Through the recently created FTE Baggage Innovation Working Group (BIWG) that brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement we are driving a revolution in the future of baggage handling. This focus will also spill into our FTE shows and we have many exciting activities and sessions lined-up at FTE Global to show some of the most exciting innovations in this realm happening today as well as discussion on how we will evolve practices tomorrow, and long into the future. You can expect to hear from the likes of Southwest Airlines, Greater Toronto Airports Authority, Lufthansa, NetTracer, Alaska Airlines, BAGTAG, Fraunhofer IML, BEUMER, Spirit, BagsID Network, KLM and many more pioneers in this space.

The agenda - Subject to change

Tuesday 6th September


Speaker Invited

Tuesday 6th September 14:00 - 16:00

FTE Baggage Innovation Working Group meeting at LAS Airport (members only)

The members-only in-person FTE Baggage Innovation Working Group (BIWG) meeting will be hosted by Harry Reid International Airport (LAS) at a meeting room at the airport. In addition to a special presentation from KLM the meeting will see members share their experiences, and learnings, from extensive baggage related pressure over the summer period. There will be discussions around the future of baggage information sharing, and the latest plans will be shared by members working on the next BIWG POCs relating to moving baggage between the US and Canada, leveraging computer visions technology, and testing of permanent bag tags by Airport Lab Network partners this Fall.
Membership is now free to airlines, so please contact us if you would like to enquire about joining.

Including a special presentation from:


Anique Kamphuis
Senior Product Owner Baggage Teams Business Platform Ground
KLM Royal Dutch Airlines


Speaker Invited

Tuesday 6th September 16:00 - 18:00

TSA Briefing & Tours of the reimagined TSA Innovation Checkpoint (ICP) as part of the Advancing the Checkpoint Environment (ACE) initiative at LAS

Including the FTE Startup Idol ‘Digital Identity & Security’ pitch session

The TSA Innovation Task Force will lead guided tours and deliver a briefing to showcase the latest iteration of the future checkpoint site running at LAS, which is trialling new machines, and new approaches, to gather data and feedback on whether the technology is something TSA wants to use at airports nationwide. It will also share its future plans around the evolution of security processes.

FEATURED TECHNOLOGIES


  • Digital Signage
  • Automated Screening Lanes (ASL) integrated with Computed Tomography (CT) X-ray scanners
  • Credential Authentication Technology (CAT)
  • Increased roll out of UV-C sanitization technology on multiple lanes
  • Enhanced Advanced Imaging Technology (AIT) Body Scanner
  • Customer Movement Analytics
  • Remote screening for the CTs on ICP

OVERVIEW


  • The ACE Checkpoint is a one-of-a-kind innovation checkpoint located in Las Vegas Harry Reid International Airport (LAS).
  • TSA’s ITF is utilizing this site for side-by-side testing and evaluation of emerging security technologies from a variety of vendors in a live checkpoint environment.
  • The ICP enables ITF to assess the impact of innovative solutions on the ecosystem holistically, to ultimately inform requirements for future screening environments across TSA.
  • Several innovative technologies are now being demonstrated at the Innovation Checkpoint.
  • The checkpoint is the only one in the country with three ASLs, integrated with four CT scanners, allowing for uninterrupted movement of carry-on luggage though the screening process.

This gathering will also host the FTE Startup Idol ‘Digital Identity & Security’ pitch session, featuring five high-potential startup finalists.


Speaker Invited

Tuesday 6th September 20:00 - 21:30

Unofficial Mixer at Beerhaus Las Vegas

FTE Global is renowned for its ability to bring industry executives together in relaxed environments to reconnect with old friends, and make new ones, and we have chosen the Beerhaus – Las Vegas as our venue to facilitate interested delegates being able to come together (outside of our official social event schedule) to enjoy a few drinks upon arrival in Las Vegas on their own dime.  

The Beerhaus delivers a fresh take on the classic beer hall, where an artfully curated menu ensures both beer nerds and casual drinkers will find their favourites. It is located just next door to the Aria Resort in The Park between New York-New York and Park MGM. There are 28 craft beers on tap and entertainment options including Jenga and corn hole. Grab a cold drink, play some bar games and connect with old and new friends indoors, or on the outdoor patio. 

