REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines is testing a new digital ordering service at Newark, allowing passengers to order food and travel essentials through the app and collect them at the gate, helping save time during tight connections.
Etihad Airways has unveiled its Beyond Borders experience, showcasing a new A330 cabin, enhanced First offering and connected approach to the passenger journey as it invests in the future of premium travel.
RIX Riga Airport has begun the next stage of its major terminal expansion, which will increase capacity, introduce new passenger and security technologies, and create infrastructure to support the airport’s future growth.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
SAS has completed its Starlink WiFi rollout across all 81 A320neo aircraft, bringing high-speed connectivity to a significant share of its European flights, with preparations now underway to equip its remaining fleet.
Star Alliance is partnering with Incheon International Airport to open a new Terminal 1 lounge, ensuring continued premium access for eligible passengers following Asiana Airlines’ departure from the alliance in December 2026.
Shannon Airport has raised its hand luggage liquid limit to two litres following security screening upgrades. Enhanced 3D C3 scanning technology is helping to streamline the passenger journey while maintaining security.
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