The survey sheds light on passenger demand for self-service, automation, biometric identification and baggage tracking, complemented by a human touch.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The survey sheds light on passenger demand for self-service, automation, biometric identification and baggage tracking, complemented by a human touch.
Read some of the key takeaways from the Future Travel Experience Global Jump Seat Debate, which was led by British Airways’ Raoul Cooper.
FTE explores how the likes of Orlando, San Jose, Miami and Los Angeles international airports are making use of biometrics technology.
Working with CBP, the airport plans to implement biometrics for all departing travellers at seven gates this year, as part of the biometric exit mandate.
FTE spoke to Miami International Airport, British Airways and U.S. CBP to explore the advantages and challenges relating to biometrics technology.
The initial phase of the trial will test four key steps in the passenger journey including automated check-in, bag drop, lounge access and boarding.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Orlando International will be the first US airport to fully deploy the U.S. Customs & Border Protection (CBP) Biometric Entry and Exit Program.
Passengers flying with British Airways from Orlando International Airport to London Gatwick can now enjoy a secure and seamless departure with SITA’s biometric boarding at the gate.
Los Angeles World Airports has partnered with the Transportation Security Administration to pilot two new security checkpoint technologies at Los Angeles International Airport.
Fully owned and operated by AirAsia, FACES uses facial recognition technology to identify travellers as they approach the automated boarding gate.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Los Angeles World Airports has partnered with the Transportation Security Administration to pilot two new security checkpoint technologies at Los Angeles International Airport.
Fully owned and operated by AirAsia, FACES uses facial recognition technology to identify travellers as they approach the automated boarding gate.
The pilot involves the use of biometric facial recognition technology to verify the identities of travellers re-entering the United States from Aruba.
FTE highlights 10 technologies and trends, ranging from AI and robotics to biometrics and translation technology, that should be on the radar of every airline and airport.
British Airways, working with Los Angeles International Airport, Vision-Box and US CBP, is trialling biometric self-boarding for international flights.
For airlines and airports, technology holds the key to unlocking a smoother passenger journey while ensuring security remains top priority, as SITA explains.
Andy Bien, CIO, Airport Authority Hong Kong, discusses new and emerging technologies, customer experience and the need for more collaboration.
IATA’s Nick Careen and Hemant Mistry discuss the thinking behind NEXTT, what they hope it will achieve, and why airlines and airports should get involved in the project.
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