Wednesday 7th September


Speaker Invited

Wednesday 7th September 09:00 - 10:15

Opening Keynote Session

Welcome Addresses:


Daniel Coleman
Founder & CEO
Future Travel Experience
Dr. Joe Leader
CEO
APEX/IFSA

Leadership insights


Inspirational Keynote:


The future of travel according to the man leading the charge in space exploration, automated aviation systems and modernising airline operations

Blue Origin’s John Couluris will deliver an outstanding Opening Keynote outlining his vision on the future of travel. As Program Manager, Human Landing System (Moon), John leads an incredible team to establish a permanent human presence on the Moon, working to design and build multiple classes of landers, habitats and resource-utilising technologies to ensure we reach the Moon and stay there. Prior to Jeff Bezos’ Blue Origin, John made history leading SpaceX’s effort to fly the Dragon spacecraft to the International Space Station. Experienced Chief Technology Officer aiding multiple airlines across the globe in modernising their operations, John currently leads the technology advancements for Azul Linhas Aéreas Brasileiras as Chief Technology Officer and Advisor to the CEO. He is also the Founder and board member of Reliable Robotics, a VC-backed Silicon Valley startup focusing on advanced aircraft automation.

More outstanding speakers to be announced soon

More exciting sessions to be announced soon - click here to register


10:15 - 11:15
Official exhibition opening, coffee break and networking on the exhibition floor



Speaker Invited

Wednesday 7th September 11:35 - 12:45

Transformative approaches to industry collaboration that can reimagine the ways in which airports are developed, managed, leverage technology and realise potential

Format:


Panel Discussion

Moderator:


David Wilson
Managing Partner
daa International
Preston Peterson
Director of Customer Experience Innovation
American Airlines
Paul Puopolo
Executive Vice President of Innovation
Dallas-Fort Worth International Airport
Melissa Conley
Executive Director of Capability Management and Innovation
Transportation Security Administration (TSA)
Greg Forbes
Managing Director Airport Experience
Delta Air Lines
Dan Tanciar
Chief Innovation Officer
Pangiam

More outstanding speakers to be announced soon

QUESTIONS TO CONSIDER:


  • What are the new tangible examples we can take inspiration from of collaborative new approaches in the industry, and where are the next quick wins?
  • Is there an opportunity now for a radical rethink of what industry stakeholders are each responsible for delivering on the airport campus in order to facilitate travel that could create smarter operations and commercial advancement for all parties?
  • How might funding, operating and business models of airlines and airports likely change in the next 10-20 years, and how could that impact the strategies of industry stakeholders operating on the airport campus?
  • How might societal trends change in the next 10-20 years and how should that impact business, operations, commercial and facility development strategies?
  • How might technology evolve in the next 10-20 years and how should that impact facility development, commercial and operational strategies?
  • What does airside/landside look like in the future and how will security processes evolve?
  • Do we still need systems like AODB at the airport or is there now viable alternatives?
  • What new collaborations can be envisioned between existing industry stakeholders, and those operating in other sectors, that could further advance the industry?
  • How can we address the workforce challenges the industry faces, and is more automation the best answer?

More exciting sessions to be announced soon - click here to register


Speaker Invited

Wednesday 7th September 12:45 - 14:45

Lunch and two-hour networking on the exhibition floor packed with exclusive launches and unveilings


Speaker Invited

Wednesday 7th September 14:45 - 15:00

FTE Exclusive - What is the future of flight, how is it powered and how is it paid for?

Brian Cobb
Chief Innovation Officer
Cincinnati / Northern Kentucky International Airport

More exciting sessions to be announced soon - click here to register


Speaker Invited

Wednesday 7th September 15:00 - 16:00

The Airport Tech Leaders Conversation – what tech is worth the time and investment?

Moderator:


Marcus Session
Vice President Information Technology Services
Tampa International Airport & Chair of the ACI Innovation@Airports Working Group

Format


The moderator will set the scene, and then each speaker will talk for three minutes from their seat on the technologies they are most excited about, and currently exploring. After everyone has voiced their opinion, the panel will share more details, learnings and potential use cases for the technologies being discussed.

