Up in the Air News

Air India has completed the first phase of its five-year transformation programme known as Vihaan.AI, laying the foundation for future growth. The airline is now moving on to the second phase as it develops “a completely revamped customer proposition”.

Pegasus Airlines is taking the digitalisation of its cabin to a whole new level by strengthening its existing partnership with Immfly Group, which will install its Equilux Aero (LUX-1) hardware across the carrier’s entire fleet.

To enhance support services for travellers with hidden disabilities, Emirates has rolled out specialised training to cabin crew and ground staff. It has also collaborated with Dubai Airport on a travel planner and autism friendly route to make the pre-boarding experience more seamless.

Virgin Atlantic is launching its new spring/summer menu across all cabins from 5 April 2023, as part of its continued efforts to “create unique and personal experiences for customers”.

To mark World Autism Acceptance Week, British Airways has partnered with Learning Rose to make travel easier for customers with autism by providing a Visual Guide to Flying, as well as colleague training and support.

HK Express is enhancing the passenger experience onboard its A321neo aircraft with new Recaro SL3710 seating. The SL3710 was customised for HK Express with an artificial leather dress cover and advertising frame on the backrest.

Iberia is the launch customer for the new Recaro CL6720 business class seat with sliding doors, which is being installed on the airline’s Airbus A350s. The seat is said to “take the business class experience to the next level”.

Emirates is investing in the travel experience of young passengers, both on the ground and onboard, with an array of products and services specially designed for children ranging in age from babies up to 12 years.