Up in the Air News

International Airlines Group and Microsoft have signed the largest co-funded purchase agreement for Sustainable Aviation Fuel emissions reductions globally, where both parties are funding part of the cost.

Finnair will renew its Finnair Plus loyalty programme by introducing Avios as its new loyalty currency in early 2024. Partnering with IAG Loyalty to adopt Avios will enable members to receive extra rewards.

Lufthansa is enhancing its onboard offering with an expanded inflight service that will offer more choice, more entertainment and more sustainability in the future, as part of ongoing CX innovation efforts.

Cathay Pacific is introducing a contemporary range of plant-based dishes developed in collaboration with Hong Kong-based plant-forward restaurant, VEDA by Ovolo. The aim is to “bring memorable experiences”.

FTE is delighted to announce that Star Alliance has signed up as a Strategic Partner of FTE Global 2023 (19-21 September, Los Angeles) and a Headline Partner of FTE APEX Asia Expo 2023 (8-9 November, Singapore).

In this interview, Michelle Buckley, Managing Director, Customer Engagement, Southwest, explains the airline’s customer-centric approach to successfully managing disruption and looks ahead to FTE Global.

Icelandair is to launch the Crew Solution from BAGTAG – a Strategic Partner of the FTE BIWG. After a successful PoC, it is introducing the innovation to “streamline processes and offer smooth journeys”.

Emirates has unveiled a collection of Bulgari amenity kits for the Autumn/Winter season in First and Business Class, in keeping with its “commitment to providing an exceptional customer experience onboard”.