Panellists:


Goutam Kundu
EVP & Chief Digital Strategy and Information Officer
Metropolitan Washington Airports Authority
Bob Kwik
Global Head of Airports
Amazon Web Services
Rishma M. Khimji
CITO
Clark County Department of Aviation
Haider Hayat
Manager IT Projects - Apps, Information Technology
Hamad International Airport

More outstanding speakers to be announced soon

Technologies to be explored:


  • Web 3.0 & Metaverse
  • AI
  • Machine Learning
  • Robotics, Autonomous Vehicles, Drones & Teleoperation
  • 5G & Private Networks
  • Digital Identity & Biometrics
  • Wearables, VR & AR
  • Big Data & Analytics
  • Digital Twins
  • Internet of Things
  • Blockchain
  • Other new tech to watch

More exciting sessions to be announced soon - click here to register


16:00 - 16:30
Coffee break & networking on the exhibition floor



Speaker Invited

Wednesday 7th September 16:30 - 17:30

The FTE Baggage Innovation Working Group (BIWG) POCs Briefing Session

The FTE BIWG will have its own dedicated booth at the show and between 16.30 and 17.30 on 7 September the FTE BIWG captains and the vendors involved in our latest POC efforts will be available to meet participants who want to learn more about the results from the recent trial of reclaim optimisation at YYZ, plus the latest plans will be shared by members working on the next BIWG POCs relating to moving baggage between the US and Canada, leveraging computer visions technology, and testing of permanent bag tags by Airport Lab Network partners this Fall.

The FTE BIWG captains are:


Jose Salamo
Associate Director, Baggage Services Terminal 1
Greater Toronto Airports Authority
Samuel Ingalls
Principal
Barich, Inc
Jason Odey
Director, Global Baggage Excellence
Air Canada
Idar Sørgjerd
Manager, Baggage Handling Service, Technical Infrastructure & Innovations
Avinor
Kevin Kleist
Emerging Trends - Operational Strategy & Design
Southwest Airlines
DARIN JUBY, DIRECTOR BAGGAGE SERVICES, GREATER TORONTO AIRPORTS AUTHORITY & HEAD OF BAGGAGE TRANSFORMATION, FTE

Darin Juby, Director Baggage Services at Greater Toronto Airports Authority (GTAA) succeeds Andrew Price as the new Head of Baggage Transformation at FTE after working with us as an FTE BIWG captain since the groups inception. Darin carries on with his work for GTAA whilst driving us forward too, but steps aside as a BIWG captain so he can focus all his energy with us to deliver on the missions of the BIWG, and to nurture and develop the membership base.

More exciting sessions to be announced soon - click here to register


Speaker Invited

Wednesday 7th September 17:30 - 18:00

Day 1 Closing Keynote for all participants

Airline industry maverick John Thomas is returning to his regional roots with a new airline in the US – Connect Airlines – a carrier that boldly plans to not only bring turboprop planes back to the jet-dominated market, but also become the world’s first hydrogen-powered carrier and the first US-based zero-emission airline. What are his views on the future of travel, and how does he believe the industry should transform to truly deliver smarter travel to the passengers we serve, and our planet?

More exciting sessions to be announced soon - click here to register


Speaker Invited

Wednesday 7th September 18:00 - 19:00

Networking Reception on the exhibition floor

Make the most of the vital networking opportunities provided at the FTE Global 2022 Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers, over a refreshing drinks and snacks. The Networking Reception will begin early so participants have more scope to network outside of the official event proceedings.

Sponsored by

More exciting sessions to be announced soon - click here to register

Thursday 8th September


Speaker Invited

Thursday 8th September 08:30 - 09:00

Keynote: Reinventing airport and airline business models – How next generation AI, cryptos, NFTs and metaverses can transform aviation economics


Speaker Invited

Thursday 8th September 09:00 - 10:15

Opportunities for revolution in baggage - loading, visualisation & tagging

Moderator:


Darin Juby
Director Baggage Services
Greater Toronto Airports Authority

Format:


Following an update from the moderator on the latest progress from the FTE Baggage Innovation Working Group on its POCs and focus areas, and a provocative scene setting presentation on how we can overcome current challenges, and open new opportunities across the baggage realm, the panel will share ideas and views around the following key topics:

  • Using robotics to modernise the loading of aircraft
  • Advancements in baggage visualisation to enhance planning and operations
  • The future of tagging 

 

Scene Setting Presentation:


How can the sector resolve the current global baggage crisis and revolutionise baggage performance in the future?

Marlon van der Meer
Founder & CEO
BagsID Network

Panellists:


Eleonore Wenzl-Bery
Passenger & Baggage Processes
Lufthansa Group
Saba Rakhshandehroo ( Invited)
Service Owner Aircraft Baggage
Royal Schiphol Group
Lars Mehrtens
Research Associate
Fraunhofer IML
Per Engelbrechtsen
Business Development Director
Beumer Group
Byron Smith
Chief Technology Officer
NetTracer

More exciting sessions to be announced soon - click here to register


10:15 - 11:00
Coffee break & networking on the exhibition floor



Speaker Invited

Thursday 8th September 11:30 - 12:30

Innovation Case Studies & Learnings for airlines

Showcasing the art of the possible to enhance customer experiences, operational efficiency and business performance by airlines

Format:


A series of dynamic case studies before a fast-moving panel discussion to explore progressive new approaches.

