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Future Travel Experience Global 2019

Our industry is facing a defining period and whichever way you look change is on the horizon. Technological, digital and engineering advancements are reshaping almost every sector on the planet and travel is rife with disruption. This leaves our audience of airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry stakeholders wondering what steps need to be taken now to prepare for the future.

View our highlights video to see what makes the show unique:

FTE Global Conferences Agendas launched

On the Ground Conference

On The Ground

View the agenda
Digital & Innovation Conference

Digital Innovation

View the agenda
Customer Experience

Customer Experience

View the agenda
Terminal Design & Delivery Summit

Terminal Design & Delivery

View the agenda

Latest confirmed speakers:

Alexis Long - <p>Chief Innovation Officer </p>

Alexis Long

Chief Innovation Officer

Transportation Security Administration (TSA)

Jason Van Sice - <p>Director, Aviation Practice</p>

Jason Van Sice

Director, Aviation Practice


Kris Ranganath - <p>VP, Technology and Solutions Development</p>

Kris Ranganath

VP, Technology and Solutions Development


Bill Wyatt - <p>Executive Director</p>

Bill Wyatt

Executive Director

Salt Lake City International Airport

Gabrielle McGuire - <p>Operating Principal</p>

Gabrielle McGuire

Operating Principal

JetBlue Technology Ventures

Campbell Hyers - <p>CEO</p>

Campbell Hyers


Airport Engine (Airport focused spin off from Intersection)

Aurelius Noell - <p>CCO</p>

Aurelius Noell


LEVEL Airlines

Judith MacDonald - <p>Manager, Air Carrier Program Development</p>

Judith MacDonald

Manager, Air Carrier Program Development

Greater Toronto Airports Authority

Mark Pearson - <p>Vice President, Corporate Real Estate</p>

Mark Pearson

Vice President, Corporate Real Estate

Delta Air Lines

Ryan Carroll - <p>Senior Analyst - JFK Development</p>

Ryan Carroll

Senior Analyst - JFK Development

JetBlue Airways

Sherry Stein - <p>Head of Technology Strategy</p>

Sherry Stein

Head of Technology Strategy


Becca Doten - <p>Managing Director of Media Relations</p>

Becca Doten

Managing Director of Media Relations

Los Angeles World Airports

Michael Oulsnam - <p>Manager of Digital Ventures</p>

Michael Oulsnam

Manager of Digital Ventures

Air New Zealand

Michelle Schwartz - <p>Chief of External Affairs</p>

Michelle Schwartz

Chief of External Affairs

Los Angeles World Airports

Ismael Ordoñez - <p>Portfolio Management Director</p>

Ismael Ordoñez

Portfolio Management Director


Celine Canu - <p>Head Aviation Facilitation</p>

Celine Canu

Head Aviation Facilitation

International Air Transport Association (IATA)

Barbara Yamamoto - <p>Chief Experience Officer</p>

Barbara Yamamoto

Chief Experience Officer

Los Angeles World Airports

Yvonne Bilshausen - <p>National Aviation Architecture Principal, Vice President</p>

Yvonne Bilshausen

National Aviation Architecture Principal, Vice President


Charu Jain - <p>Vice President & Chief Information Officer</p>

Charu Jain

Vice President & Chief Information Officer

Alaska Airlines

Andrew Harrison - <p>CEO, Airport Services</p>

Andrew Harrison

CEO, Airport Services

MAG (Airports Group)

Lee McCabe - <p>Vice President, North America</p>

Lee McCabe

Vice President, North America

Alibaba Group

Grant Gray - <p>Senior Aviation IT Consultant</p>

Grant Gray

Senior Aviation IT Consultant

Faith Group

Juan Horacio Djedjeian - <p>Director of Operations</p>

Juan Horacio Djedjeian

Director of Operations

Brasilia Airport

David Wilson - <p>Chief Operations Officer</p>

David Wilson

Chief Operations Officer

Oman Airports Management Company

Charles Duncan - <p>Executive Vice-President and Chief Strategy Officer</p>

Charles Duncan

Executive Vice-President and Chief Strategy Officer


Craig Richmond - <p>President and Chief Executive Officer</p>

Craig Richmond

President and Chief Executive Officer

Vancouver Airport Authority

Nirali Shah - <p>Director of Innovation, Partnerships</p>

Nirali Shah

Director of Innovation, Partnerships

Vantage Airport Group

Rohit Talwar - <p>CEO</p>

Rohit Talwar


Fast Future

Jude Bricker - <p>CEO</p>

Jude Bricker


Sun Country Airlines

Austin Gould - <p>Assistant Administrator, RCA</p>

Austin Gould

Assistant Administrator, RCA

Transportation Security Administration (TSA)

