Redefining the end-to-end passenger experience | Independent news and events

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Future Travel Experience Awards

No industry event does more to inspire, engage and connect its participants

10-12 September 2018 Mandalay Bay Resort, Las Vegas

Supporting Partner:

Supporting Partner:



Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner AAAE

Strategic Partner

FTE global Supporting Partner ACC Airports Consultants Council

Strategic Partner

FTE global Supporting Partner Airport fastforward Of The Future

Strategic Partner

Jet blue partner fte global

Platinum Sponsor

FTE global platinum sponsor hamad international airport

Platinum Sponsor

FTE global Platinum sponsor rockwell-collins

Gold Sponsor

FTE global gold sponsor Adobe

Gold Sponsor

FTE global gold sponsor Airport Lounge Development

Gold Sponsor

FTE global gold sponsor ses-networks

Gold Sponsor

FTE global gold sponsor AOE

Gold Sponsor

FTE global gold sponsor Mindtree

Gold Sponsor

FTE global gold sponsor Lixar

Gold Sponsor

FTE global gold sponsor Mindtree

Gold Sponsor

FTE global gold sponsor ses-networks

Gold Sponsor

FTE global gold sponsor Volantio

Gold Sponsor

FTE global gold sponsor xebia

Silver Sponsor

FTE global gold sponsor Volantio

Bronze Sponsor

FTE global Bronze sponsor IMPINJ


Recognising True Passenger Experience Enhancement


Launched in 2011, the Future Travel Experience (FTE) Global Awards celebrate the outstanding efforts of organisations that have gone the extra mile to improve the passenger experience both on the ground and in-flight. The FTE Global Awards have been revamped for 2018 to more accurately reflect our core areas of focus. The renowned awards (which are now in their 8th year) will still recognise customer experience and business performance excellence but there will now be Gold, Silver and Bronze awards up for grabs in the “On the Ground” and “Up in the Air” categories. There will also be special awards for the “Best Airport Terminal Design Project”, “Best Supplier Innovation” and “Best New Startup” (in partnership with JetBlue Technology Ventures), while FTE has also introduced the “Accessibility Leadership Award”.

Submissions for entry are now closed

Best ‘On the Ground’ Initiative

The Gold, Silver and Bronze awards in the “Best ‘On the Ground’ Initiative” category will recognise the top three initiatives that have helped to improve the passenger experience and/or significantly enhance operational efficiency during the ground-based phases of the travel process (e.g. pre-travel, check-in/bag drop, boarding, immigration, arrivals, post-travel).

Best ‘Up in the Air’ Initiative

The Gold, Silver and Bronze awards in the “Best ‘Up in the Air’ Initiative” category will recognise the top three initiatives that have helped to improve the passenger experience and/or significantly enhance operational efficiency during the in-flight phase of the travel process (i.e. initiatives that have improved the passenger experience and/or operational efficiency at 35,000 feet).

Best Airport Terminal Design Project

The “Best Airport Terminal Design Project” award will recognise a single project completed in the last 12 months – either a terminal refurbishment or development of a brand new terminal – that makes the best possible use of technology and design to deliver a frictionless, enjoyable and memorable passenger experience.

FTE Accessibility Leadership Award

FTE has introduced the new “Accessibility Leadership Award” to recognise the organisation that has displayed the greatest leadership in making air travel more accessible for travellers with additional needs. Record numbers of people with disabilities and additional needs are flying but a lot more needs to be done to make air travel accessible to all. This award will recognise the airline or airport that has emerged as the leader in this space.

Submissions for entry are now closed

FTE Global Awards 2017 winners

Best Check-in Initiative: Delta Air Lines

Greg Forbes, General Manager, ACS Innovation & Technology, Delta Air Lines, was presented with the ‘Best Check-in Initiative’ award by Samuel Ingalls, Assistant Director of Aviation, Information Systems, McCarran International Airport.

Best Airport Security Initiative: Hartsfield-Jackson Atlanta International Airport

T.J. Schulz, President, ACC, presented the award to Jose Bonilla, Director, Innovation Task Force, TSA, who accepted the award on behalf of ATL.

Best Baggage Initiative: Qatar Airways

Qatar Airways’ Shiju Thomas, VP Information Services, and Mirna Younes, Manager Baggage Services, accepted the ‘Best Baggage Initiative’ award from Melanie Gerwien, Project Coordinator, RIMOWA Electronic Tag.