Moderator:


Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience

Learn how Spirit’s deployment of a domestic biometric solution on self-bag drop improved revenue generation and workforce optimization and how the implementation of automation on the ramp improved safety and operational efficiency.

Mike Byrom
Vice President, Airport Services
Spirit Airlines

As part of its enhanced focus on innovation Alaska Airlines recently pushed through on its efforts to deliver, and facilitate, electronic bag tags for its customers – a first in North America. What was the business case, and motivation, to get this done after years of exploration?

Jasper Quak
Managing Director
BAGTAG
Gus Naughton
Senior Software Engineer
Alaska Airlines

How is KLM now leveraging tehnologies like AI & ML now to address staff challenges, future growth demands and prioritising resources to maximise customer experience during peaks and even disruptions?

Lucille Witmans
Senior Account Manager, Operations Decision Support
KLM

More exciting sessions to be announced soon - click here to register


12:30 - 13:45
Lunch break and networking on the exhibition floor



Speaker Invited

Thursday 8th September 13:45 - 14:10

Post-lunch Keynote for all conference delegates


Speaker Invited

Thursday 8th September 14:30 - 15:30

Reimagining end-to-end customer and baggage journeys with new approaches powered by technology, design, collaboration and new service approaches

Format:


The moderator will set the scene, and then each speaker will talk for three minutes from their seat on how they are evolving their approaches to customer and baggage journeys. After everyone has voiced their opinion, the panel will share their ideas for the future around the following key topics:

  • How do we achieve inclusion for passengers of all types?
  • How can the industry make big CX strides during disruption?
  • What are the main challenges to delivering perfect passenger and baggage journeys and how do we overcome them?
  • How do we take more processes away from the airport in the future, and deliver more choice to the passengers on their day of travel?
  • What big changes can we expect to see inflight going forward?
  • What is the right balance for digital, and human assistance, going forward across different classes of passenger?

Moderator:


Michael Taylor
Managing Director of Travel, Hospitality, and Retail Intelligence
J.D. Power

Panellists:


Ed Baklor
Head of Customer Care and Programs
JetBlue
Nagy Abu Zeid ( Invited)
Vice President Corporate Planning
Oman Airports Management Company
Tom Mano
Vice President, Products & Services Planning
All Nippon Airways
Megan Bozarth
Assistant Vice President of Customer Program Development
DFW International Airport
Julie Melnick
Founder & CEO
SkySquad
Kevin Kleist
Emerging Trends - Operational Strategy & Design
Southwest Airlines

More outstanding speakers to be announced soon

More exciting sessions to be announced soon - click here to register


15:30 - 16:15
Coffee break and networking on the exhibition floor



Speaker Invited

Thursday 8th September 16:15 - 17:00

Insights into effective innovation approaches & the FTE Startup Idol final

Part 1: Insights into the most effective approaches to innovation from those at the forefront of innovation and working with startups

Format:


Presentations to help the audience understand the best methods, and collaborative approaches, to drive enhanced results and performance through innovation.

Moderator:


Ryan Ghee
Head of Strategy & Development
Future Travel Experience

Successfully developing a culture of innovation – lessons learned from a unique ACRP research project, plus the unveiling of a brand-new innovation playbook for the airport industry

Justin Phy
President & Principal Consultant
Barich, Inc

Gerald R. Ford International Airport and Southwest Airlines amongst others have been doing exciting trials together in the areas of digital twins, autonomous mobility and drones through the Ford Launchpad for Innovative Technologies and Entrepreneurship (FLITE) initiative. What have been the key learnings from these trials, and what’s next?

Alex Peric
VP & Chief Operating Officer
Gerald R. Ford International Airport Authority (GRR)
Kevin Kleist
Emerging Trends - Operational Strategy & Design
Southwest Airlines

Part 2: FTE Startup Idol – The Final Three

The grand final of the FTE Startup Idol competition, featuring pitches from the finalists of the three categories – Automation & Workforce; Digital Identity & Security; and Sustainability. The overall winner will be decided by an audience vote and the winner will be announced at the FTE Global Awards ceremony later in the day.

