Maryssa Miller, JetBlue’s Head of Digital Commerce, offers her thoughts on the future role of AI, robotics, automation and biometrics.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Maryssa Miller, JetBlue’s Head of Digital Commerce, offers her thoughts on the future role of AI, robotics, automation and biometrics.
Select Delta passengers flying from Washington National Airport will be able to use their fingerprints instead of a boarding pass and ID.
JetBlue, U.S. CBP and SITA are trialling biometric-enabled self-boarding, which removes the need for passengers to present their travel documents.
Delta Air Lines has announced an investment in four self-service bag drop machines, one of which will be equipped with facial recognition technology.
One thousand Finnair frequent flyers have been invited to participate in the trial of facial recognition technology at Helsinki Airport.
The new self-service solution for families travelling together is being tested by New Zealand Customs at departures at Christchurch Airport.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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British Airways CEO Alex Cruz discusses the investments in on board Wi-Fi, the First Wing at Heathrow, biometric boarding, bag drop and more.
The airport, which serves the Caribbean island of Saint Martin, has employed biometric-enabled e-gates to enhance passenger flow and security.
New biometric data activation centres have been opened at Hamad International Airport to encourage expatriates to register to use e-gates.
FTE explores the latest technologies and trends that will play a crucial role in reshaping the air transport industry in 2017.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
New biometric data activation centres have been opened at Hamad International Airport to encourage expatriates to register to use e-gates.
FTE explores the latest technologies and trends that will play a crucial role in reshaping the air transport industry in 2017.
FTE readers can download an outstanding presentation from Steven Greenway, Deputy CEO, U-FLY Alliance, focused on “Passenger Experience 2025 Asia”.
RIOgaleão – Tom Jobim International Airport has introduced new ABC e-gates to improve the passenger experience when leaving or entering Rio de Janeiro.
The trial will apply to passengers on one flight a day from the United States to Japan and forms part of CBP’s wider Entry-Exit strategy.
New automated border control e-gates are now live at Curaçao International Airport in both the arrivals and departures terminals at the Caribbean airport.
FTE takes a look at a variety of solutions, ranging from offsite self-tagging and wayfinding apps to single biometric tokens and autonomous transportation.
U.S. Customs and Border Protection (CBP) is using facial recognition technology to further secure the border control process at New York’s JFK Airport.
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