an airport will be in the future

Sarah Wittlieb
Vice President Innovation & Creation
Munich Airport & LabCampus GmbH

More speakers to be announced soon

Register now


Speaker Invited

Monday 10th September 17:30 - 18:00

Day 1 Closing Keynote for all participants


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Gil West
Senior Executive Vice President and Chief Operating Officer
Delta Air Lines

Gil leads the team at Delta responsible for safe, reliable operations across the globe, including more than 70,000 employees in Airport Customer Service; Cargo; Corporate Safety, Security and Compliance; Delta Connection; Delta Global Services; Delta Private Jets; Flight Operations; In-Flight Service; Information Technology; Operations Analysis and Performance; Operations and Customer Center; Supply Chain Management; and Technical Operations.

More speakers to be announced soon

Register now


Speaker Invited

Monday 10th September 18:00 - 19:00

Happy Hour in the exhibition hall

Make the most of the vital networking opportunities provided at the FTE Global 2018 Happy Hour drinks reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over refreshing drinks and snacks. Happy Hour will begin early so participants have more scope to network outside of the official event proceedings.

Register now

Tuesday 11th September - Day 2


08:00 - 09:00
Breakfast, networking and showcase in the exhibition hall


Speaker Invited

Tuesday 11th September 09:00 - 10:15

FTE “Up in the Air” Keynote Addresses

JOINT MODERATORS


Master of Ceremonies & Provocateurs at Large

Christine-De-Lille
Christine De Lille
Professor Innovation Networks
TU Delft/THUAS
Garen Moreno
Director, Strategic Partnering
BMW Designworks

KEYNOTE ADDRESS


What are the views of JetBlue on how technology and innovation will continue to redefine an airline’s performance, product and service offering inflight?

Mike Stromer
Vice President - Tech Products
JetBlue Airways

KEYNOTE ADDRESS


Sun Country Airlines has reconfigured, and reimagined, the interior of all its planes and is also now taking a different approach to catering. What was the thinking behind these decisions, and what impact will they have on passengers?

Jude Bricker (invited)
CEO
Sun Country Airlines

More speakers to be announced soon

Register now


10:15 - 11:00
Coffee break in the exhibition hall


Speaker Invited

Tuesday 11th September 11:00 - 12:30

How can we stop stifling innovation?

Fourth working session

Innovators and disruptors come up with great ideas to improve the inflight experience but very few make it to market. How can we work together to stop stifling innovation and deliver meaningful improvements on board aircraft? This session will provide a platform for open and honest discussion between a variety of stakeholders.

Format: Each panellist gets 5-10 minutes each to present their opinion before a panel discussion begins.

Chairman


Garen Moreno
Director, Strategic Partnering
BMW Designworks

The airframe manufacturer perspective:


Ingo Gäthje
VP – Head of Cabin and Cargo Innovation
Airbus Operations

The airline perspective:


Melissa Raudebaugh (invited)
General Manager, Marketing
Delta Air Lines

The systems and equipment supplier perspective:


Ron Verweij
Innovation / R&T Manager
Zodiac Aerospace

The Startup Perspective:


Hank Scott
CEO
Molon Labe Seating

The Student Perspective:


Winner of the FTE/KLM/TU Delft Student Disruptor FTE Global Design Challenge

Iris Chung
Graduate Student Integrated Product Design
Delft University of Technology

More speakers to be announced soon

Register now


12:30 - 13:45
Lunch break in the exhibition hall


Speaker Invited

Tuesday 11th September 13:45 - 14:10

Post-Lunch Keynote for all conference delegates


Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Ted Christie
President
Spirit Airlines

Ted joined Spirit, the largest Ultra-Low-Cost Carrier in the United States, Latin America and the Caribbean, in April 2012 as Senior Vice President and Chief Financial Officer. In January 2017, Mr. Christie was promoted to Executive Vice President and Chief Financial Officer. In January 2018, Christie was promoted to President and Chief Financial Officer. In this role he has overall responsibility for the finance and commercial functions as well as operations, IT and human resources. Christie will become Spirit’s Chief Executive Officer on January 1, 2019, succeeding Bob Fornaro.

More speakers to be announced soon

Register now


Speaker Invited

Tuesday 11th September 14:10 - 15:30

Connectivity & IFE Business Case Summit – Global Edition

Fifth Working Session


With a raft of IFEC solutions already on the market it can be difficult for airlines to decide which product and approach best suits their individual needs. While high-speed connectivity might be the best option for one airline, a non-connected IFE solution might be more suitable for another.

We will bring together a collection of airlines and industry providers for a fast-paced panel discussion where attendees will be able to cut through the noise, learn from the first-movers and identify which solutions are right for their airline today, in five years’ time and further into the future, and the best ways to maximise the roll-out of a new IFEC programme.