Judging Panel


Ryan Chou
Venture Investor
JetBlue Technology Ventures
Simon Dempsey
CCO
Plan3 and FTE’s ‘Mayor for Startups’
Rishma M. Khimji
CITO
Clark County Department of Aviation
Daniel McCoy
Chief Innovation Officer
Transportation Security Administration (TSA)


Speaker Invited

Thursday 8th September 16:15 - 17:00

Future proofing strategies for airports and their partners – Leadership Perspective

Moderator:


T.J. Schulz
President
Airport Consultants Council

Panellists:


Justin Erbacci ( Invited)
CEO
Los Angeles World Airports
Neil Pakey
CEO
Nieuport Aviation Infrastructure Partners & Chairman, Regional & Business Airports Group (RABA)
Jesus-Saenz
Jesus Saenz
Director of Airports
City of San Antonio

Topics to discuss:


  • What does the traveler of the future expect from their journey and how can we better serve them?
  • What are now the real catalysts for change and where are the opportunities for growth now?
  • How do we approach growing back in the long-term?
  • What is the right approach long-term for resourcing, training and attracting talent back to aviation?
  • How can we make big steps in the industry’s sustainability mission?
  • How do airports take non-aeronautical performance to the next level?
  • Despite extensive cost cutting efforts during the pandemic are there still opportunities to save money, and how far could automation efforts still go?
  • How reliant should industry stakeholders be on technology long-term, and should we all be aiming to become digital companies that just happen to operate in aviation?
  • How do stakeholders play their part in future mobility & seamless journey efforts?
  • What are the best ways to facilitate data sharing & new collaboration approaches?
  • What do airlines and passengers want going forward and how do airports facilitate that?

More exciting sessions to be announced soon - click here to register


Speaker Invited

Thursday 8th September 17:00 - 17:30

FTE Startup Idol – The Final Three

The grand final of the FTE Startup Idol competition, featuring pitches from the finalists of the three categories – Automation & Workforce; Digital Identity & Security; and Sustainability. The overall winner will be decided by an audience vote and the winner will be announced at the FTE Global Awards ceremony later in the day.

More exciting sessions to be announced soon - click here to register


Speaker Invited

Thursday 8th September 17:30 - 18:30

Exhibition Wrap-up

New for 2022, the Exhibition Wrap-Up provides an ideal opportunity to spend some quality time on the show floor with a fun social twist thanks to our exhibitors who will be hosting drinks receptions, prize draw giveaways and unveilings.

More exciting sessions to be announced soon - click here to register


Speaker Invited

Thursday 8th September 20:30 - 22:30

The FTE Global Networking Party & Awards Ceremony

This year’s Networking Party will take place outside at the Liquid Pool Lounge at the ARIA Resort. It is a unique location, and provides an unparalleled outdoor nightlife experience.

The ultimate in poolside opulence, Liquid Pool Lounge is defined by its distinctive contemporary ambiance and ultra VIP Service. Designed by Graft Lab, Liquid features a poolside bar, private restrooms, high-tech amenities, and 8 cabanas, offering prime seclusion within the already exclusive setting. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.

The FTE Global Networking Party will also provide the perfect location for the industry-leading FTE Global Awards, which will recognise outstanding achievements in the following categories – Airline Pioneer Awards; Airport Pioneer Awards; Startup Idol 2022; and Best Exhibitor Presence 2022.

More exciting sessions to be announced soon - click here to register

Friday 9th September


Speaker Invited

Friday 9th September 10:00 - 11:00

Day 3 keynote session for all participants

Inspiration for the travel sector:


The MGM Resorts view on how physical digital convergence is transforming gaming and entertainment

Leadership insights


How is United Airlines advancing to become not only the best airline in the U.S., but also the best airline in the world?

More outstanding speakers to be announced soon

More exciting sessions to be announced soon - click here to register


11:00 - 11:30
Coffee break and networking in the lobby



Speaker Invited

Friday 9th September 11:30 - 13:00

The FTE Co-Creation Forums

We want FTE to be an industry change catalyst and we are making more efforts to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it, which is why we are continuing to build the FTE Co-Creation Forum three years after its successful introduction. The session will provide a discussion platform for various stakeholders to discuss how they can collaborate in key areas to enhance the end-to-end passenger experience. Delegates will be able to choose which topic they would like to discuss and then join the relevant table to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-the-box thinking. At the start of the session, each delegate will join one of the discussion groups. They will then play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report. The conclusions will also be passed to industry associations to help influence their next steps, so the good work can live beyond our time together in Vegas.