Simon Wilcox - <p>Automation and Innovation Transformation</p>

Simon Wilcox

Automation and Innovation Transformation


Justin Erbacci - <p>Chief Operating Officer</p>

Justin Erbacci

Chief Operating Officer

Los Angeles World Airports

Dave Wilson - <p>Director, Airport Innovation</p>

Dave Wilson

Director, Airport Innovation

Port of Seattle

Dave McCormick - <p>Director, E-commerce & GM of Day of Travel Experiences</p>

Dave McCormick

Director, E-commerce & GM of Day of Travel Experiences

Alaska Airlines

Ryan Kelly - <p>Head of Marketing and Communications</p>

Ryan Kelly

Head of Marketing and Communications

Virgin Hyperloop One

Raoul Cooper - <p>Senior Design Manager - </p>

Raoul Cooper

Senior Design Manager -

Innovation at British Airways & Director at Biometrics Institute

Florian Eggenschwiler - <p>Head of Innovation</p>

Florian Eggenschwiler

Head of Innovation


Satyaki Raghunath - <p>Chief Strategy & Development Officer</p>

Satyaki Raghunath

Chief Strategy & Development Officer

Bengaluru International Airport

Steven Greenway - <p>President</p>

Steven Greenway



Pierre Charbonneau - <p>Director, Passenger</p>

Pierre Charbonneau

Director, Passenger

International Air Transport Association (IATA)

Christina Cassotis - <p>CEO</p>

Christina Cassotis


Pittsburgh International Airport

Joyen Vakil - <p>SVP of Design & Development</p>

Joyen Vakil

SVP of Design & Development

MGM Resorts International

Sander Stomph - <p>Director ODS (Design Doing & Data Science)</p>

Sander Stomph

Director ODS (Design Doing & Data Science)

KLM Royal Dutch Airlines

Jose Bonilla - <p>Director, Innovation Task Force</p>

Jose Bonilla

Director, Innovation Task Force

Transportation Security Administration (TSA)

Colleen Manaher - <p>Executive Director, Planning, Program Analysis and Evaluation, OFO</p>

Colleen Manaher

Executive Director, Planning, Program Analysis and Evaluation, OFO

U.S. Customs and Border Protection

Kiran Merchant - <p>CEO</p>

Kiran Merchant


Merchant Aviation

Tony Chapman - <p>Senior Director, Marketing, Product Management and Strategy</p>

Tony Chapman

Senior Director, Marketing, Product Management and Strategy

Collins Aerospace

Samuel Ingalls - <p>Assistant Director of Aviation, Information Systems</p>

Samuel Ingalls

Assistant Director of Aviation, Information Systems

McCarran International Airport

Dr. Bjoern Becker - <p>Senior Director Product Management Ground & Digital Services</p>

Dr. Bjoern Becker

Senior Director Product Management Ground & Digital Services

Lufthansa Group

Mo Gawdat to deliver opening keynote at FTE Global 2019

World-renowned technology and innovation leader, and former Google X Chief Business Officer, to deliver inspirational address


FTE Global 2019 attendees will hear an inspirational opening keynote address by Mo Gawdat, the former Chief Business Officer for X, previously Google X, and a leading global expert in technology and innovation with the world’s most advanced organisation for breakthrough technology. Mo joined Google in 2007, after many successful years at Microsoft, and managed Google’s business in over 50 countries, focusing on his biggest passion; Emerging Markets and the considerable challenges they face with embracing innovation. Prior to becoming Chief Business Officer at Google X, Mo served as the Vice President of Business Innovation. Remarkably, Mo started close to half of Google’s operations worldwide. The latest being his role on Project Loon; an ambitious attempt to use high altitude balloons to provide affordable internet access to the remaining 5 billion people for whom today’s existing technology has proven too expensive or too complex to reach. Mo is also a serial entrepreneur who has co-founded more than 15 businesses in his career. He actively serves as a Board Member in several technology, health and fitness, and consumer goods startups as well as several government technology and innovation boards in the Middle East and Eastern Europe. Mo is the author of the book “Solve for Happy: Engineering Your Path to Uncovering the Joy Inside You” and he is also the founder of One Billion Happy, a global movement created to help one billion people become happier.

New for 2019:

  • Guest sessions from pioneering corporates like WestJet

  • Stunning new venue – ARIA Resort & Casino

  • Even bigger startup presence

  • Enhanced tour options including McCarran T3 and new MGM Resorts properties

  • Larger exhibition with even more variety

  • More networking and co-creation opportunities

  • Enhanced 1-2-1 Meeting System to facilitate networking before and during the show

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Why attend FTE Global 2019?

Don’t just take our word for it – read what FTE Global attendees have said about the show..

“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”

Liliana Petrova, Customer Experience Director, JetBlue Airways

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Technical and Infrastructure Director, Keflavik Airport

“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Senior Associate - IT Infrastructure Changi Airport

“The event has been very good. I met a lot of informed and passionate people. We have been doing a lot of work in the identity space and the general swell of interest and keenness to find collaborative solutions has been great. I thought that the presentations from Delta and NASA were fantastic. It is good to catch up with people and connect through the networking events.”

Raoul Cooper, Senior Design Manager, Digital Airport, British Airways

“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Vice President, Sales & Marketing, Spirit Airlines

“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Vice President IT, Hamad International Airport

“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”

Chris van Rensburg, Director Guest Experience, WestJet

What else is happening at FTE Global 2019?

FTE Global Social & Networking Programme

Social & Networking Programme

An exciting agenda in the “Entertainment Capital of the World”, including the FTE Global Welcome Reception, FTE Awards & Networking Party.
Find out more

FTE Global Awards 2019

FTE Global Awards 2019

The 9th FTE Global Awards ceremony – recognising the world’s most innovative and customer-focused airlines and airports.
Find out more