Frankfurt Airport’s VIP Lounge – which travellers can pay to access regardless of airline or class of travel – has been relocated and now includes a fitness area.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Frankfurt Airport’s VIP Lounge – which travellers can pay to access regardless of airline or class of travel – has been relocated and now includes a fitness area.
Brisbane Airport is rolling out touch-screen systems across the terminal to enable passengers to provide real-time feedback on their airport experience.
Ryanair will introduce dedicated services for families and business travellers, including fast track security passes and bigger baggage allowances.
London City is the first European airport to offer this baggage delivery service, which allows passengers to have their bags transferred between the airport and central London.
The co-located application centre has opened at Pittsburgh International Airport and allows travellers to choose the programme that best suits their needs.
The new version of the Border Xpress Automated Passport Control (APC) kiosk makes use of fingerprint technology and can be used by travellers from 38 countries.
In the last week, Southwest Airlines has launched mobile boarding passes at Baltimore-Washington, Denver, Orlando, Chicago Midway and Phoenix Sky Harbor airports.
Virgin Australia will enhance its domestic lounges at Brisbane and Melbourne airports, with kerbside lounge access to be introduced for premium passengers.
Star Alliance’s Justin Erbacci on how 23 airlines have worked together and overcome challenges to create a seamless passenger experience at Heathrow Terminal 2.
Virgin Atlantic has started its trial of iBeacon technology, which allows Upper Class passengers to receive personalised notifications and offers via their iPhone.
London City Airport has opened the world’s first Bloomberg Hub, offering passengers a unique, technology-driven experience in the departure lounge.
Air Canada passengers can now make use of the PreCheck expedited security screening programme – the first time the initiative has been extended to include an international carrier.
Travellers who use Cathay Pacific Airways’ lounges at Hong Kong International Airport can now access digital newspapers and magazines via their personal electronic devices.
Virgin Atlantic, Vueling, airberlin and Iberia have already embraced smartglasses and smartwatches. What’s next for wearable technology in the travel sector?
The FTE Wearable Technology Forum will take place at FTE Global 2014 and will explore how airlines and airports can make use of smartglasses and smartwatches.
United Airlines has opened its new concourse at Boston Logan International Airport, which includes self-tagging kiosks, self-boarding gates and a customer service centre.
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