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Launched in 2011, the 10th Future Travel Experience (FTE) Global Awards will celebrate the outstanding efforts of organisations that have gone the extra mile to improve customer experiences and business performance.

In this landmark year for the show we run the following awards:




FTE Innovate Awards

The definitive industry innovation prize - Who are the innovators taking this industry to greater heights? You decide.

We have taken the highly anticipated regional awards planned for our FTE EMEA show in Dublin, reimagined them as the world’s largest and most respected innovation competition, and incorporated them into FTE Global 2020. Qualifying airlines and airports will pitch on-stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins. Meanwhile our judges will visit our qualifying entries for the most innovative vendor and startup entries at their booths on the exhibition floor before choosing those winners, and we will now invite the whole industry to vote to choose our winner in the “Moonshot” category.

Whether you’re an airline, airport, established vendor, startup or an individual with a big idea, we want to hear from you. Who are the innovators across the planet taking this industry to greater heights? You decide! Winners will be announced at the grand Awards Ceremony/Gala Party in Las Vegas on the evening of 8 December.

The closing date for entries is Friday 25 September, 2020 at 23:59 (GMT).

Awards categories:

The Most Innovative Airline Initiative award is open to commercial airlines headquartered within the EMEA region. In order to qualify, the initiative must have gone live on or after January 2019. The judges will be looking for unique initiatives that display industry leadership and have delivered tangible benefits since being introduced. Initiatives that have delivered benefits in the following areas will be awarded extra credit: Sustainability, Operational Efficiency, Passenger Experience, Commercial.

  • Please describe the initiative and how it came to be?
  • When did the initiative go live within your organisation?
  • What is innovative about the initiative?
  • Can you provide any tangible results that prove the success of this initiative?
  • What do you perceive to be the long-term impact of this innovation?
  • To what extent did budgets and resources impact this initiative?
  • How much collaboration was needed internally, and with other stakeholders, to develop and roll this initiative out?
  • Is this initiative something that could scale across your organisation further, and perhaps the wider industry?
  • What are the key learnings from this project that others could take into their organisation?
  • What benefit, if any, does your initiative deliver on sustainability, passenger experience, commercial performance and/or operational efficiency of your airline?

If your submission is successful, can you commit to pitch your idea to our judges and audience at FTE Global in Vegas on 7-9 December, 2020?

Please attach any relevant documents to support your submission.

Enter Now

The Most Innovative Airport Initiative award is open to airports headquartered within the EMEA region. To qualify, the initiative must have gone live on or after January 2019. The judges will be looking for unique initiatives that display industry leadership and have delivered tangible benefits since being introduced. Initiatives that have delivered benefits in the following areas will be awarded extra credit: Sustainability, Operational Efficiency, Passenger Experience, Commercial.

  • Please describe the initiative and how it came to be?
  • When did the initiative go live within your organisation?
  • What is innovative about the initiative?
  • Can you provide any tangible results that prove the success of this initiative?
  • What do you perceive to be the long-term impact of this innovation?
  • To what extent did budgets and resources impact this initiative?
  • How much collaboration was needed internally, and with other stakeholders, to develop and roll this initiative out?
  • Is this initiative something that could scale across your organisation further, and perhaps the wider industry?
  • What are the key learnings from this project that others could take into their organisation?
  • What benefit, if any, does your initiative deliver on sustainability, passenger experience, commercial performance and/or operational efficiency of your airport?

If your submission is successful, can you commit to pitch your idea to our judges and audience at FTE Global in Vegas on 7-9 December, 2020?

Please attach any relevant documents to support your submission.

Enter Now

The Most Innovative Vendor Initiative award is open to air transport industry vendors headquartered within the EMEA region. To qualify, the initiative must have gone live on or after January 2019. The judges will be looking for unique products and initiatives that display industry leadership and have delivered tangible benefits since being introduced. Initiatives that have delivered benefits in the following areas will be awarded extra credit: Sustainability, Operational Efficiency, Passenger Experience, Commercial.

Please note this category is only open to exhibitors and sponsors.

  • Please describe the initiative and how it came to be?
  • When did the initiative go live?
  • What is innovative about the initiative?
  • Can you provide any tangible results that prove the success of this initiative?
  • What do you perceive to be the long-term impact of this innovation?
  • To what extent did budgets, R&D and resources impact this initiative?
  • How much collaboration was needed internally, and with other stakeholders, to develop and roll this initiative out?
  • Is this initiative something that could scale across your organisation further, and perhaps the wider industry?
  • What are the key learnings from this project that others could take into their organisation?
  • What benefit, if any, does your initiative deliver on sustainability, passenger experience, commercial performance and/or operational efficiency in the air transport industry?

Please attach any relevant documents to support your submission.

Enter Now

The Most Innovative Startup Initiative award is open to startups headquarted in the EMEA region and who meet the following criteria: founded within the last 10 years and Series A funding or earlier. In order to qualify, the startup must have implemented their product or service with an airline or airport, either as a trial or a permanent implementation on or after January 2019.

The judges will be looking for unique initiatives that display industry leadership and have delivered tangible benefits since being introduced. Initiatives that have delivered benefits in the following areas will be awarded extra credit: Sustainability, Operational Efficiency, Passenger Experience, Commercial.

