Recognising True Passenger Experience Enhancement
Launched in 2011, the Future Travel Experience (FTE) Global Awards celebrate the outstanding efforts of organisations that have gone the extra mile to improve the passenger experience both on the ground and in-flight. The FTE Global Awards have been revamped for 2018 to more accurately reflect our core areas of focus. The renowned awards (which are now in their 8th year) will still recognise customer experience and business performance excellence but there will now be Gold, Silver and Bronze awards up for grabs in the “On the Ground” and “Up in the Air” categories. There will also be special awards for the “Best Airport Terminal Design Project”, “Best Supplier Innovation” and “Best New Startup” (in partnership with JetBlue Technology Ventures), while FTE has also introduced the “Accessibility Leadership Award”.
Submissions for entry are now closed
The Gold, Silver and Bronze awards in the “Best ‘On the Ground’ Initiative” category will recognise the top three initiatives that have helped to improve the passenger experience and/or significantly enhance operational efficiency during the ground-based phases of the travel process (e.g. pre-travel, check-in/bag drop, boarding, immigration, arrivals, post-travel).
The Gold, Silver and Bronze awards in the “Best ‘Up in the Air’ Initiative” category will recognise the top three initiatives that have helped to improve the passenger experience and/or significantly enhance operational efficiency during the in-flight phase of the travel process (i.e. initiatives that have improved the passenger experience and/or operational efficiency at 35,000 feet).
The “Best Airport Terminal Design Project” award will recognise a single project completed in the last 12 months – either a terminal refurbishment or development of a brand new terminal – that makes the best possible use of technology and design to deliver a frictionless, enjoyable and memorable passenger experience.
FTE has introduced the new “Accessibility Leadership Award” to recognise the organisation that has displayed the greatest leadership in making air travel more accessible for travellers with additional needs. Record numbers of people with disabilities and additional needs are flying but a lot more needs to be done to make air travel accessible to all. This award will recognise the airline or airport that has emerged as the leader in this space.
Submissions for entry are now closed
Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.
“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”
“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”
“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”
“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”
“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”
“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”
“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”
“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”
“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”
“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”
“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”
“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”
“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”
“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”
“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”
“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”
Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.
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