Best Passenger Assistance Initiative: KLM Royal Dutch Airlines

Nancy Knipp, SVP, Airport Lounge Development, presented the ‘Best Passenger Assistance Initiative’ award to Sander Stomph, Director ODS, KLM.

Best Initiative at the Gate: Heathrow Airport

Chris Annetts, Retail & Service Proposition Director, Heathrow Airport, collected the ‘Best Initiative at the Gate’ award from Chris Forrest, Vice President, Global Airports, Rockwell Collins.

Best Up in the Air Initiative: Qatar Airways

Günter Saurwein, VP – The Americas, Qatar Airways, was presented with the ‘Best Up in the Air Initiative’ award by Joe Leader, CEO of APEX and IFSA.

Best Immigration Initiative: Miami International Airport

Maurice Jenkins, Director Information Systems & Telecommunications, Miami International Airport, was presented with the ‘Best Immigration Initiative’ award by Chris Runde, Director, Airport Innovation Accelerator, AAAE.

Best Mobile Technology Initiative: Gatwick Airport

Cathal Corcoran, CIO, Gatwick Airport, accepted the ‘Best Mobile Technology Initiative’ award from Ryan Ghee, Editor, Future Travel Experience.

Best Airport Terminal Design Project: Oslo Airport

Kiran Merchant, CEO of Merchant Aviation and Chairman of Airport Fast Forward, presented the ‘Best Airport Terminal Design Project’ award to Yngvar Sundsfjord, Chief Project Manager, COWI, who collected the award on behalf of Oslo Airport.

Best New Start-up (in partnership with JetBlue Technology Ventures): SeatAssignMate

SeatAssignMate’s CEO, Shi Lee, and Chief Designer, Duncan Sham, were presented with the ‘Best New Start-up Award’ by Alex Kaufman, Investment Associate, JetBlue Technology Ventures.

Best Supplier Innovation: SITA

Jim Peters, Chief Technology Officer, SITA, was presented with the ‘Best Supplier Innovation’ award by Daniel Coleman, Founder, Future Travel Experience.
Travel & Accommodation

The Mandalay Bay Resort

10-12 September 2018, Las Vegas, United States

The Mandalay Bay Resort and Casino in Las Vegas is the venue for FTE Global 2018, and offers unmatched luxury, fine dining, renowned entertainment, personal service and gaming excitement.

Full Travel & Accommodation Details

Why attend FTE Global 2018?

Don’t just take our word for it – read what FTE Global 2017 attendees had to say about the show.

“FTE Global was fantastic! It’s very inspirational and it opens the stage for a lot of collaboration and building the future of travel. I was very impressed by the exhibition this year. The diversity of the products and what could be built with the technology that was featured is really a new world.”

Liliana Petrova, Customer Experience Director, JetBlue Airways

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The thing that’s really cool about this conference is most industry conferences just focus on tomorrow. With this one, people take a step back, are willing to consider new ideas, and think about the next 5, 10, 15 years.”

Jason Chua, Project Executive, A³ by Airbus Group

“I’ve been quite amazed by the quality of people that I was able to meet from the airline and airport communities, and also from the different innovative suppliers that were showcasing their latest innovations. For start-ups it’s a great event.”

François Chopard, CEO and Founder, Starburst Accelerator

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“It is excellent to have the ‘Up in the Air’ stream. The conferences are definitely addressing the right issues. You hear about ideas, visions and aspirations – there is big value to attending FTE Global.”

Dr. Joachim Schneider, Vice President Product Management, Lufthansa

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“It has been great attending FTE Global. The conference sessions have really informed our thinking and the Co-creation Forums were particularly good in generating a high level of interaction. FTE Global is highly recommended – I will definitely attend again.”

Max Coppin, Partner Development Manager, Google

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“There are very few events where airlines can get together and talk about what they’re doing. Here at FTE Global, we are able to hear in detail the experiences of others.”

Tim Graham, Senior Manager – Integration, Development & Innovation, Virgin Atlantic Airways

Vital Event Information

Future Travel Experience Global 2018 is an independent global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to define tomorrow’s end-to-end passenger experience.

Future Travel Experience Global 2018
- September 2018
Mandalay Bay Resort, Las Vegas, United States

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