Schedule at a glance

Tue 9 0

Wed 10 0

Thu 11 0

8:45 AM

APEX Thought Leadership Conference

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

8:45 AM - 12:00 PM

Speakers

Mesfin TasewEthiopian Airlines

Dina Ben Tal GananciaEL AL Israel Airlines

Campbell WilsonAir India

David NeelemanBreeze Airways

12:00 PM

Lunch

12:00 PM - 1:00 PM

1:00 PM

FTE APEX IFSA EXPO Opens, VIP Tours & Showcases

1:00 PM - 1:30 PM

1:15 PM

FTE Baggage Innovation Working Group meeting

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

1:15 PM - 3:00 PM

1:30 PM

The FTE Sprint Sessions

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

1:30 PM - 3:00 PM

Future Travel Experience Booth (G10)

3:00 PM

Tech & Innovation Briefing – Baggage

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

3:00 PM - 3:30 PM

Future Travel Experience Booth (G10)

3:30 PM

FTE Global Opening Keynote Session

Future Airports Conference Agenda Digital & Innovation Conference Agenda Future Trends & Customer Journeys

3:30 PM - 5:00 PM

Auditorium (Room 104)

Speakers

Daniel ColemanFuture Travel Experience

George CaseyVantage Group

Dan TomaOUTCOME

5:00 PM

FTE Global Happy Hour

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

7:45 AM

8:00 AM

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

8:00 AM - 9:00 AM

Auditorium (Room 104)

9:00 AM

Exhibition Hall Open

9:00 AM - 5:30 PM

9:30 AM

Collaborative & transformative approaches to reimagining CX

Future Trends & Customer Journeys

9:30 AM - 10:30 AM

FTE Stage 2

Speakers

Daniel ColemanFuture Travel Experience

Eric PatemanVancouver Airport Authority

Xia CaiQatar Airways

Airport leadership strategies to maximise capacity, operational efficiency, customer experience, revenue, workforce – and prepare for change

Future Airports Conference Agenda

9:30 AM - 10:30 AM

Auditorium (Room 104)

Speakers

Nick BartlettFuture Today Institute

Julian JägerVienna International Airport

Lance LyttleGreater Orlando Aviation Authority (GOAA)

Thomas Hoff AnderssonMunich Airport

Cynthia GuidryLong Beach Airport

The Technology Leaders Conversation – What are the technologies, and underlying infrastructure and approaches needed, to drive real transformation in air transport?

Digital & Innovation Conference Agenda

9:30 AM - 10:30 AM

FTE Stage 1

Speakers

Dr. Joe LeaderAPEX/IFSA/FTE

Sagi VargheseUnited Airlines

Aura MooreLos Angeles World Airports

James WilliamsonVeovo

10:30 AM

Coffee Break on the exhibition floor

10:30 AM - 11:30 AM

Tech & Innovation Briefing – Artificial Intelligence (AI), Machine Learning (ML) and Extended Reality (XR)

Digital & Innovation Conference Agenda Future Airports Conference Agenda

10:30 AM - 11:15 AM

Future Travel Experience Booth (G10)

11:30 AM

Exciting Session to be announced

Future Trends & Customer Journeys

11:30 AM - 12:45 PM

Special Presentation

Future Airports Conference Agenda

11:30 AM - 11:50 AM

Auditorium (Room 104)

Speakers

Yutaka KuratomiJapan Airport Terminal Co., Ltd.

The FTE AI Symposium – Part 1: Case Studies on how organisations are putting AI to work across their businesses

Digital & Innovation Conference Agenda

11:30 AM - 12:45 PM

FTE Stage 2

Speakers

George SammitSouthwest Research Institute

Hannah MeredithCVG Airport

Steve CundyTuatara Consulting

Tom DriscollTuatara Consulting

Tom MoranBritish Airways

Special Segment: Crowdsourced Safety: What 4,400 Photos Can Teach AI (and us)

Digital & Innovation Conference Agenda

11:30 AM - 12:00 PM

FTE Stage 2

Speakers

Kevin KleistSouthwest Airlines

Jason FogelmanSpirit Airlines

Doug KreuzkampSpringshot

Mike MorinwebAI

11:45 AM

Innovation Keynote Round Table Breakout

Digital & Innovation Conference Agenda

11:50 AM

The future of business & commercial strategies for airports – are we at the threshold of airports evolving to become digital companies that run experiential businesses, and what would the new business models and organisational structures be behind that?