Topics will be announced soon

More exciting sessions to be announced soon - click here to register

Friday 9th September 13:00
Conference close

Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“It’s now the CES for aviation”

Rosemary A. Vassiliadis, Director of Aviation, Clark County Department of Aviation

“It’s great to be back at Future Travel Experience Global. It’s just great to reconnect with industry colleagues, see the exhibition, and get back to a little bit of life as we knew if before the pandemic.”

Charles Duncan, President, Swoop:

“FTE Global is a great forum to engage with vendors and see the latest cutting-edge technologies. Being able to walk around the exhibition floor and see all of the technology that’s out there, has been wonderful. Certainly, we’re looking at the opportunities and how we can leverage those. Being able to have candid discussions in the same room with industry stakeholders is a fantastic opportunity for us.”

Diane J. Sabatino, Deputy Executive Assistant Commissioner, Office of Field Operations, U.S. Customs and Border Protection:

“My experience at FTE Global 2021 has been amazing. It’s my first time here and I’ve been blown away by the quality of speakers and vendors that are present, and the collaboration that’s taking place throughout the event. The networking has been amazing. I’ve met so many people that I had connections with that I didn’t even realise, and the social events are a great way to facilitate those conversations. The exhibition has been great too with lots of familiar brands and a lot of new innovators that I didn’t know about, so it’s been great to open my eyes to new technologies and new offerings.”

Caroline Tomlinson, Day of Travel Experience Manager, Alaska Airlines:

“FTE Global 2021 has been wonderful. There is not only a very top-level assessment of what the future entails for the industry, the event has also covered in detail the trends and issues that airlines and airports are adopting. This will help us propel ourselves into the future and go back home and have additional conversations with our teams about how we can enhance the passenger experience, as well as how we operate and how we collaborate, and how we become as touchless and seamless as possible. The exhibitors are very good and specific to what we’re discussing here too.”

Andrew Czobor, Assistant Director, Houston Airport System:

“There are so many unique, innovative stands – I’ve been walking around thinking ‘that would be really interesting’. It’s also been great from a networking perspective. Having conversations with people face-to-face about what they do and what it would mean for our customers, there’s nothing like it.”

Patrice Gordon, Commercial Strategy Development Director, Virgin Atlantic:

“It’s been a really great show. I’ve loved getting a better sense of what the airlines are thinking and how airport innovation is developing. The networking has been one of my favourite parts of the event. It’s great to meet new people and make those connections in person. I’ve also visited a lot of the exhibition booths and seen demos from some of the vendors, discovering the possibilities that exist from the different technologies. It’s been an opportunity to meet vendors that I haven’t met before, as well as to see new products and how they could fit into the entire travel ecosystem.”

Michelle Wilson, Acting Executive Advisor in Enrolment Services and Vetting Programs, Transportation Security Administration (TSA):

“This is my first year at FTE Global. I have to say I’ve been very pleased. The mix of airline and airport visitors really adds value, particularly because the airlines have to look so far ahead. I work more on the airport side and understanding where the airlines are going helps to work out what you need to be doing in the airports to manage that sense of direction.”

David Griffiths, Founder & CEO, The Travel Retail Consultancy:

“As we work to drive traffic levels back up its important that we as an industry set an example on getting back on planes when we can and delivering excellent experiences, despite the increased regulatory complexity. Aviation will return to strong growth in the years to come, and we need to shape that future together – FTE Global is an invaluable industry trade show for the world, and I look forward to meeting many old, and new, friends at the wonderful Aria Resort in Las Vegas this September.”

Dr. Bjoern Becker, Head of Future Intercontinental Experience Program, Lufthansa

“I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of “what else” we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Chief Operations Officer, Oman Airports

“I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“I really enjoyed the event, the good atmosphere and enriching conversations.”

Víctor Lidoy, Digital Development Manager, LATAM Airlines Group

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Technical and Infrastructure Director, Keflavik Airport

“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Senior Associate - IT Infrastructure, Changi Airport

“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Vice President, Sales & Marketing, Spirit Airlines

“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Vice President IT, Hamad International Airport

“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”

Chris van Rensburg, Director Guest Experience, WestJet

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Vital Event Information

Future Travel Experience Global 2022 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

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Event
Future Travel Experience Global 2022
Date
- September 2022
Location
ARIA Resort & Casino, Las Vegas, United States