Moderator


Seth Miller
Contributing Editor
PaxEx.Aero

Panellists


Mike Stromer
Vice President - Tech Products
JetBlue Airways
Eric Watko
Executive VP Product, Marketing and Strategy
SES Networks
Juha Jarvinen
Chief Commercial Officer
Finnair & Vice-President of APEX
Lania Rittenhouse (invited)
Vice President, Inflight Experience
Spirit Airlines
David Bartlett
Chief Technology Officer
Panasonic Avionics

Questions to be debated: 

  • What are the best ways to market a connectivity/IFE product to drive awareness and usage among passengers?
  • What are the best approaches to deliver a consistent experience across mixed services and fleets?
  • What impact does connectivity have on the usage of existing seatback IFE platforms? Also, does installation of connectivity make future investments in seatback IFE less likely?
  • What impact have your connectivity/IFE efforts had on passenger experience scores?
  • How effective have your connectivity/IFE efforts been so far in terms of creating new ancillary revenue streams?
  • Does the industry need more standardisation around onboard connectivity? If so, how should this be addressed?
  • How are airlines and suppliers dealing with data and privacy, especially with GDPR now in play?
  • How will the rollout of 5G impact onboard connectivity and the wider passenger experience?
  • What are your views on the need for supplier consolidation?
  • What is the best piece of advice you can share from your connectivity/IFE experiences to date?
  • How do you expect your connectivity strategy to evolve over the next 5 and 10 years?

More speakers to be announced soon

Register now


15:30 - 16:15
Coffee break in the exhibition hall


Speaker Invited

Tuesday 11th September 16:15 - 17:30

Future technology & innovation in the cabin

Sixth Working Session

Moderator


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Speakers


Lufthansa Technik has launched a Cabin 4.0 project leveraging state of the art sensor technology inside a real cabin mock-up in Hamburg. What has it learned so far from these efforts?

Sven Taubert
Program Leader & Site Manager - Innovation Business & Product Development
Lufthansa Technik AG

The FTE Tech Download Think Tank – Inflight Special – A live experience with audience participation that will help to shape the final Think Tank output

A working team of industry experts including representatives from Google, WOW air, APEX & Alaska Airlines has worked to assess a range of new technologies and will report on the viability of what can each technology can do for airlines, airports and other industry stakeholders. In this session we will deep-dive on the potential these technologies could offer in the cabin.

Goals:

  • Understand the potential of each of the technologies
  • Identify use cases for airlines and their partners
  • Share best practice and lessons learned from first-movers
  • Create a final ranking of which technologies to prioritise
  • Leave the audience with a clear idea on which technologies to invest in

Potential topics/technologies to be discussed include:

  • AI & Machine Learning
  • Robotics
  • Biometrics
  • Wearables, VR & AR
  • Big Data & Analytics
  • Internet of Things
  • Blockchain
  • 5G
  • Other new tech to watch

Think Tank team members presenting onsite: 

Sveinn Akerlie
CIO, Head of WOW labs
WOW Air
Joe Leader
CEO
APEX & IFSA

Additional Perspectives from our provocateurs:

Christine-De-Lille
Christine De Lille
Professor Innovation Networks
TU Delft/THUAS
Garen Moreno
Director, Strategic Partnering
BMW Designworks

More speakers to be announced soon

Register now


Speaker Invited

Tuesday 11th September 19:30 - 22:30

FTE Global 2018 Gala Evening and FTE Awards Ceremony

AT Hyde – Bellagio casino & resort

Hosted by

Sponsored by

Hosted by McCarran International Airport and sponsored by Rockwell Collins, we can guarantee you a memorable evening with the finest food, drink and entertainment that Las Vegas has to offer at the FTE Global 2018 Gala Party. The event will be this year’s premiere networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment. The social and networking events are open to all FTE Global delegates.

Register now

Wednesday 12th September - Day 3


Speaker Invited

Wednesday 12th September 09:30 - 10:30

Day 3 Keynotes for all conference delegates

KEYNOTE ADDRESS


NASA… It’s not just about space. New technologies that fuse the physical, digital and biological worlds are converging to create the ‘Fourth Industrial Revolution’. So, how will that change things on the ground and in the air?

Dr. Jaiwon Shin
Associate Administrator for Aeronautics – Aeronautics Research Mission Directorate
NASA

Dr. Jaiwon Shin is the associate administrator for the Aeronautics Research Mission Directorate (ARMD), a position which he has held since 2008. Mr. Shin manages the agency’s aeronautics research portfolio and guides its strategic direction, including research in advanced air vehicle concepts, airspace operations and safety, integrated aviation systems, and the nurturing and development of transformative concepts for aviation.