Future Airports Conference Agenda

11:50 AM - 12:45 PM

Auditorium (Room 104)

Speakers

Guðmundur Daði RúnarssonKeflavik Airport

Kaveh DabiranUnited Airlines

Mike HardakerManchester Airports Group

Andrea GoodpastureSouthwest Airlines

Dr. Lutz WeisserMunich Airport International

12:00 PM

APEX On-Floor Thought Leadership Stage

Future Trends & Customer Journeys

12:00 PM - 12:45 PM

Speakers

Steven Greenwayflyadeal

12:45 PM

Tech & Innovation Briefing – Security, Digital Identity & Biometrics

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

12:45 PM - 1:30 PM

Future Travel Experience Booth (G10)

Lunch and networking on the exhibition floor with exclusive launches and unveilings

12:45 PM - 2:30 PM

1:30 PM

FTE Americas Innovate Awards Pitch Session – Startups & Vendors

Digital & Innovation Conference Agenda

1:30 PM - 2:15 PM

FTE Stage 2

2:00 PM

The APEX FTE Accessibility Symposium – let’s go above and beyond what is required

Future Trends & Customer Journeys

2:00 PM - 2:45 PM

Speakers

Eric LippOpen Doors Organization

Natalie RandallAlaska Airlines

2:30 PM

Understanding the trends, and factors, that will impact customer journeys & future expansion strategies of airports and airlines

Future Trends & Customer Journeys

2:30 PM - 3:30 PM

FTE Stage 2

Speakers

Nick BartlettFuture Today Institute

Yvonne BilshausenAECOM

Jumbi EdulbehramNVIDIA

Paige Stanton WilsonAcubed by Airbus

Anne Marie PellerinLAM LHA

Dana Shapir AlvieneSpirit Airlines

Advancing Digital Identity & Seamless Travel Efforts

Future Airports Conference Agenda

2:30 PM - 3:30 PM

FTE Stage 1

Speakers

Ross FalconerFuture Travel Experience

Melanie BryantEmirates

Albert Van VeenVancouver International Airport

Jason FogelmanSpirit Airlines

Jens SannerFraport

Jean-Francois LennonAmadeus

Dominic ForrestiProov

Sponsored by iProov

The FTE AI Symposium – Part 2: A deep-dive into Agentic AI and the move towards Artificial General Intelligence

Digital & Innovation Conference Agenda

2:30 PM - 3:30 PM

Auditorium (Room 104)

Speakers

Teaque LenahanPublicis Sapient

Sree SamudralaSouthwest Airlines

Kushal PasariUnited Airlines

Stanislaw SchmalLufthansa Industry Solutions

Christopher GottliebJetBlue

Sponsored by Publicis Sapient

3:30 PM

Networking on the exhibition floor

3:30 PM - 4:30 PM

Tech & Innovation Briefing – Accessibility – Autonomous wheelchairs & other exciting new technology & services to improve accessibility for all.

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

3:30 PM - 4:15 PM

Future Travel Experience Booth (G10)

4:30 PM

Special Presentation

Future Trends & Customer Journeys

4:30 PM - 4:45 PM

FTE Stage 1

Speakers

Brian RohlfThe Port Authority of New York & New Jersey

Exciting Session to be announced

Future Airports Conference Agenda

4:30 PM - 5:30 PM

Recommendations to forging and rolling-out effective AI strategies from the Airports AI Alliance members.

Digital & Innovation Conference Agenda

4:30 PM - 5:30 PM

Auditorium (Room 104)

Speakers

Oliver HendryAirports AI Alliance

Paul PuopoloDallas-Fort Worth International Airport

Deep-dive digital transformation case studies: Tangible business cases of implementing digitisation strategies in various tech fields, with emphasis on data-driven insights and transparency regarding faced challenges

Digital & Innovation Conference Agenda

4:30 PM - 5:30 PM

FTE Stage 2

Speakers

Ross FalconerFuture Travel Experience

Albert Van VeenVancouver International Airport

Martijn van BovenSchiphol Amsterdam Airport

Mohamed TalbiSchiphol Amsterdam Airport

4:45 PM

What can we learn from other industries on delivering unique & seamless customer experiences, and what is desired by the next generation of passengers?

Future Trends & Customer Journeys

4:45 PM - 5:30 PM

FTE Stage 1

Speakers

Daniel ColemanFuture Travel Experience

Joshua DominicDreamstar Lines

Rupen S. PhillouraCruise Terminals International

8:30 PM

FTE Global Networking Party (featuring the FTE Global Awards Ceremony)

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

8:30 PM - 11:00 PM

Hilton Maya, Long Beach

Networking Party Sponsored by: T-Mobile for Business

FTE Global Pioneer Awards sponsored by:

8:15 AM

The FTE Data Sharing Symposium

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

8:15 AM - 9:00 AM

9:00 AM

Morning Keynote

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

9:00 AM - 9:30 AM

Auditorium (Room 104)

Speakers

Jude BrickerSun Country Airlines

9:30 AM

The FTE Energy & Sustainability Symposium

Future Trends & Customer Journeys

9:30 AM - 10:15 AM

Auditorium (Room 104)

Speakers

Geoffrey AxPopulous

Brian CobbCincinnati / Northern Kentucky International Airport

Tim DonovanDonovan Energy

John KasudaSiemens

Jumbi EdulbehramNVIDIA

How do we leverage technology, innovation and new approaches to create Smart Ramp operations around the world and create holistic solutions to cover airline/airport/handler needs?