  • Company profile
  • Funding stage (Pre-Seed Capital, Seed Capital, Series A)
  • Please describe the initiative
  • Which airline or airport has implemented the initiative?
  • What is innovative about the initiative?
  • What benefit, if any, does your initiative deliver on sustainability, passenger experience, commercial performance and/or operational efficiency in the air transport industry?
  • Can you provide any tangible results that prove the success of this initiative?
  • What do you perceive to be the long-term impact of this innovation?

The finalists will be selected to exhibit at FTE Global in Vegas 7-9 December 2020.

Please attach any relevant documents to support your submission.

Enter Now

The Moonshot award is open to anyone who has a unique idea to improve the air transport industry. Whether you work for an airline, airport or industry supplier, or you’re a student preparing for a career in the aviation sector, we want to hear about your vision for a product, service or initiative that could help deliver long-lasting and positive change for our industry. Initiatives that could deliver benefits in the following areas will be awarded extra credit: Sustainability, Operational Efficiency, Passenger Experience, Commercial.

  • Please describe your big idea and what inspired it
  • What is so innovative about the idea?
  • Why do you think it has never been done before?
  • Who would your idea most benefit (e.g. airlines, airports, passengers)?
  • What do you perceive to be the long-term impact of this innovation?

Qualifying entries will be displayed on the FTE Global website for the public to vote.

Please attach any relevant documents to support your submission.

Enter Now

Awards criteria:

In order to qualify, an initiative must have gone live on or after January 2019. Click on a category above to view the criteria.

In all categories, extra credit will be awarded to efforts that deliver tangible benefits in the following areas: Sustainability, Operational Efficiency, Passenger Experience and Commercial. The judges will also award extra credit to initiatives that have been successfully delivered with limited resources.


FTE Global CX Differentiation Awards

Every passenger expects a good customer experience but the real challenge is how do you differentiate your customer experience proposition so it truly stands out from your competitors in the marketplace, surprises and delights your customers along the way, and secures loyalty and positive word of mouth to each passenger’s network. In support of our event theme, these awards will recognise the airlines and airports around the world who have taken their CX efforts to the next level through truly unique and outstanding efforts across the end-to-end customer journey.

There will be Gold, Silver and Bronze awards in both the airline and airport categories.

The closing date for entries is Friday 25 September, 2020 at 23:59 (GMT).

Enter Now


FTE Global Accessibility Leadership Award

The FTE Global Accessibility Leadership Award will recognise the airline or airport that has displayed the greatest leadership in making air travel more accessible for travellers with additional needs.

The closing date for entries is Friday 25 September, 2020 at 23:59 (GMT).

Enter Now




The 4th Future Travel Experience Ancillary Awards

The 4th Future Travel Experience Ancillary Awards will recognise the most pioneering airlines that have tapped into digital advancements to create new ancillary revenue streams across the passenger journey from the booking process and the airport experience, to on board the aircraft and following the passenger’s arrival at their final destination.

Find out more

Why you should enter the FTE Global Awards


The FTE Innovate Awards recognise and celebrate the best air transport industry innovations from across the world. Successful entrants, including shortlisted companies and the overall winners, will receive huge recognition for their outstanding achievements through FTE’s media platforms in the months to come, and at FTE Global.

Being part of these unique awards is beneficial for many reasons:

  • Showcase your achievements – tell everyone about your success!
  • Generate excellent PR opportunities
  • Generate new business opportunities
  • Receive validation for your team and organisation’s hard work
  • Inspire the industry with your ideas and contribute to our mission of continually advancing the industry for the benefit of its passengers and stakeholders

Some winners from FTE’s other coveted awards

Can our 2019 winners hold onto their titles in 2020?

Best Innovation Initiative – Airport: Changi Airport Group



Changi Airport Group (CAG) was recognised in the ‘Best Innovation Initiative – Airport’ category for the stunning new Jewel Changi Airport, which was developed jointly by CAG and CapitaLand. The unique mixed-use development includes gardens, attractions, retail, dining, a hotel and facilities to support airport operations, including early check-in counters and baggage storage facilities. Featuring a raft of attractions such as a rain vortex, forest valley and canopy park, Jewel has already become a memorable destination in its own right.




Best Innovation Initiative – Airline: Delta Air Lines



Delta Air Lines claimed the ‘Best Innovation Initiative – Airline’ award for the successful opening of the first biometric terminal in the United States at Atlanta’s Hartsfield-Jackson International Airport Terminal F. The project showcases the carrier’s ambitious strategy to use biometrics technology to allow passengers to move through the airport seamlessly and empower Delta employees by freeing up more time for meaningful interactions with customers.




FTE Accessibility Leadership Award: Japan Airlines



Japan Airlines was named the overall winner of the FTE Accessibility Leadership Award in recognition of its extensive efforts to make air travel more accessible for travellers with additional needs. Ranging from the Japanese Sign Language Interpretation Service and the introduction of “barrier-free” speakers to assist travellers with hearing impairments, to its investment in educating staff in how to support customers who require special assistance and the enrichment of accessible information across its digital platforms, Japan Airlines continues to display true leadership in this field.




FTE Airport Performance Awards

The Airport Performance Awards recognise the airports that have achieved overall development growth while maintaining a focus on reducing friction to deliver a positive passenger experience. Using Cirium data, these awards explored year-on-year available seat km (ASK) growth and on-time performance (OTP) rating improvement change within a three-month period. Using these two criteria the following airports displayed a stand-out performance:

4-20 million passengers: José María Córdova International Airport
20-50 million passengers: Jorge Chávez International Airport
50 million+ passengers: Barcelona-El Prat Airport