KEYNOTE ADDRESS


Can Swoop be ultra-low-cost and still provide a great customer experience, and how else will this new airline (part of the WestJet Group) differentiate itself?

Steven Greenway
President
Swoop

Steven serves as Executive Vice-President and President of Swoop at WestJet Airlines Ltd. since March 2018. He has been Member of the Management Board at SkyEurope Airlines, a.s. since 2007 and serves as its Chief Commercial Officer. Prior to joining WestJet, he was the CEO of reward-U, the pioneering low -cost carrier (LCC) loyalty programme of HK Express, and as the Board of Director of Zuji. Mr. Greenway served as Chief Commercial Officer at Jazeera Airways Co. K.S.C.P. since January 2009. Mr. Greenway has held a variety of executive and leadership positions at airlines including Japanese LLC Peach Aviation, Virgin Blue, Virgin Atlantic and Qantas.

More speakers to be announced soon

Register now


10:30 - 11:15
Coffee break in the exhibition hall


Speaker Invited

Wednesday 12th September 11:15 - 12:45

Co-Creation & Workshops

Seventh Working Session

Co-Creation Groups


We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration and co-creation between stakeholders at the show, as opposed to just discussing the need for it, which is why we run our co-creation sessions. The session will provide a platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience and business performance. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

What learnings could we apply from F1 to air-transport?

Jim Newton
Director
McLaren Applied Technologies

More speakers to be announced soon

Register now


12:45 - 13:45
Lunch in the exhibition hall


Speaker Invited

Wednesday 12th September 13:45 - 15:15

Creating a business case for customer experience

Eighth Working Session

Moderator


daniel-coleman
Daniel Coleman
Founder
Future Travel Experience

Speakers


Finnair is reaping the rewards of its Asia-centric, end-to-end customer-focused strategy, but have all the investments in technology, service and empowering staff paid off, or were some not as valued by passengers as expected?

Juha Jarvinen
Chief Commercial Officer
Finnair & Vice-President of APEX

Tapping into technology, design and service to create a world-class guest experience in Doha

Suhail Kadri
Vice President IT
Hamad International Airport

Making customer experience, innovation, and business performance work hand in hand – new approaches at ATL.

Dawn Gregory
Director, Innovation and Performance
Hartsfield-Jackson Atlanta International Airport

Special Closing Presentation


Invest in the Guest: How Spirit Airlines transformed itself by providing not only a low price but also a great value

Lania Rittenhouse (invited)
Vice President, Inflight Experience
Spirit Airlines
Bobby Schroeter
VP of Sales and Marketing
Spirit Airlines

More speakers to be announced soon

Register now


Speaker Invited

Wednesday 12th September 16:00 - 17:00

Tours

McCarran International Airport tours

A showcase of passenger experience and design excellence – guided tours of Las Vegas McCarran International Airport T3 will start kerbside and work through the terminal and onto the apron.

Tours of the Las Vegas Switch Data Center

Las Vegas, Nevada is home to Switch’s Tier 5® Platinum rated multi-tenant/colocation data centres. With capacity approximately 2 million square feet of data centre space and capacity to deliver up to 315 MW of power, it is the most advanced and most efficient data centre campus in the world.

Register now

Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner ACC Airports Consultants Council

Strategic Partner

FTE global Supporting Partner Airport fastforward Of The Future

Strategic Partner

Jet blue partner fte global

Platinum Sponsor

FTE global platinum sponsor hamad international airport

Platinum Sponsor

FTE global Platinum sponsor rockwell-collins

Gold Sponsor

FTE global gold sponsor Adobe

Gold Sponsor

FTE global gold sponsor Airport Lounge Development

Gold Sponsor

FTE global gold sponsor ses-networks

Gold Sponsor

FTE global gold sponsor AOE

Gold Sponsor

FTE global gold sponsor Mindtree

Gold Sponsor

FTE global gold sponsor Mindtree

Gold Sponsor

FTE global gold sponsor ses-networks

Gold Sponsor

FTE global gold sponsor Volantio

Gold Sponsor

FTE global gold sponsor xebia

Silver Sponsor

FTE global gold sponsor Volantio
Travel & Accommodation

The Mandalay Bay Resort

10-12 September 2018, Las Vegas, United States

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2018, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accommodation Details

Why attend FTE Global 2018?

Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.

“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”

Liliana Petrova, Customer Experience Director, JetBlue Airways

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”

Jason Chua, Project Executive, A³ by Airbus Group

“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”

François Chopard, CEO and Founder, Starburst Accelerator

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr. Joachim Schneider, Vice President Product Management, Lufthansa

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Event
Future Travel Experience Global 2018
Date
- September 2018
Location
Mandalay Bay Resort, Las Vegas, United States

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