Future Airports Conference Agenda

Gus NaughtonAlaska Airlines

Kellen SchroeterPattern Labs

Harvey TateInternational Airlines Group (IAG)

Dan Cohen-NirAirbus Americas

Tim ToerberAssaia

Pilot stories: What hard lessons have been learned – and what are the secrets to a successful innovation journey?

Digital & Innovation Conference Agenda

9:30 AM - 10:30 AM

FTE Stage 2

Speakers

Kevin KleistSouthwest Airlines

Pablo Lopez LoechesAena

Thomas DworschakVienna Airport

Tom CizauskasGerald R. Ford International Airport Authority (GRR)

Christian George KesslerMetropolitan Washington Airports Authority

Nicole Hodges-AustinAlaska Airlines

Justin KesterSynaptic Aviation

10:15 AM

Special Presentation

Future Trends & Customer Journeys

10:15 AM - 10:30 AM

Auditorium (Room 104)

Speakers

Courtney MooreLos Angeles World Airports

Erin TrappLos Angeles World Airports

10:30 AM

Tech & Innovation Briefing – Self-Service & Automation

Future Airports Conference Agenda Digital & Innovation Conference Agenda Future Trends & Customer Journeys

10:30 AM - 11:15 AM

Future Travel Experience Booth (G10)

Networking Break on exhibition floor

10:30 AM - 11:30 AM

11:30 AM

Smarter Signage Starts Here: Strategy, Content & Systems that Deliver

Future Trends & Customer Journeys

11:30 AM - 12:30 PM

Auditorium (Room 104)

Speakers

Faith VarwigFaith Group

Yahav RanSynect

Mike YoungsDallas-Fort Worth International Airport

Achieving a revolution in baggage by 2030

Future Airports Conference Agenda

11:30 AM - 12:30 PM

FTE Stage 1

Speakers

Darin JubyFuture Travel Experience

Anja SchuhmacherLufthansa

Maren Lind MásdóttirKeflavik Airport

Byron SmithNetTracer

Amit DoshiDubai Airports

Scott Goodwin, C.M.Greater Orlando Aviation Authority

FTE Americas Innovate Awards Pitch Session: “Most Innovative Airline & Airport Initiative” categories

Digital & Innovation Conference Agenda

11:30 AM - 12:30 PM

FTE Stage 2

12:00 PM

APEX On-Floor Thought Leadership Stage

Future Trends & Customer Journeys

12:00 PM - 12:45 PM

Speakers

Andre ViljoenFiji Airways

12:30 PM

Lunch and networking on the exhibition floor with exclusive launches and unveilings

12:30 PM - 2:00 PM

1:30 PM

Tech & Innovation Briefing – Robotics & Autonomous Vehicles

Digital & Innovation Conference Agenda Future Trends & Customer Journeys Future Airports Conference Agenda

1:30 PM - 2:15 PM

Future Travel Experience Booth (G10)

2:00 PM

Post-lunch Keynote

Digital & Innovation Conference Agenda Future Trends & Customer Journeys Future Airports Conference Agenda

2:00 PM - 2:30 PM

Auditorium (Room 104)

Speakers

Brian SumersThe Airline Observer

Scott KirbyUnited Airlines

2:30 PM

The secrets to using AI and other new technologies to reimagine end-to-end customer journeys

Future Trends & Customer Journeys

2:30 PM - 3:30 PM

FTE Stage 2

Speakers

Hannah MeredithCVG Airport

Vanesa Calvo AlonsoAena

Christian DraegerBerlin Brandenburg Airport

Jordie Knoppers KLM Royal Dutch Airlines

How do we now revolutionise the gate and boarding experience, and other key airport pinch-points?

Future Airports Conference Agenda

2:30 PM - 3:30 PM

FTE Stage 1

Speakers

Samuel IngallsBarich, Inc

Gus NaughtonAlaska Airlines

Kevin KleistSouthwest Airlines

The FTE Robotics & Autonomous Vehicles Symposium

Digital & Innovation Conference Agenda

2:30 PM - 3:30 PM

Auditorium (Room 104)

Speakers

Corey ClothierAribo & Global Automated Mobility Lead, Arcadis

Kristen BerndtUnited Airlines

Brian CobbCincinnati / Northern Kentucky International Airport

Miles GarnerAurrigo

3:30 PM

FTE Global Closing Party (featuring the FTE Americas Innovate Awards Ceremony)

Digital & Innovation Conference Agenda Future Airports Conference Agenda Future Trends & Customer Journeys

3:30 PM - 4:30 PM

FTE Exhibition Floor

Make the most of the vital networking opportunities provided at the FTE Global Closing Party, which provides a final opportunity to spend some quality time on the show floor with a fun social twist thanks to our exhibitors who will be hosting drinks receptions, prize draw giveaways and unveilings. The FTE Global Closing Party will also provide the perfect location to reveal the winners of the FTE Americas Innovate Awards. During the previous two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close. The all-important audience votes will be tallied, and we will announce and celebrate the FTE Americas Innovate Awards winners.

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FTE GLOBAL 2025 Schedule

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